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Courtesy Volvo of Scottsdale - Service Center
Scottsdale, AZ
379 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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379 Reviews of Courtesy Volvo of Scottsdale - Service Center
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March 16, 2018
Maintenance, service and repair of my 2000 V70 XC My exceptional rating is because every phase of my visit was exceptional thanks to Brian Lawrence my Service Advisor. He is better than good - he is My exceptional rating is because every phase of my visit was exceptional thanks to Brian Lawrence my Service Advisor. He is better than good - he is tops in the business in all aspects. Volvo Service Technicians have always done exceptional service on my Cross Country Sports Wagon. I have owned and driven Volvos for forty-eight years; great cars and super service. Thanks! More
by Don Welcome
Employees Worked With
Brian Lawrence
March 13, 2018
exceptional customer service My highest recommendation for this dealership. I needed my Volvo xc90 serviced after my stereo stopped working. Brian, was quick to get me in on such My highest recommendation for this dealership. I needed my Volvo xc90 serviced after my stereo stopped working. Brian, was quick to get me in on such short notice. The process to diagnose my stereo problem was a lot more than they had anticipated, and the service manager, Armand, facilitated me talking with the mechanic, Vince, to ask specific questions to help diagnose the problem. Long story short, they had my stereo back up and running and beyond exceeded my expectations. I am so grateful! A huge thanks to Vince, Brian, and Armand at Courtesy Volvo!! More
by hollys3
March 13, 2018
Fantastic dealership, great customer service! This dealership is top notch! It was our first experience with Courtesy Volvo of Scottsdale. We called with an issue with the brakes on our 2002 XC7 This dealership is top notch! It was our first experience with Courtesy Volvo of Scottsdale. We called with an issue with the brakes on our 2002 XC70 and had an appointment within 24 hrs. They quickly diagnosed the problem and our service advisor, Brian, sat down with us and fully explained the work that needed to be done. They ordered and installed the parts and delivered our vehicle the next day. Brian quoted us the price before the mechanics started the repairs and then charged us the same price when finished. Just great, accomodating service. We are very pleased with the courteous and professional service and will continue to have our car serviced at Courtesy Volvo of Scottsdale. More
by B Hall
Employees Worked With
Brian Lawrence
March 03, 2018
Judson White is exceptional I purchased my Volvo at Volvo of Phoenix in 2012, however I lived in Tempe, AZ at the time. I had regular service needed later that year and went to V I purchased my Volvo at Volvo of Phoenix in 2012, however I lived in Tempe, AZ at the time. I had regular service needed later that year and went to Volvo of Tempe (now Gilbert to my understanding). Judson White was the service technician at this time, and based on my experience I have gone to no one else. Judson cared for my C30 for as long as I owned it, and treated me with the utmost honesty and respect in all of the years I worked with him. I recently had a battery issue ( I know... don’t go to the dealership!) and I found that Judson had move to Courtney Volvo of Scottsdale, so of course I followed him. Judson is reliable, loyal and dedicated to the Volvo brand beyond the dealership he calls home. He is efficient and patient, which are much needed people skills when charging dealership service prices that can be significantly higher that average. Based on my service visit with Jud and the time he took to deal with my car and needs, I eventually traded in for a new Volvo at Courtesy Volvo of Scottsdale. I am happy and relieved to know that Judson is there and able to know my personal Vovlo experiences and those that may occur with my new Volvo. Bravo Judson! More
by Skelly2323
March 01, 2018
Best Service Department in Arizona Anyone who owns a Volvo knows the secret to buying is the wonderful customer service you receive for years to come. Jud White has been my service advi Anyone who owns a Volvo knows the secret to buying is the wonderful customer service you receive for years to come. Jud White has been my service adviser for my last two cars, and I followed him from another dealership in town to Courtesy. Yes, he us just that good, He is literally a godsend....I do not lie. Volvo as a whole is a great car and buying one means that you will never have to worry about your car breaking down and being stranded. This dealership is so pretty, you could actually eat off the floors in the service center if you needed to they are so clean. Armand runs a tight and tidy ship. Great place, no reason to go elsewhere. More
by Froberry
Employees Worked With
February 28, 2018
Just the best - that's all Went to get a 60K mile service. Jud is my service advisor. Knows his stuff when it comes to Volvo's. With Jud and Brian as service advisors long time Went to get a 60K mile service. Jud is my service advisor. Knows his stuff when it comes to Volvo's. With Jud and Brian as service advisors long time Volvo owners have total confidence in the Service Department at Courtesy Volvo. These two gentlemen have been involved with Volvo for many years in the Phoenix metro area. Much respect for Jud and appreciate his help. More
by tws
Employees Worked With
February 23, 2018
Great experience I tried to take my car to Volvo of Gilbert. They wouldn’t take the car in and told me I had to go to a different shop. I went to the different shop an I tried to take my car to Volvo of Gilbert. They wouldn’t take the car in and told me I had to go to a different shop. I went to the different shop and they couldn’t fix the problem. I then stopped by Courtesy Volvo in Scottsdale unannounced. They provided great service to me and were able to work me right in. On a Friday afternoon, I’m sure that’s the last thing they wanted to deal with, but Brian Lawrence and the team there were fantastic to deal with. More
by G
Employees Worked With
Brian Lawrence
February 22, 2018
Best service I’ve ever received at a dealership! Jud is an exceptional service advisor. He went above and beyond to take care of my vehicle and make sure my visit was a positive one!! I highly recomm Jud is an exceptional service advisor. He went above and beyond to take care of my vehicle and make sure my visit was a positive one!! I highly recommend Jud and the service at courtesy Volvo. More
by Jen
Employees Worked With
February 22, 2018
Excellent Service This was the first time that I had visited this new dealership for service of my 2008 Volvo C70. It was a pleasure to visit this dealership and to fee This was the first time that I had visited this new dealership for service of my 2008 Volvo C70. It was a pleasure to visit this dealership and to feel very comfortable as I waited for my car to be serviced. It was a delight to see Jud my former Service Advisor, whom I had previously worked with, and to feel comfortable again working with him. More
by Keeshu52
Employees Worked With
February 18, 2018
Fast, efficient, knowledgeable service I've experienced two wonderful services at Courtesy Volvo of Scottsdale. Very easy to schedule online and communicate with the Service Manager and my I've experienced two wonderful services at Courtesy Volvo of Scottsdale. Very easy to schedule online and communicate with the Service Manager and my Service Advisor. Great to have several follow-up texts and emails making certain that everything was accomplished to my satisfaction. There are three Volvo dealerships in the Phoenix area and because I live in a rural area and need to drive 100 miles for service, it's important to get it right the first time in choosing a dealer. Very pleased with this dealership's attention to detail and rapid turn-around. The other pluses are the very modern architecture and decor and the freshly washed car at pick-up. Love Judd, my Service Advisor, and Armand the Service Manager. More
by Nickadoo
