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Courtesy Volvo of Scottsdale - Service Center

Scottsdale, AZ

4.8
381 Reviews

381 Reviews of Courtesy Volvo of Scottsdale - Service Center

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June 01, 2022

Here is an interesting two-part story about Courtesy Volvo Service. Story1: About a year ago, my son was visiting from CA. While here, his check engine light came on. He took his Volvo here to have it More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Collings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Courtesy Volvo of Scottsdale responded

Hi Dave- thank you for taking the time to share. We aim to provide excellent service, and I regret that we dropped the ball for both you and your son. We would never intentionally recommend unnecessary repairs, and it is concerning to have left that impression. I would be happy to discuss this further to try and earn back your trust in our work. Please let me know if you'd like to speak. Thank you, David Kim - Service Manager - 480-291-5123

Jun 02, 2022 -

Dave responded

Thanks David, I appreciate the boiler plate response. It's really not an "impression", it's a fact. Your service department did a repair on my car for over $400 and proposed another for $4500, and neither of the fixed/would have fixed the issue.....God knows what the real cost of fixing my son's car would have been IF your service department had done the correct diagnosis in the first place, pretty sure a lot less than $8500.

Jun 06, 2022 -

Dave responded

Thanks David, I don't want anything from you. The purpose of this post was to alert other potential customers to your practices.

May 26, 2022

Did a great job and applied a nice discount to the cost of my repairs! More

by jgoldstein5549
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
May 27, 2022 -

Courtesy Volvo of Scottsdale responded

We're so glad to hear that! Thank you for coming to Courtesy Volvo of Scottsdale for your repairs and taking time to support us with a positive review. Jeremy Sarnataro - General Manager - (480) 291-5107

May 25, 2022

Courteous, efficient, very clean, calm, great waiting area, finished replacing air bag in less than an hour. More

by earthhous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Courtesy Volvo of Scottsdale responded

Thank you for the terrific review! We're glad we could assist with your airbag - and we're at your disposal for any future maintenance needs that arise! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

May 24, 2022

I have always received top notch service with Courtesy Volvo and Jud -- questions answered, nature of service needed is always explained. If any problems (and there are typically none) they are addressed More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Courtesy Volvo of Scottsdale responded

Your feedback means a lot to us, Linda! Thank you for trusting Courtesy Volvo of Scottsdale with your business and for taking the time to recommend our work to others. Drive safely until we see you next!

May 23, 2022

I have always received excellent, knowledgeable and friendly customer service from the Service Department and from Jud White especially. In addition to scheduled maintenance, Jud has helped me through More

by jamesdberg@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Courtesy Volvo of Scottsdale responded

Thank you for taking the time to leave us this awesome review. We appreciate the kind words about Jud, and we're glad that he worked hard to ensure you were well taken care of. It makes us happy that you trust us to get the job done right. See you again next time here at Courtesy Volvo of Scottsdale! Jeremy Sarnataro - General Manager - (480) 291-5107

May 21, 2022

I am having to change a 5 star purchase to a 1 star service. This started a few weeks ago when I dropped the car off for service and never received a call that the car was ready. So I reached out only More

by mrs.yarboro
Customer Service
Recommend Dealer
No
Employees Worked With
Jud White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Raspiller
May 23, 2022 -

Courtesy Volvo of Scottsdale responded

I am very sorry that we have fallen short of our high standards during your service visits. What you are describing is far from the attentive, efficient work we expect for our guests and we would be grateful for another opportunity to give you a five-star experience. Please don't hesitate to reach out so we can discuss this further and hopefully make things right. Thank you, David Kim - Service Manager - 480-291-5123

May 09, 2022

Great job on my car. Excellent service. Super people to work with and went out of the way to help More

by Kevin.keele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Courtesy Volvo of Scottsdale responded

Kevin, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Courtesy Volvo of Scottsdale team. Drive safely, and we hope to see you back again down the road! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

May 08, 2022

I love coming here they’re very thorough and very friendly. Very wise with her decision making and professional suggestions. More

by Shampooink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Courtesy Volvo of Scottsdale responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Courtesy Volvo of Scottsdale team. Drive safely, and we hope to see you back again down the road! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

May 05, 2022

Follow up on first review……. I called David first thing this morning, he was kind of aware of the issue. Which I feel warrants me a call, not me calling in to find out what’s More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Sarnataro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Church
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Kim
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Courtesy Volvo of Scottsdale responded

Hello there- I am concerned to see that our team let you down. We strive to ensure that our customers feel taken care of, and I apologize that you're frustrated with your service experience. I can assure you that we would never intentionally make false promises, so if we can do anything further to help you, please get in touch. Thank you, David Kim - Service Manager - 480-291-5123

April 25, 2022

We are part time residents in Scottsdale. Our 2021 XC60 had a headlamp malfunction warning indicator light come up a few days before we were heading back to Canada. I used the on line servi More

by LARRY C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wagner
Apr 25, 2022 -

Courtesy Volvo of Scottsdale responded

Thank you for trusting Courtesy Volvo of Scottsdale with your service needs. We're happy to hear Michael and the rest of the service team stepped in to make sure your 2021 Volvo XC60 was taken care of. Please let us know if there is anything else we can do for you! Jeremy Sarnataro - General Manager - (480) 291-5107

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