Courtesy Palm Harbor Honda

First Type R Sale In Pinellas! Such a wonderful experience! I picked up the first Honda Civic Type R they ever sold. It was a great experience. My salesperson Christian was supportive without being push every I picked up the first Honda Civic Type R they ever sold. It was a great experience. My salesperson Christian was supportive without being push every step of the way. I was introduced to all the managers and was able to get a tour of their service department. Looking forward to a continued relationship! More

Absolutely fantastic experience.. I take this opportunity to let everyone know that their sales staff Amber, Ed Gowski and Regan have been extremely diligent in following up courteousl I take this opportunity to let everyone know that their sales staff Amber, Ed Gowski and Regan have been extremely diligent in following up courteously and regularly, to answer all the questions that I had asked regarding my Black 2017 Honda Pilot EXL purchase. I was originally looking for a Black EX and could not find one anywhere in Florida. So, I overstretched my budget to meet EXL needs. And Ed and Amber were extremely nice enough to go back and forth multiple times to make sure I get the best deal. At no particular time they made me uncomfortable with presenting the right options on the table for the vehicle in stock. My friends and colleagues gave me excellent feedback about this dealership from who they had purchased Honda vehicles in the past. The sales staff have excellent attitude and relentless pursuit for customer satisfaction, that I have never seen before and incomparable to any of the other Honda dealers locally or any other dealers that I worked with in the past. More

Bought a car that has water leaking into one of the panels I purchased a 2012 Honda Odyssey EX from this dealership June 1. Although I live in Orlando, this dealership — two hours away — had the exact model an I purchased a 2012 Honda Odyssey EX from this dealership June 1. Although I live in Orlando, this dealership — two hours away — had the exact model and mileage we wanted. I negotiated everything through email and phone, agreed on a deal and then made the trek to pick up the car. Everything seemed fine, and the buying process went fairly smoothly. However, a few days after owning the car, I noticed the seat belt on the driver's side of the third row seat was getting wet when inside the retracting mechanism. I immediately called and emailed the salesperson, who, up until now, had been extremely responsive. I did receive one phone call back, but I missed it. I called and emailed multiple times since then, but I have not gotten a response from the salesperson. After waiting a week, I then called the internet sales manager, who said he would have the service department call me to get this resolved. It's been four days, and I have yet to hear from anyone; yet I have water coming into the biggest purchase we have made in years. I have no idea whether this dealership will stand by its product and fix this problem, and I fear it is getting worse with every passing thunderstorm. Extremely frustrated and am regretting doing business with Courtesy Palm Harbor Honda. More

Great sales person I would contact Jackeie . I bought a 2017 HRV from Courtesy and received excellent help from Jackie as she exppained every item of my HRV.I believe Jackie done everyrhing possi I bought a 2017 HRV from Courtesy and received excellent help from Jackie as she exppained every item of my HRV.I believe Jackie done everyrhing possible to make our purchase possible great. Her attitude and was very nice , and after we got our new car, Jackee called us to answer any questions of how our options worked. Jackie also said she was available any time. This was no doubt the best of the crop when selling a car to us.I purchased the car for my wife Kim Blango on her her birthday. Jackie you were the greatest ,! Kim and Bob. More

Great experience I had a complicated and difficult transaction and they really helped me out to get it all done. They also fave me a great price on my trade and an ev I had a complicated and difficult transaction and they really helped me out to get it all done. They also fave me a great price on my trade and an even better price on the new car. Highly recommended! More

Awful Customer Service There was a small piece of plastic trim missing from a new vehicle that we purchased from Palm Harbor Honda. The trim piece is supposed to cover the b There was a small piece of plastic trim missing from a new vehicle that we purchased from Palm Harbor Honda. The trim piece is supposed to cover the bolts that the seat is bolted down with and we did not notice it was missing until after we had the vehicle for a while. On Tuesday, 4/11/17, we took the vehicle in to Palm Harbor Honda. The sales representative that helped us with our sale, and Michael Rodriguez, from the service department, looked at the vehicle and verified that the part was missing. Michael then took us inside looked up our vehicle information, got some information from us and told us that he ordered the part. Michael said the part should be there in within a week. On Monday morning, 4/17/17, we called Michael to check on the part and he said it was not in yet. We called back on Tuesday morning, 4/18/17 and Michael said that the part had still not arrived. Later that Tuesday afternoon Michael called and said that the part was in. We told him that it was too late to get there today, and asked how to go about getting the part. Michael said that if he was not in when we came to pick up the part that we could just go to the parts department and thy would install it for us, or we could take it and install it ourselves. On Saturday morning, 4/22/17 we called to let Michael know we were coming to pick up the part, as we live thirty minutes from the dealership and just wanted to make sure we could pick up the part before making the drive over there. Michael was not in at the time and we got his voicemail and left him a message. We called back about ten minutes later and spoke with Brian in the service department. Brian said that he did not know how to release a warrantee part and that there was a lot of paperwork that went with it. We explained the situation to him, as well as what Michael told us, and Brian said he would look in it and call us back. We did not hear back from Brian. Saturday afternoon, 4/22/17, Michael called our home and left us a message. Michael said that the wrong part had been ordered, he apologized and said that the correct part was ordered and that it should be in the next week. On Monday morning, 4/24/17, Michael called and confirmed that the wrong part was ordered. However, Michael then told us that now neither the parts, nor sales department, would pay for the part because nothing inside the vehicle was under warrantee once the vehicle left the lot, and if we wanted the part that we would have to pay the $45.00 for it. We declined. On Tuesday morning, 4/25/17, we called the General Manager, Terri Schulte to speak with her about our issue. We were told Terri was in a meeting and that we could leave our information and she would call us back. Twenty-four hours later, on Wednesday morning, 4/26/17 we had not heard anything back from the Terri Schulte, so we called the dealership again and asked for Terri. The lady that answered the phone said Terri was not there. We told her that we left a message for Terri yesterday and that we had not heard back from her. The lady then said that Terri no longer worked there. We gave the lady a brief description of our problem and she said that we should talk to Lance Kline, and that she would get our information to Lance. Thursday morning, 4/27/17, we had not heard back from Lance, so we called the dealership and asked for him. We got Lance’s voicemail and left him a message. It has now been four days and we still have not received a phone call back from anyone at the dealership. This is, in our opinion, terrible customer service. If you tell a customer you will order them a part, tell them that it is in, then tell them it is the wrong part, and that another will be ordered, only to call them the next day and tell them something completely different, that they have now decided that if you want the part you must pay for it, how is this anything but awful customer service? We will not have anything serviced on our vehicle at Palm Harbor Honda from here on out. More

Excellent, Customer-Oriented Service Advisor Tina Arendes was outstanding! My car was serviced in minimum time with excrllent results. And the free car wash is a nice extra. Frien Service Advisor Tina Arendes was outstanding! My car was serviced in minimum time with excrllent results. And the free car wash is a nice extra. Friendly and professional. More

Mark Boqoter the Best.... We had a wonderful experience and a happy time buying our Honda Accord 2008 with the help of Mark, he was very helpful , friendly and honest in his wo We had a wonderful experience and a happy time buying our Honda Accord 2008 with the help of Mark, he was very helpful , friendly and honest in his words. Soon we need another cars and for sure we are going back to Mark cause he is the best and we can trust on him. I would like to give him more than 5 stars if I could. More

Very good! My experience was very positive! I would recommend Palm Harbor Courtesy Honda to all my friends and family. Very nice and helpful people at that loc My experience was very positive! I would recommend Palm Harbor Courtesy Honda to all my friends and family. Very nice and helpful people at that location. Thank you Mark!! More

Superb Mark boqoter 👍 We had a wonderful experience buying a Ford Focus used car from courtesy Palm Harbor Honda.Mark was very professional in dealing with us for all aspec We had a wonderful experience buying a Ford Focus used car from courtesy Palm Harbor Honda.Mark was very professional in dealing with us for all aspects of purchase transaction from selection of vehicle,financing options,etc.Mark Boqoter deserves more than Five stars for his total involvement in this transaction. More