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Courtesy Nissan - Service Center

Richardson, TX

4.5
321 Reviews

321 Reviews of Courtesy Nissan - Service Center

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June 26, 2023

What Others Say I was very unhappy with the entire process of service, was told I had an appointment got to the dealership More

by mikecoleman57
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
111914 Nicholas Marti
Jun 27, 2023 -

Courtesy Nissan responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

June 24, 2023

I was very unhappy with the entire process of service, was told I had an appointment got to the dealership and was told they couldn’t locate my appointment was quoted one price and when I got there was to More

by quaniseb
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service
Jun 27, 2023 -

Courtesy Nissan responded

Thank you for your feedback. I apologize that your visit was anything but satisfactory. After reviewing your situation, we want to make things right. I want to change your oil at no charge on your next visit along with explaining the appointment process. Please give me a call at 972-231-2600 so we can make things right.

Jun 28, 2023 -

quaniseb responded

Thank you for your response and I'll give you a call sometime today.

June 24, 2023

Took longer then expected for a key fob program but the service was good and on time More

by Thepearlbysam
Recommend Dealer
Yes
Employees Worked With
Emilio
Jun 27, 2023 -

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 23, 2023

Each time I go, they always find things that need to be fixed. The Service person you work with is the most important aspect of your experience. Some are more customer focused and work with you. Others are More

by ericrbs
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel De Jesus
Jun 26, 2023 -

Courtesy Nissan responded

Thank you for your positive review! We appreciate your business.

June 22, 2023

This is my first time I visited Nissan in Richardson. I had a good experience. More

by shahedul.islam
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shenielle
Jun 24, 2023 -

Courtesy Nissan responded

Hi Shahedul.islam, we are very happy to have provided you with such a positive experience!

June 22, 2023

Awesome efran was a awesome service advisor he was great in his job. I recommend him More

by pdallas605
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Efran palma
Jun 27, 2023 -

Courtesy Nissan responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 21, 2023

Roy is the best! Roy answers all my questions and is very patient with me. More

by Donnastephens85
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Roy
Jun 24, 2023 -

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 20, 2023

I was very impressed with my service advisor Emilio. He immediately approached me and remembered my name. As well he continued to keep me informed on my vehicle's progress. Over all I give him individua More

by Pepperh1023
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
I can't remember his name but his desk is next to Emilios
Jun 22, 2023 -

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 20, 2023

I was very impressed with my service advisor Emilio. He immediately approached me and remembered my name. As well he continued to keep me informed on my vehicle's progress. Over all I give him individua More

by Pepperh1023
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
I can't remember his name but his desk is next to Emilios
Jun 22, 2023 -

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 20, 2023

I had a 2:00 appointment to get my oil changed and tires rotated. Normally this process takes between 60-90 minutes to complete. For some reason it took nearly two hours on this visit. I was not given any u More

by Hoff1032
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Teresia Mabry
Jun 22, 2023 -

Courtesy Nissan responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

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