Courtesy Volvo of Scottsdale - Service Center

I’m always impressed with Courtesy Volvo today was no exception. Andy Sammis my service tech is a great guy along with ability to work so many folks like my wife and I into an exceptionally busy schedule exception. Andy Sammis my service tech is a great guy along with ability to work so many folks like my wife and I into an exceptionally busy schedule. He makes it look routine and he never seems to worry. He just simply gets the job done. Courtesy Volvo is fortunate to have an employee as special as Andy. Thx for your service and care for all your families. More

My Volvo system let me know that I had a problem with my start/stop system and I made an appointment immediately for service; despite this, I was contacted several times by the dealership (phone calls and start/stop system and I made an appointment immediately for service; despite this, I was contacted several times by the dealership (phone calls and emails) to schedule an appointment. I continue to be reminded that I have not had my car serviced well over a week after the service was completed. I arrived at the dealership and after sitting in the car (as instructed by signage) for a period of time but knowing from past experience that a service person will not actually come out in a timely manner, I went into the dealership where I was directed to Andy's desk. Andy put his mask up as I walked toward him but did not cover his nose nor did he do so for our entire interaction. Diana, whose desk is adjacent to Andy's, was wearing her mask on her chin. They could not find my appointment quickly and when they did, I was told that it was likely a battery and a quick fix. I left quickly only to find my car with all the windows all open and the keys in it. I asked one of the runners to please close the windows. I never leave my car windows open due to allergies and in an attempt to keep Arizona dust out, as well as to deter theft. As a response, I got a lengthy lecture on why they leave the keys in the car and the windows down. The quick fix took about five hours during which time the dealership texted my husband's cell several times despite the fact that I provided a email (preferred for communications) as well as the correct phone number both when I made the appointment and when I dropped the car off. My husband did let me know when the car was ready, and I headed out to pick up the car. When I arrived at the dealership, there was a repeat in the mask behavior and Andy seemed annoyed by my request to take my husband's cell phone OFF the account completely to prevent him being spammed with texts about my vehicle. The battery was replaced and I have had no further issues with the start/stop system. I did not want to write this lengthy review detailing my entire service experience, but was told I could not simply write about my experience with employees not wearing masks appropriately even though I believe this is the detail that matters. Everyone needs to wear a mask. I can't do anything about other customers, but I expect people who are working for my business to not have a discussion with me in the middle of a pandemic with their noses hanging out of their masks. I'm am so tired of this behavior. If you are sharing air space with other humans, cover you mouth and nose. Your rights end where you have the ability to infect others. Andy and Diane were both unmasked when I dropped off and again when I picked up the vehicle so this is clearly a habit, not just a lapse in judgment. More

I took my S60 in for service last Saturday and my stand-in service person was Andy. He.not only did the job courteously but went out of his way to recommend needed work and helped me with other techn stand-in service person was Andy. He.not only did the job courteously but went out of his way to recommend needed work and helped me with other technology issues I didn't understand. Thanks Andy. You did an awesome job! The service manager John introduced himself and took the time to get to know me and vice versa. He actually builds and races cars. What a cool team and awesome people! Thanks guys👍These are just a few reasons why I come back. More

VOLVO XC90 BRAKE DEFECTS: We purchased a 2017 Volvo XC90 from this dealership at the end of 2017. A few weeks before our first maintenance vist at roughly 12k miles we started noticing an intense shaking wh from this dealership at the end of 2017. A few weeks before our first maintenance vist at roughly 12k miles we started noticing an intense shaking while driving on the freeway. So much so that we would pull over thinking something was broken on the vehicle. We live in Arizona so we took the vehicle to Scottsdale Volvo for maintenance. We we're told that they could find no issue in regards to the shaking but that our brakes we down to 20% life already. At 12k miles we had no brakes left. We asked them if that was normal to which they told us it depended on how we drove the vehicle. It has an "active" braking system they told us. Eventually we found out from one of the service techs that Volvo has a brake issue on the XC90. Basically if they do not use an organic (softer) pad, your brakes will sqeal like crazy. The problem is your brakes go out every year as a result of the organic pad, or twice a year if you drive alot. It's about $1100 for 4 new brake pads. We had our Volvo for a little over 2 years. About 40k miles in total on the vehicle. In that time we went through 9 rotors, and a few sets of brakes. And these we're not just worn rotors due to normal wear, they would end up being warped. One person we found online went through 2 sets of brake pads and rotors in 6 months. If you look hard enough you can find issues like this all over the internet for the XC90. Basically Volvo uses an organic brake pad to mask the real issue and then they tell you it's your braking habits and make you pay for it. But I've never heard of a vehicle that has brake pads that go out at 12k miles. And I would never consider that normal by any means. I've owned alot of vehicles but I've never had brakes go out sooner than 50k miles. It just seems bizarre that you would have to replace your brakes every year or "twice" if you drive alot. I have a truck that out weighs the XC90 by a long shot and I always get 80k miles out of those brake pads. Now, the brakes were just one issue we had. The intense shaking at high speeds was never resolved. And to my knowledge there's a few forums online for the same issue and no one has ever had any resolve. The problem was intermittent for us. You would be driving on the freeway and then all of the sudden you would feel this intense pounding like you had a cupped tire or something. We would pull over thinking something broke on the vehicle. We took it in to Scottsdale numerous times. They told us for them to fix anything we would have to duplicate the issue every time. And if we happened to duplicate the issue, they would try something and then if the issue persisted, they would require us to produce it again. With an intermitent issue, you can imagine how many times we took it in just to reproduce the issue. For us it would happen numerous times a week. We we're lucky to get it to happen on the day we took our vehicle in for the issue. We did reproduce the issue numerous times but Volvo could never figure it out. All they tried was force balancing all the wheels. They spoke to many of their engineers but never really did much. It got so bad that the car felt unsafe so we ended up getting rid of the vehicle. We lost $8k of our own money in doing so. One thing my wife and I commented on was, we never thought Volvo was this bad. We had always thought Volvo had a good name. But man, they we're so terrible. We did everything we could short of hiring an attorney. We called Orange County Volvo where we bought the vehicle to see what they would do. And all they did was try to sell us a new XC90. If I really got into the full story with all of this, my review would be pages long. And I don't normally post reviews of any kind, good or bad. But this experience has just been so terrible and we lost so much money on this vehicle. I would want to know of problems like this before making a purchase. I've never been treated like this from any manufacturer. We splurged on this vehicle with the R Design and all the extras but I have to say, this by far was the worst vehicle I have ever owned and the worst manufacturer by far. More

Always great service with a smile Had a check engine light on new car, Jud took great care-fast, efficient. Shawn saw my look of needing something and took care of my question right a Had a check engine light on new car, Jud took great care-fast, efficient. Shawn saw my look of needing something and took care of my question right away. Misty answered my question regarding financing with a smile and Jeremy came out to check to see if there was anything he could do. WOW!! What an amazing team of professionals - thank you for making me feel valued! Cindy More

Love this Volvo! Not only do I love my XC40, but Judd is so awesome to always take care of me at Courtesy Volvo! This is the best car and service I’ve ever owned! Not only do I love my XC40, but Judd is so awesome to always take care of me at Courtesy Volvo! This is the best car and service I’ve ever owned! More

Im a busy physician in the midst of a pretty crazy time. Needed our new Volvo serviced quickly and Judd took great care of us even quicker than Id hoped! We were very happy with the whole experience and wil Needed our new Volvo serviced quickly and Judd took great care of us even quicker than Id hoped! We were very happy with the whole experience and will definitely be going to Judd and Courtesy Volvo for our future needs!! More

Amazing Service The kindness and courtesy I continue to receive from Judd and Kyle is always so nice, anytime I need to address service on my new Volvo. Andrew start The kindness and courtesy I continue to receive from Judd and Kyle is always so nice, anytime I need to address service on my new Volvo. Andrew started off with a great welcome and we had a good laugh, always makes the day start off great! Thank you to entire service department! Much appreciated! Cindy More

Service I purchased my car here and have always returned there for scheduled maintenance as well as any off cycle issues. I return there because they were ex I purchased my car here and have always returned there for scheduled maintenance as well as any off cycle issues. I return there because they were excellent when I purchased the car. The service center associates always treat me with respect, never try to "sell you", and are great at explaining the issue and giving you options. I expect they are a reflection of the owners, who truly value each customer. More