Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Courtesy Volvo of Scottsdale - Service Center
Scottsdale, AZ
379 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
379 Reviews of Courtesy Volvo of Scottsdale - Service Center
Sort by
October 30, 2019
Courtesy Volvi dekuvers great servuce! I received a vehicle message about "low bean bulb failure:" I was able to make an appointment for the next morning and Jud took care of the problem qu I received a vehicle message about "low bean bulb failure:" I was able to make an appointment for the next morning and Jud took care of the problem quickly, and, as always, courteously!!! I live in Surprise but I willingly drive our to Scottsdale because of the excellent treatment I receive from Jud and all of the team at Courtesy Volvo. More
by Bob
Verified CustomerEmployees Worked With
October 30, 2019
Highly professional, polite and quite knowledgeable. It always has been a pleasure to do service with this agency. Everything has been professional. Service personal quite knowledgeable and gets the job It always has been a pleasure to do service with this agency. Everything has been professional. Service personal quite knowledgeable and gets the job done the first time. More
by al's buick
Employees Worked With
Andy Sammis
October 23, 2019
Excellent Customer Service Jud White has been a long time service advisor for me. He does an excellent job of not only being a Volvo representative but also a customer advoca Jud White has been a long time service advisor for me. He does an excellent job of not only being a Volvo representative but also a customer advocate. More
by BClark
Employees Worked With
October 22, 2019
Thank you, Andy! Great work, as always. I can trust the issue will be solved and I don’t have to worry about anything when Andy has my car. Great work, as always. I can trust the issue will be solved and I don’t have to worry about anything when Andy has my car. More
by Marco
Employees Worked With
Andy Sammis
October 22, 2019
Brilliant Thinker Mr. Campbell is a thinker of lucid thought. His thoughts on motor cars, electric and fuel, are valuable and useful. Beyond this, he has thoughts on Mr. Campbell is a thinker of lucid thought. His thoughts on motor cars, electric and fuel, are valuable and useful. Beyond this, he has thoughts on other issues that inform and inspire. Very special person. More
by James Seletz
Employees Worked With
Percy Campbell
October 21, 2019
Easy, Efficient, Painless, communicative Easy schedule of valet pickup and courtesy vehicle exchange. Good communications between the service representative Juf White and myself. Service comp Easy schedule of valet pickup and courtesy vehicle exchange. Good communications between the service representative Juf White and myself. Service completed quicker than estimated. I have had Just White as my service rep since 2005. More
by Chiefbell51
Employees Worked With
October 18, 2019
Great Service Jud was great to work with. He reviewed recommendations from another out-of-state service provided and gave me an honest appraisal of what was needed. Jud was great to work with. He reviewed recommendations from another out-of-state service provided and gave me an honest appraisal of what was needed. He also found another covered issue that was previously unidentied. He got it all Done in a timely manner and it was much cheaper than the alternative. More
by cmealha
Employees Worked With
October 16, 2019
AC Fix Andy’s team promptly secured me an appointment and diagnosed my AC issue without issue on the same day. I would highly recommend this team. Andy’s team promptly secured me an appointment and diagnosed my AC issue without issue on the same day. I would highly recommend this team. More
by DAN
Employees Worked With
Andy Sammis
October 14, 2019
Waiting I waited every step of the process. One service manager completed his paperwork in front of me rather than helping me before he assigned me to another I waited every step of the process. One service manager completed his paperwork in front of me rather than helping me before he assigned me to another service manager. When I picked up my car, my service manager was in a meeting. Although the people at the dealership kept looking for him and telling me he was almost there, I waited about 25-30 minutes while 3 other service managers (who didn't have customers - again - completing paperwork) didn’t have the common sense to help me. I feel there could be an improvement in their process if this is the standard. I intentionally came at slower times so I would not have to wait in a line behind other customers. Additionally, they could not fix my car. One problem is a known problem (I tried to google and fix it myself before I went in). I am not sure they even looked at that issue. Maybe they should call Volvo direct for guidance. The other problem they could not locate (car lurches after stopping), this same problem happened to my husband as he was driving my car the same night I got it back. I also asked them to clear the maintenance notice I have been getting since the last time I was in for maintenance (and they did not clear it), guess what- they didn’t clear it. Super frustrated with the service (or lack there of). The gentlemen moving my car around were all super nice. More
by Sara
October 09, 2019
Overview Prompt attention, No need for standing around, Appointment time honored. Required service time as was estimated. Overall experience was gratifying Prompt attention, No need for standing around, Appointment time honored. Required service time as was estimated. Overall experience was gratifying. No disappointments during our 2 year relationship. More
by Slinger1
Employees Worked With
