Courtesy Nissan - Service Center
Richardson, TX
187 Reviews of Courtesy Nissan - Service Center
Great Service The service department is well run. My service advisor, Rodger Davis, and past advisor, Chris Watson, are very knowledgeable and communicate well. I a The service department is well run. My service advisor, Rodger Davis, and past advisor, Chris Watson, are very knowledgeable and communicate well. I appreciate the service I gather at Courtesy Nissan. More
Treated me terribly Horrible experience from start to finish! My car has the airbags involved in the recall, I went to the courtesy nissan website to see what to do next Horrible experience from start to finish! My car has the airbags involved in the recall, I went to the courtesy nissan website to see what to do next and their chat bubble popped up with an associate asking if they could help. When I gave them the information they said I would be contacted by an associate, but 3 days later I had no response and called to find out that they just wanted me to bring the car in and they would take care of it there. When I get there they immediately treat me like an inconvenience and tell me I can not leave my car with them and push a rental car agreement with a no pets clause, which I say will not work since I have a dog who needs monthly vet visits. An hour later they offer no solution and say I will have to deal with nissan directly. Terrible customer service and I will never go there again for any reason. More
Customer service and repairs The service advisor was helpful and fully explained and suggested what I needed to do. I visit the dealership for routine oil change, tire rotation, r The service advisor was helpful and fully explained and suggested what I needed to do. I visit the dealership for routine oil change, tire rotation, radiator flush and battery change. More
Friendly staff , great service! Every time I walk into Courtesy Nissan the staff greets me and makes eye contact with me never ignores me. The staff is very friendly and helpful to y Every time I walk into Courtesy Nissan the staff greets me and makes eye contact with me never ignores me. The staff is very friendly and helpful to your needs. More
Service department is very unprofessional and Rude The service manager Chris Watson should Not be in the service industry he is not professional and does not want to speak with customers very rude and The service manager Chris Watson should Not be in the service industry he is not professional and does not want to speak with customers very rude and is not truthful More
Tire repair My service rep went above and beyond to get my tires repaired without additional cost. Great experience and same day service. I was very satisfied. My service rep went above and beyond to get my tires repaired without additional cost. Great experience and same day service. I was very satisfied. More
Oil change Always great service at Courtesy Nissan and Tito. Isn't pushy just gives solid advice. Calls when he says he will. Service is quick and right. Always great service at Courtesy Nissan and Tito. Isn't pushy just gives solid advice. Calls when he says he will. Service is quick and right. More
Great Martin Burgos was my adviser. He explained everything to me including varying price solutions to new tires. I found that helpful. The center was comfo Martin Burgos was my adviser. He explained everything to me including varying price solutions to new tires. I found that helpful. The center was comfortable and clean. More
Personal touch I really enjoy this dealership. I have done all my servicing here and they have been great. Even when something has happened wrong they are quit to ex I really enjoy this dealership. I have done all my servicing here and they have been great. Even when something has happened wrong they are quit to explain and resolve to the best of there ability. I appreciate them and their personal touch. My car is older but because of there car it has been great. Robert, Tito and the gentleman that helped me today we're great. IT is one thing to get your car serviced but another thing to feel like they car about you and your day as well. These guys really add the "courtesy" to courtesy Nissan! More
Best Service Ever The service advisor Robert Temple is the best service advisor I have had. He is very attentive and takes his job very important. When there are things The service advisor Robert Temple is the best service advisor I have had. He is very attentive and takes his job very important. When there are things going on with my car that I've never heard, he takes the time out and explains it to you in lamest terms. He is the only one there I select as my service advisor when I book an appointment online. I've been taking my car to Courtesy since 2006 and I have no complaints More