Courtesy Nissan - Service Center

The service at Courtesy Nissan Richardson was exceptional. The staff was quick, friendly, and kept me informed every step of the way with updates about my vehicle. I really appreciated their syst exceptional. The staff was quick, friendly, and kept me informed every step of the way with updates about my vehicle. I really appreciated their system, which clearly outlined the recommended repairs and allowed me to choose what needed immediate attention versus what could wait for the future. It made the whole process transparent and easy to navigate. More

Good job but weren’t prompt in helping when I first pulled into the garage. And felt the service went extremely faster than in the past as I was told the mechanics leave at 5pm. I brought my car in a pulled into the garage. And felt the service went extremely faster than in the past as I was told the mechanics leave at 5pm. I brought my car in at 3:45pm. Usually take 2+ hours to get my car serviced. More

The service people and sales representatives have always been professional and knowledgeable. Thank you very much. been professional and knowledgeable. Thank you very much. More

I recently had a fantastic experience with Scott at Nissan regarding vehicle care. His commitment to customer satisfaction truly stood out. Highly recommend Scott at Nissan for outstanding service! Nissan regarding vehicle care. His commitment to customer satisfaction truly stood out. Highly recommend Scott at Nissan for outstanding service! More

Fast service and professional assistance all the time, letting me know all the steps they were doing with my car. letting me know all the steps they were doing with my car. More

I'm completely not unimpressed. Will not go back for purchase or service if I can avoid it. Sale - finance person added a warranty I didn't want or request and when I went to Will not go back for purchase or service if I can avoid it. Sale - finance person added a warranty I didn't want or request and when I went to talk to him about it he was very rude, one of the sales managers had to help me to keep me from leaving the car there and walking away. Service was ridiculous. Car had less than 3k miles but brought it in for an oil change, with coupon for 39.95 though final invoice was $48 and I really can't figure out why. I was sitting in the lobby waiting but got a text with a link for what they were recommending (replacing and repairing the back tires) I had to go ask the person helping me why she said there were punctures but that the danger was that the tires would blow out not that they would go flat. I told her I'd go to Firestone. The recommendations were deleted from the text link. I guess you all don't want any proof. Went to Firestone, there were nails but no punctures. They didn't charge me but was a waste of another hour plus b/c of your service. I have a 16 year old Honda I take it to the dealership for all service other than tires, that will not happen with the Kicks. So disappointed all the way around. More

I usually go to Trophy Nissan for my oil change then I received a coupons from Courtesy Nissan , it was as my first time and I am very satisfied, cheapper prices than the other Nissan dealers even without received a coupons from Courtesy Nissan , it was as my first time and I am very satisfied, cheapper prices than the other Nissan dealers even without the coupons, faster service too, I will come back!! More

Was never notified about what was wrong with vehicle untill I reached out. Had diagnostic report for 2 hours on portal before I reached out. Never even spoke to her about what diagnostic reports meant. untill I reached out. Had diagnostic report for 2 hours on portal before I reached out. Never even spoke to her about what diagnostic reports meant. When attempted to call to speak to her, she had already left for day. Never gave any notice that she would be leaving. More

It seems as though your tech dictates how long you have to wait. This visit was extremely quick, which I appreciated. Davis Truong was nice. to wait. This visit was extremely quick, which I appreciated. Davis Truong was nice. More

It was for an oil change. Not too much to say about that. Thank you. Not too much to say about that. Thank you. More