Courtesy Nissan - Service Center

Two years ago I paid extra for life time brake pads at Courtesy Nissan service department. My brake pads were low so I took the Pathfinder back to Courtesy for new pads. After first being told it would be Courtesy Nissan service department. My brake pads were low so I took the Pathfinder back to Courtesy for new pads. After first being told it would be handled under warranty, I was then told it would cost a fortune and that I needed pads, rotors, etc. I was also told I didn't have life time pads, I had after market pads. I produced the ticket from two years before showing I had paid extra for life time pads and if I didn't actually have life time pads it was Courtesy's fault. After complaining to the General Manager he told the acting service manager to replace the pads. Of course they charged Labor. Life time pads guarantee doesn't cover Labor. I asked for the rotors to be turned (cut down smooth) and the Acting Service Manager refused explaining that they don't like to turn the rotors because of the mileage on my car. So I got new pads on rotors that were not turned. I had to take the car to another repair shop the next day to get the rotors turned. I had a horrible experience with these guys. They called me the next day wanting to sell me a new car. Can you believe that? I bought a new Altima for my daughter two days later at Don Davis Nissan in Arlington. Don Davis is very good. I won't be going back to Courtesy Nissan. More

This review is regarding the service department. There are two very major issue that made me determined never to go back. Issue number one: I had my Ipod stolen from my center console while my vehicl are two very major issue that made me determined never to go back. Issue number one: I had my Ipod stolen from my center console while my vehicle was there for service. The dealership did a very poor investigation. No one is caught. It is as if like they don't care. They offer to pay me for it but do not pay the full amount promised. I call their service manager again and leave a message. No response. Issue number two: Tremendous amount of wait time everytime I have been there to the point of frustration, and I am a very patient individual by default. Just remember if you happen to go there, there is a thief there at large. Make sure you have no valuable in the vehicle. More

Beware. I recently went to get the cruise control on my 2007 Nissan Frontier, which I new purchased at this dealership, fixed. They seemed to be counter to everything you go to the dealership for. They di 2007 Nissan Frontier, which I new purchased at this dealership, fixed. They seemed to be counter to everything you go to the dealership for. They did not diagnose the problem correctly the first, second or third time they checked the system. I took the vehicle in three times and each time I was told they ordered the wrong part. At one point they told me the original $400.00 repair cost was now $800.00 because they replaced one part but that this repair actually entailed two parts to fix. Yeah, right. The price was changed 3 times from the original quote. The third time I had to leave the vehicle over night while they order the correct part. They did provide a loaner car for the overnight repair. I only got the repair done after contacting Nissan and placing a complaint about the practices at this dealership. The only person at the service department that knew anything about the repair process was Bob Shilli. This dealership has certainly changed for the worst in the last seven years. More

I took advantage of the oil change and tire rotation coupon they sent to my email. They even washed and vacumed my car at no charge. Nice people, quality work and great price. coupon they sent to my email. They even washed and vacumed my car at no charge. Nice people, quality work and great price. More

John resolved my maintenance plan issue. Originally the dealer had canceled it in error. I went up to the dealer and spoke with John and he was able to correct the issue dealer had canceled it in error. I went up to the dealer and spoke with John and he was able to correct the issue More

If I could give less than 1 star I would. I purchased my vehicle from Courtesy late December. Within a couple weeks I noticed the dealer installed tinting on the passenger side window was starting to peel a vehicle from Courtesy late December. Within a couple weeks I noticed the dealer installed tinting on the passenger side window was starting to peel and roll up in the corner. I took it back to see what they could do to fix/replace it. They said they could redo the window without an issue. Fantastic! Or so I thought. After replacing the tint, I noticed that there were bubbles in the window and asked about it. The response I got was “the cold weather is causing the tint to set slower than usual, in the heat that stuff goes away much quicker. Give it some time and it’ll go away.” I gave it time (2 months) and the bubbles remained. I told them I’d bring it back during the summer when its warmer. That would eliminate any excuses in my opinion. Summer has hit and I brought it in to get fixed. Prior to bringing it in, I felt the need to check all the other windows to see if they needed repair. Low and behold, all but the driver side window had bubbles. I mention this to the dealer (Charles Wilson) and he says they can go ahead and redo all the windows. We speak to the service manager and get things set up. I bring my car in a few days later to get it repaired and when I come back to pick it up, I noticed that they only fixed one window- the driver side window- the one that didn’t need to be fixed. All the other windows still have bubbles. Confused? So am I. I speak to one of the managers/dealers in Courtesy and all I get is “Well, you can bring it in again and we’ll fix it.” How many times do I have to bring in a car to get one thing fixed? It makes me wonder what happens with more complicated repairs, do customers have to bring in their cars 15 times to get a transmission replaced? I refuse to bring it back only to be subjected to additional disappointment and wasted time. I will eat the costs of the tinting I paid for when I bought the car and go take it somewhere reputable so I can get it done right. In addition, upon driving home highly disappointed, I hear a slight rattle coming out of the driver side door that was not there when I dropped the car off. Like all squeaks and rattles, it will probably only get worse as time progresses. Suffice it to say, I am highly disappointed in Courtesy Nissan of Richardson and will never be serviced there again. More