Courtesy Nissan - Service Center

DONT GO HERE this place is terrible. TERRIBLE. A Year who I came in for a regular service of oil and tire rotation- In which should have been free since I had it o this place is terrible. TERRIBLE. A Year who I came in for a regular service of oil and tire rotation- In which should have been free since I had it on my monthly plan- they then told me they could not see my plan and made me pay for the service..... I could not fight it at the time since I had a dr appointment that I was inning late for at the time because I had been here almost 3 hours waiting for my vehicle. I came back today to get my car serviced at no charge since they had previously charged me and I should not have been....I made an 830 appointment and was told it should be about an hour - I got here at 820.... here I am....2 hours later and I still do not have my car. This place is TERRIBLE. THE SLOWEST SERVICE. THE KOST UNFRIENDLY STAFF EVER. If you want good service, make the drive out to Nissan of mckinney and see the service advisor dacon davis. He is AMAZING and will take wonderful care of you!!! More

Service Manager is rude, non professional and HORRIBLE Horrible experience with service every single time we go in. When we were sold the car they explained teir service department as customer focused and Horrible experience with service every single time we go in. When we were sold the car they explained teir service department as customer focused and that is so far from the truth. They are horrible and rude and EVERY situation has been horrible. I would WARN anyone not to buy a Nissan. Nothing is covered under warranty.and each trip will cost you $1000 to $2000. The Service Manager is the absolutely rudest, worst customer service person I have EVER seen. NISSAN IS A NIGHTMARE More

very bad service Towed a new versa with 36200 miles on it, starter does not engage. Service advisor told warranty officer the starter had an impact on it, which was th Towed a new versa with 36200 miles on it, starter does not engage. Service advisor told warranty officer the starter had an impact on it, which was the result of AAA driver knocking on the starter (was not asked to do so but first thing any mechanic tries to check the starter) the result was I was denied warranty for a very mean reason . Moreover service advisor Did not call back until, I called a day later. Very bad experience. The only positive thing out of this whole adventure is that I will never buy a Nissan in the future More

great service!!!!!! Great, friendly, and fast service. Staff very friendly. My service advisor Garrett is very informative and advise me of any future service needs. Also Great, friendly, and fast service. Staff very friendly. My service advisor Garrett is very informative and advise me of any future service needs. Also he address any future concerns that I should be aware of. More

Beware the AWFUL service department The incident happened on Oct 27, 2014. The very identical review has been posted on their Facebook and Google reviews last week, there's also a Yelp r The incident happened on Oct 27, 2014. The very identical review has been posted on their Facebook and Google reviews last week, there's also a Yelp review but it got snubbed to a non-reliable list. I was out of town to finish the job, letting everybody know how awful this place is. Now that I have time, I'm gonna finish the job. I brought in my Nissan Sentra in for an oil change, brake check and among other things at around 7:30 AM. After an hour, the service advisor came in to informed there are other things needed to be taken care of. Since he had info on how much the work would cost me, so instead he made me waited for another hour. After he came back giving us the price quote, we agreed to it and let him take my car back in. About 15-20 minutes later while we waiting for a ride home, the advisor came back out apologizing the initial diagnosis was incorrect, we actually only need some works done with the fuel injector. We agreed to work and the price, then be on our way. At around 11 AM, he called saying the work is done. I arrived there and PAID THE BILL at 11:50 AM, and was prompted by the cashier the car is in the wash and should be out in any minutes. She told us to wait in the lobby, when the car is out she'll call us. Shockingly, 2 hours later, I was still sitting in the lobby while my car was no where to be found. She began calling all workers to look for it. The first one that spoke through the walkie talkie insisted he already BROUGHT THE CAR TO THE FRONT, and he already HANDED THE KEY TO HER. The second worker walked around the front and couldn't find any Silver Sentra parked in the front. Finally, she got one of the managers to look for it. As I looked through the windows, I saw him drove my car from the back lot straight to the front. After he pulled it in, he handed the key and ran to the back with NO APOLOGIES WHATSOEVER, I was standing there at the cashier counter the entire time. Decided to give them a chance to explain/rectify it, but that went no where. The only email response I got from the manager himself was only 2 sentences long. I don't see any sincerity in that. I have no plan accepting any reconciliation with this dealership service department any longer, we're through. There are plenty other auto shop around town would be more than glad having my business and money in the future. More

Prompt Attention, Detailed Service I dropped in for a 3000 mile oil change on an Altima - the bill was about $25 - and found the service to be very considerate and efficient. I had o I dropped in for a 3000 mile oil change on an Altima - the bill was about $25 - and found the service to be very considerate and efficient. I had other things to do that morning, so I left the dealership for a few hours, but I received an email about an hour after I left that their work on my car had been finished, and that I could pick it up whenever convenient. When I came back a few hours later, they had done an interior clean and quick inspection. I received a few recommendations for approaching service issues ranked by current state of the vehicle with their cost estimate to handle it, and was encouraged to look around for better deals. I am very satisfied that the treatment I received was courteous and honest, and that the cost was fair. More

Best Car Dealer In Dallas Everything about this dealership is fantastic. I have been at other dealerships and felt they did not care about me or my car. Courtesy Nissan treats Everything about this dealership is fantastic. I have been at other dealerships and felt they did not care about me or my car. Courtesy Nissan treats you like family and prices the work very good. I would recommend this dealership to all my friends and family. Ask for Stephen or Roger both will treat you very good. More

Terrible experience! I took a brand new Altima to get rid of the noise it was making. There was a factory defect. They damaged the electric system. Now the engine won't I took a brand new Altima to get rid of the noise it was making. There was a factory defect. They damaged the electric system. Now the engine won't start! More

You only had to listen & ask the right question My husband and I decided to get a third key to our Nissan Leaf for our 17 year old daughter. We purchased the key and took it in to be programmed whi My husband and I decided to get a third key to our Nissan Leaf for our 17 year old daughter. We purchased the key and took it in to be programmed which costs around $150ish. I told them we wanted an additional key, not a replacement key. Instead of programming the new key to match the old key, they reprogrammed both keys, therefore, my husband's key that I didn't bring is now rendered useless. I started with 2 working keys and ended with 2 working keys instead of the 3 that I needed, and lost 3 hours of my life that I'll never get back. If they had asked me if I had all the keys with me, I would have said no and gone to my husbands office nearby and returned with the 3rd key. The scheduler could also have told me to bring all keys.. When I complained, they offered to redo it with a loan car that was never followed thru with or provided, yet I had to return there for the free redo. A few months later, I came back for the car's 3 year checkup and told the service technician that I was experiencing battery loss. They didn't seem to check the battery, nor provide me with the EV battery usage report required by Nissan. I made an appointment with another dealer to get the battery rechecked. They have an even worse rating than Courtesy. I love my Nissan Leaf and wish there was someone around here who knew how to service it properly. Hopefully there will be more affordable EV competition in the future... More

Good experience The service was overall awesome. The one who attended me was nice and friendly. Also, they took care of my car faster than I thought. I would recommen The service was overall awesome. The one who attended me was nice and friendly. Also, they took care of my car faster than I thought. I would recommend for others to come here as well. More