Courtesy Volvo of Scottsdale - Service Center

Excellent service Jud White and Brian Lawrence are excellent. Great looking place to wait for your vehicle, which was finished on time as promised. Car got a nice bath Jud White and Brian Lawrence are excellent. Great looking place to wait for your vehicle, which was finished on time as promised. Car got a nice bath and looked great. More

Excellent Response to Service Issue My 2002 XC70 developed a serious engine issue unexpectedly, resulting in my having to have my beloved Volvo towed to Courtesy Volvo. Brian Lawrence l My 2002 XC70 developed a serious engine issue unexpectedly, resulting in my having to have my beloved Volvo towed to Courtesy Volvo. Brian Lawrence let me know how slammed the service center was, due to the long weekend. I appreciated his candor since it helped me figure out my options. The service manager, Armand, let me know the situation but both Armand and Brian reassured me that they would do everything they could to at least get a diagnosis as to why the engine was running so poorly. My mechanic, Vince, Sr., took the time between tasks to do a diagnostic test and the issue was quickly and accurately determined. Don’t ask me how these great professionals worked it but the repairs were made on my Volvo between other scheduled appointments. This dedication to caring for my much beloved Volvo is just one more example of how Armand, Brian, and Vince work together as a team to deliver customer service at a level surpassed by no other dealership I have known and used. They understand how much I appreciate my vehicle and they do whatever they can to insure it continues to run at peak efficiency. All the staff at Courtesy reflect the professionalism and caring that the name of this dealership implies. More

headlight bulb replacement and headlight refurbishment we own a 2013 Volvo XC60- Which we love. Brian was very courteous and easy to work with. Provided great customer service for us! Nice guy too. We w we own a 2013 Volvo XC60- Which we love. Brian was very courteous and easy to work with. Provided great customer service for us! Nice guy too. We will come back to use their maintenance service again in the future. More

Excellent Customer Service I brought my Volvo in for it's 30,000 mile service. The customer service was impeccable. I mistakenly made the appointment at one of the other Volvo I brought my Volvo in for it's 30,000 mile service. The customer service was impeccable. I mistakenly made the appointment at one of the other Volvo dealerships. They managed to get me in for service. Jud my service rep noticed the car did not quick start as it should and had the battery tested. Sure enough it probably would not have last much longer and I probably would have gotten stuck somewhere with a dead battery. He had it replaced under the warranty. My car was also delivered as promised. Armand the service manger came out and introduced himself and let me know if I ever have any questions or concerns he is also available.I will be returning and when it's time for my next Volvo I will be shopping at Courtesy Volvo. More

Professional Excellence To the entire team that worked with me when I purchased my used vehicle I thank you . The vehicle I purchased , I purchased it as is . I did not have To the entire team that worked with me when I purchased my used vehicle I thank you . The vehicle I purchased , I purchased it as is . I did not have the funds to put extended warranty on it . 2 months after I purchased it , I started to having problems with it over heating , I was truly upset because the most important thing to me was having a dependable vehicle . I emailed the service mgr , Armand and expressed my feelings about the issue . He contacted me back right away and discussed the issue with me . Although I purchased it as is , he said I purchased it from them that they would take a look at it and see what they could do . Bottom line : They treated me with respect , showed human compassion, and went up and beyond to take care if the problem , I will be forever grateful to them all, Armand a special thank you for going out of your way to ensure my vehicle was fixed . I would recommend both sales and service dept . Again Thank You More

Excellent and thorough. Excellent and thorough service. Very comfortable waiting area. Jud White is an outstanding service expert and is very articulate and friendly when d Excellent and thorough service. Very comfortable waiting area. Jud White is an outstanding service expert and is very articulate and friendly when discussing service needs and concerns. More

Great Experience Armand is trustworthy, honest, coburtesy, professional and respectful. I have know Armand more than 34 years, and he has always given me the best advi Armand is trustworthy, honest, coburtesy, professional and respectful. I have know Armand more than 34 years, and he has always given me the best advise when it comes to my car. Taking my car to a service center has always been a scary experience for me. I no longer feel that way because of Armand. I will continue to bring my car to Courtest Volve because of their great customer service. Connie B More

Service Department - Exceptional Experience I recently experienced a challenging problem with my car. This is a very nice vehicle that I purchased from this dealership. As it should, the story I recently experienced a challenging problem with my car. This is a very nice vehicle that I purchased from this dealership. As it should, the story ends with my car in good working order. More importantly, it ends with me happy. Armand, Jud, and Vince Sr. transitioned me from being genuinely disgruntled into a happy customer who feels well-treated in addition to the having a pleasing outcome. This was no small feat and is why I'm taking the time to submit a review. The reality is that "I" was probably at least as challenging for the service department as was my car. I primarily interacted with Armand. He was respectful throughout the process, not only to me, but also to my wife. Listening to my concerns, not always with me in the best mood, Armand took as much time as needed while I voiced my concerns, never cutting me short. It was clear that was not only listening, but also following-up. He was rock solid under fire. He also took the time at each appropriate interval to personally call and update me. Of course, most customers do not and should not need this sort of coddling. Clearly, Armand knew that, this time, I needed the extra attention. His willingness to "go the extra mile" made all the difference to me. Jud and Vince Sr. were enmeshed in the process, clearly playing significant roles in the process and, among other things, made it possible to actually get Vince Sr. into the car with me, on my schedule, to evaluate the car and validate my concern. They knew I needed the attention and made it happen. If I were in the auto industry, I'd find a way to make sure these guys work for me. Good work, you saved my day. More

Great caring Service Consultant Always makes me feel welcome and that he will see that my car is returned in perfect condition. Great to always get the same person every time that k Always makes me feel welcome and that he will see that my car is returned in perfect condition. Great to always get the same person every time that knows my car and me. More

Exceptional Service from Brian I love my VOLVO Service Consultant. When he left another Volvo dealership I tracked him down so I could still have him be my service Consultant. He I love my VOLVO Service Consultant. When he left another Volvo dealership I tracked him down so I could still have him be my service Consultant. He works for me, is fair with me and I trust him with my Volvo Convertible C70.. He is the reason I drive over 25 miles when my car needs a repair or a recommended service. Happy Customer! More