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Courtesy Nissan - Service Center

Richardson, TX

4.5
308 Reviews

308 Reviews of Courtesy Nissan - Service Center

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December 16, 2024

simple oil change and car wash. The dealer called me to remind me the service was due, but I still had another 1k miles to go. But since I had a $19.99 synthetic oil change offer, I More

by staedeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 20, 2024 -

Courtesy Nissan responded

Staedeli, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 16, 2024

Always helpful. Willing to discuss work that needs to be performed and adjust as needed. More

by datraeger2527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Courtesy Nissan responded

Datraeger2527, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 16, 2024

Scott provided great customer service. He knew that it would be a long wait and kept me updated as best as possible. Unfortunately, I don’t believe that the scheduling is done efficiently More

by radiant_light8688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Courtesy Nissan responded

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. We appreciate your feedback, and we will work on our scheduling, thank you for bringing this matter to our attention. Thank you and have a fantastic day!

December 16, 2024

I worked with Scott and he was very prompt and honest about the required services. More

by mbasandani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Courtesy Nissan responded

Mbasandani, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response! Have a wonderful day!

December 15, 2024

Professional. prompt on service.clear communications during and before dervice.Scheduelling was easy and you could leave your car any time one night before and get More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Courtesy Nissan responded

Sam, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Courtesy Nissan!

December 14, 2024

Davis was Amazing! He was very polite and very helpful. Davis provided great information and suggestions and it was a pleasure to work with someone so genuine and hones More

by wilshort19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Courtesy Nissan responded

Wilshort19, we are so pleased you enjoyed your visit to Courtesy Nissan! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

was not attendance to my to needs or seeing if i was taking care of More

by imtz1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 15, 2024 -

Courtesy Nissan responded

Imtz1963, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 792-5657 EX 3030 when you have a chance. Thank you, and we look forward to hearing from you.

December 13, 2024

Good service experience, great attendant, car washed - life is good. Will be back for next service. More

by tbeauxa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Courtesy Nissan responded

Hi Tbeauxa, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Teresia was very friendly and helpful is getting the required service done. The service was performed quickly and the communication was solid.. More

by mr.paul.woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresia Mabry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Courtesy Nissan responded

Mr.paul.woods, reviews like this give us motivation and help us ensure we provide high-quality care.

December 13, 2024

Honest and puts their customers first. Great Service Dept; in and out quickly every time. More

by kathy-palmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresia Mabry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

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