Courtesy Nissan - Service Center

I strongly resent being told/forced to write a certain number of words. If you’re trying to antagonize your customers, it’s working. number of words. If you’re trying to antagonize your customers, it’s working. More

Joe was great at helping try to figure out why my phone and apple car play would not connect (it’s still not working correctly). My phone was updated and my car had recently had an update. Joe did everythi and apple car play would not connect (it’s still not working correctly). My phone was updated and my car had recently had an update. Joe did everything he could to try and figure it out. He was very patient with me. More

I really enjoyed working with Joseph at courtesy Nissan. He kept me informed ever step of the way In regards to my vehicle repairers. I never felt forgot about or worried it wouldn’t get fixed. I’m very sat He kept me informed ever step of the way In regards to my vehicle repairers. I never felt forgot about or worried it wouldn’t get fixed. I’m very satisfied with the Service department I appreciate them honoring my #Warranty. I’m confident me and my family would use them again in the future. More

I won't blame the employee but this dealership is the worst bad Customer Service worst bad Customer Service More

Joseph Adams was my service advisor and was such a pleasure to work with, I was so not wanting to go back to Courtesy for car service due to past customer service that was not up to par. Joseph made i pleasure to work with, I was so not wanting to go back to Courtesy for car service due to past customer service that was not up to par. Joseph made it totally different and worth the trip even though the news about my car was bad, I left totally blessed. More

I mistakenly thought the battery was not charging. Brought car in to Courtesy Nissan because if parts needed replacing I wanted genuine Nissan parts to be installed. Courtesy Nissan INCORRECTLY diag Brought car in to Courtesy Nissan because if parts needed replacing I wanted genuine Nissan parts to be installed. Courtesy Nissan INCORRECTLY diagnosed the alternator as not providing any current to charge the battery. I did not understand how the car charged the battery. Further investigation on the Internet provided more information to me. Courtesy Nissan replaced the alternator for a cost of about $1500.00. Alternator was NOT at fault, but Courtesy Nissan replaced the alternator anyway. I now understand how the car charges the battery. Courtesy Nissan replaced a perfectly good alternator. I think their diagnosis was to see how much they can charge the customer by providing unnecessary repairs. I am very disappointed by their service. More

Scott provided great customer service. He knew that it would be a long wait and kept me updated as best as possible. Unfortunately, I don’t believe that the scheduling is done efficiently He knew that it would be a long wait and kept me updated as best as possible. Unfortunately, I don’t believe that the scheduling is done efficiently to where the wait times are shorter, but otherwise it was a good experience. More

Always helpful. Willing to discuss work that needs to be performed and adjust as needed. Willing to discuss work that needs to be performed and adjust as needed. More

simple oil change and car wash. The dealer called me to remind me the service was due, but I still had another 1k miles to go. But since I had a $19.99 synthetic oil change offer, I The dealer called me to remind me the service was due, but I still had another 1k miles to go. But since I had a $19.99 synthetic oil change offer, I went ahead and did it. Next year it may be double that. More

I worked with Scott and he was very prompt and honest about the required services. about the required services. More