Courtesy Volvo of Scottsdale

My Volvo system let me know that I had a problem with my start/stop system and I made an appointment immediately for service; despite this, I was contacted several times by the dealership (phone calls and start/stop system and I made an appointment immediately for service; despite this, I was contacted several times by the dealership (phone calls and emails) to schedule an appointment. I continue to be reminded that I have not had my car serviced well over a week after the service was completed. I arrived at the dealership and after sitting in the car (as instructed by signage) for a period of time but knowing from past experience that a service person will not actually come out in a timely manner, I went into the dealership where I was directed to Andy's desk. Andy put his mask up as I walked toward him but did not cover his nose nor did he do so for our entire interaction. Diana, whose desk is adjacent to Andy's, was wearing her mask on her chin. They could not find my appointment quickly and when they did, I was told that it was likely a battery and a quick fix. I left quickly only to find my car with all the windows all open and the keys in it. I asked one of the runners to please close the windows. I never leave my car windows open due to allergies and in an attempt to keep Arizona dust out, as well as to deter theft. As a response, I got a lengthy lecture on why they leave the keys in the car and the windows down. The quick fix took about five hours during which time the dealership texted my husband's cell several times despite the fact that I provided a email (preferred for communications) as well as the correct phone number both when I made the appointment and when I dropped the car off. My husband did let me know when the car was ready, and I headed out to pick up the car. When I arrived at the dealership, there was a repeat in the mask behavior and Andy seemed annoyed by my request to take my husband's cell phone OFF the account completely to prevent him being spammed with texts about my vehicle. The battery was replaced and I have had no further issues with the start/stop system. I did not want to write this lengthy review detailing my entire service experience, but was told I could not simply write about my experience with employees not wearing masks appropriately even though I believe this is the detail that matters. Everyone needs to wear a mask. I can't do anything about other customers, but I expect people who are working for my business to not have a discussion with me in the middle of a pandemic with their noses hanging out of their masks. I'm am so tired of this behavior. If you are sharing air space with other humans, cover you mouth and nose. Your rights end where you have the ability to infect others. Andy and Diane were both unmasked when I dropped off and again when I picked up the vehicle so this is clearly a habit, not just a lapse in judgment. More

Loved the price and the sales customers amazing and really appreciate the hard work they put in to give u the best Recommend 100% first time buyer satisfied!!! really appreciate the hard work they put in to give u the best Recommend 100% first time buyer satisfied!!! More

I took my S60 in for service last Saturday and my stand-in service person was Andy. He.not only did the job courteously but went out of his way to recommend needed work and helped me with other techn stand-in service person was Andy. He.not only did the job courteously but went out of his way to recommend needed work and helped me with other technology issues I didn't understand. Thanks Andy. You did an awesome job! The service manager John introduced himself and took the time to get to know me and vice versa. He actually builds and races cars. What a cool team and awesome people! Thanks guys👍These are just a few reasons why I come back. More

Great cars, great service. Nick was very responsive and helpful with all the questions we’ve had on the purchasing process and the car itself. helpful with all the questions we’ve had on the purchasing process and the car itself. More

I generally don't mind the car buying process, but this one left me with a bad taste and I don't intend to buy my third Volvo at Courtesy. We researched our vehicle online, even made a spreadsheet. We to one left me with a bad taste and I don't intend to buy my third Volvo at Courtesy. We researched our vehicle online, even made a spreadsheet. We took into account the rebates being offered and the list price on Courtesy's website. Their own website reads "At Courtesy Volvo, we believe in transparency." So we negotiate the final price of our vehicle at which I exclaimed I won't pay more than this. So Frank, our salesperson, comes with a sheet with our negotiated price in large print and a small line item which reads 'items to be included in monthly payment include, nitrogen in tires, paint protection, door guards and front window tint. Mind you I never asked for any of these items. Never said "add tint, add door guards, ect..."Never said it. But hey, if they are included in the price I've already negotiated then bonus! Only thing is that they weren't. Additionally, I negotiated a sales price, not a monthly payment and I was very clear about this. We waited three hours after settling on a final price to be able to sign the paperwork. When we were finally brought in to sign with the Finance person I did not see the price we negotiated on our contract so I asked to see a detailed breakdown of the final numbers. There it was, my negotiated price plus an additional $1000 for the items I mentioned above and never said I wanted. It was so shady and untrustworthy. When I asked our salesperson, Frank, about it he said he forgets that customers don't realize what isn't included. What?! C'mon! No where on their website does it say additional charges will be added above the price. I looked immediately when I arrived home. And, who negotiates a final price not believing that is the FINAL price? I'm still angry over his manipulative tactic. Be very careful if you negotiate with this group. More

Art was very kind and helpful. He helped us pick out our first Volvo and made the sales process simple. Definitely recommend seeing him for all Volvo needs. first Volvo and made the sales process simple. Definitely recommend seeing him for all Volvo needs. More

Frank and crew were excellent. Took the time to show me all the cars I wanted and then made the buying process easy. A+... Would buy from them again. all the cars I wanted and then made the buying process easy. A+... Would buy from them again. More

My transition from Acura to Volvo was effortless, thanks to Frank. He was never pushy or rude, He was very polite and patient with the new car technology, which can be overwhelming. I appreciate his knowled to Frank. He was never pushy or rude, He was very polite and patient with the new car technology, which can be overwhelming. I appreciate his knowledge and expertise regarding my new Volvo. I would highly recommend Frank! He is an asset to your dealership. More

I worked with Carolina to sell my 2015 Honda CRV. She responded rapidly to all questions and made the transaction seamless. I had worked with her previously selling another vehicle of mine and that was g responded rapidly to all questions and made the transaction seamless. I had worked with her previously selling another vehicle of mine and that was great as well. Highly regard her. I should also mention the kid who drove me back to Anthem after my transaction was delightful. Didn’t get his name but he was tall and thin with blond hair and lives in Anthem. More

This dealership was overall amazing and Mike Davis made the experience there even better. He has excellent communication and was super helpful with all of our questions and concerns. the experience there even better. He has excellent communication and was super helpful with all of our questions and concerns. More