Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Courtesy Volvo of Scottsdale - Service Center
Scottsdale, AZ
379 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
379 Reviews of Courtesy Volvo of Scottsdale - Service Center
Sort by
March 16, 2022
It started last year - we were looking for a new XC40. the sales guy was disinterested in our color choice... and in their inventory vehicle parked in the handicapped space. We drove further, found an the sales guy was disinterested in our color choice... and in their inventory vehicle parked in the handicapped space. We drove further, found and purchased the right car - and have been very pleased. now it is time for a monitor recall and regular service. so we tried these folks again [they are pretty close]. after 10+ minutes of on hold messages suggesting a call back, their phone system DEMANDED a call-back number. i hung up and went to the website. after finding an open spot for the service, i needed to confirm they could do the recall at the same time. i gave the chat person the recall # and asked for confirmation. she went silent for minutes - until i asked whether she was still "there". her reply was that they had to call me back to answer this simple question. again i optioned the dealership much further from home - they answered their phone, knew about the recall and i am scheduled for service. i don't know if these folks are overworked/understaffed, think they're the only game in town or just cranky. but I'm committed to the drive across town for the next few years More
by jcava
Employees Worked With
i never got to anyone
March 09, 2022
Wonderful service manager and service dept Fixed recall very promptly and very efficiently li just a few minutes very promptly and very efficiently li just a few minutes More
by Garybcigolfer
January 31, 2022
Haven’t been to Volvo since the dealer moved from Tempe. So, it’s my first visit to visit Courtesy Volvo. The place is very clean and above all I met JW. His service was so.good that I will go back there ag So, it’s my first visit to visit Courtesy Volvo. The place is very clean and above all I met JW. His service was so.good that I will go back there again next time. More
by Ryo
Employees Worked With
December 22, 2021
Jud has been an outstanding service writer for my family for over 23 years. Many Volvos later including 740,850,S70,XC90,S60,XC60. Jud knows Volvos! He is helpful and a pleasure to do business with. for over 23 years. Many Volvos later including 740,850,S70,XC90,S60,XC60. Jud knows Volvos! He is helpful and a pleasure to do business with. Courtosy Volvo is far and away the best dealership I have worked with. My next purchase will for sure be a Volvo and for sure from Courtesy! Courtesy is interested in repeat business and building relationships. More
by geoffweiss74
Employees Worked With
November 23, 2021
Thank you John for taking the time to reach out to me today and addressing my concerns. I am looking forward to following up with service next month. Thanks today and addressing my concerns. I am looking forward to following up with service next month. Thanks More
by azbalto2003LynnTownsend
Employees Worked With
Service
October 13, 2021
I’ve been coming to this dealership to service my XC90 for over four years now. They used to be great. That’s not the case anymore. They have turned over a number of their staff (including their service for over four years now. They used to be great. That’s not the case anymore. They have turned over a number of their staff (including their service manager, shop foreman, and at least one service advisor and experienced technician). In July, I brought my vehicle in to address a few minor issues before the factory warranty ran out. One of the three issues (software related) was addressed and the other two were ignored (a grinding sunroof and a weak battery). Sure enough, I had to come back the next week when the sunroof continued grinding and there was a battery warning displayed on my dash. It’s rather inconvenient to come back multiple times for the same issues, but that would be the least of my concerns… On my return visit, they replaced the sunroof tray, and in the process scratched my roof through the clear coat down through the paint in multiple areas. The service manager told me it was just some residual glue that would wipe right off. His detailer took it to the back and proved otherwise. Eventually, it was sent off to their collision center for repair. When it returned, the service manager assured me that he would look over everything closely to ensure there were no more issues and I would not have to return a third time. When the vehicle was delivered to me, I opened the passenger door and the entire C-pillar panel fell off (they removed it to replace the sunroof tray). Upon examining the panel, there was only 1 of four clips installed. I spent about 15 minutes in the pouring rain with two young children maneuvering the panel just to be able to close the door. The next morning, I went to test the sunroof they repaired and found that one of the rubber seals was dangling from the roof, pinched between the frame and the glass. So much for that promise of a full inspection… At my return visit, I was again promised a full inspection of the work by an experienced technician and the service manager. They even added a billable line on the invoice for this. If you’ve read this far, then you won’t be surprised to learn what happened next. Driving home from work a few days later, the large plastic cover behind the rear view mirror fell from the headliner. I parked and saw that the sunroof control panel was not clipped onto the ceiling. It was just dangling and the plastic pieces that cover it were forced into place. These pieces now have cosmetic damage and bent clips so they no longer sit flush. My rearview mirror (in the same area) was also chipped on the edge. I received two loaner vehicles during this ordeal. Each one of them was given to me with low air pressure (~10 PSI low in one of them) in all four tires and no washer fluid. When my own vehicle was returned to me the second time, there was also dangerously low air pressure in all four tires. I reported each instance to the service manager and he didn’t even bother to respond. I guess I shouldn’t have been surprised that a service department that can’t even be bothered to inflate tires to a safe pressure could be trusted to work on more complicated things like a sunroof repair. I have reached out to the service manager (John O’Connor) and the general manager (Jeremy Sarnataro) multiple times. John responds to about every third email just telling me to bring the car back in each time I notice something else they screwed up. Jeremy just defers to John on everything, saying we can completely trust him—despite all the evidence I’ve provided to the contrary. Not once did I receive an apology nor any believable assurance that they gave a xxxx about the multiple trips, frustration, and wasted time I’ve experienced. What should have been a simple service visit in July has now been dragging on for almost three months. I’m literally afraid to go back and let them fix the additional damage they’ve caused. Each time I do, they screw something else up. If you’re active on the Volvo forums (like Sweedespeed), you’ll see multiple complaints from others about this service department. Some of them read like horror stories. There are two other Volvo service departments in the Phoenix area with much better reputations. Do yourself a favor and drive right past Courtesy Volvo to one of those others if your vehicle needs service. More
by Ron B
September 05, 2021
The salesman was awesome but my three terrible experiences in their service department gives this dealership a negative 50 stars. I will never return to this dealership. They damaged my rim and di experiences in their service department gives this dealership a negative 50 stars. I will never return to this dealership. They damaged my rim and didn’t tell me, they set my computer in my car into a tailspin and let me drive off and later told me to call on call to see if it could be resolved, then I had to take it in again as if it was my fault. The dealership was inept and I even asked for an 800 Volvo number to try and fix the computer tailspin issue myself with tech support. I switched to Arrowhead Volvo and they are amazing!!! More
by Rewards2016
March 08, 2021
This is a top notch crew. They were friendly and accommodating. I had an issue with a cracked taillight and was given incorrect information, but when I talked to Jud, he took care of the issue immed accommodating. I had an issue with a cracked taillight and was given incorrect information, but when I talked to Jud, he took care of the issue immediately in a very professional manner. They are the best! More
by Heidipence
Employees Worked With
February 17, 2021
Had my car serviced here a few times. Services varied from oil changes to some warranty covered repairs. Ultimately, had a very positive experience. I have been working with Jud every time I come in. He from oil changes to some warranty covered repairs. Ultimately, had a very positive experience. I have been working with Jud every time I come in. He has been very helpful and courteous. My S90 runs and looks great. thank you! More
by Alex K
Employees Worked With
