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Courtesy Nissan - Service Center

Richardson, TX

4.5
312 Reviews

312 Reviews of Courtesy Nissan - Service Center

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December 02, 2024

Really great service and very happy with the time it took to finish in a fast pace. More

by marieghadban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 03, 2024 -

Courtesy Nissan responded

Marieghadban, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!

December 02, 2024

Joseph was very professional and knowledgeable. It was a sincere pleasure working with him.. You are very fortunate to have an employee like Joseph. They should be a lot like him. Thank you. More

by megrog618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Courtesy Nissan responded

Megrog618, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 29, 2024

Great experience. No issues excellent staff and waiting area. Will be coming back again. Thank you... More

by jeff_cedar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derick Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Courtesy Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 28, 2024

Been coming here for well over a decade, and in the past their service has been better than the others. This last visit has me second guessing returning, though. They now charge a 3% fee for credit card u More

by eric.small
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelton Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Courtesy Nissan responded

Eric.small, we truly appreciate your honest feedback. Eric.small, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 231-2600 when you have a chance. Thank you, and we look forward to hearing from you.

November 28, 2024

Trustworthy and honest about concerns for my car maintenance. Highly recommend. Very prompt and good communication. More

by danice.wolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Courtesy Nissan responded

Danice.wolfe, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!

November 27, 2024

The service at Courtesy Nissan Richardson was exceptional. The staff was quick, friendly, and kept me informed every step of the way with updates about my vehicle. I really appreciated their syst More

by René
Recommend Dealer
Yes
Employees Worked With
Shelton Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Courtesy Nissan responded

René, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!

November 27, 2024

Good job but weren’t prompt in helping when I first pulled into the garage. And felt the service went extremely faster than in the past as I was told the mechanics leave at 5pm. I brought my car in a More

by vmundrake1331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Courtesy Nissan responded

Vmundrake1331, we really appreciate your feedback! We always strive to provide top quality service to every guest, from start to finish. Please reach out to us at (972)-792-5657 so we may address a few of your concerns. Thank you! we hope to hear from you soon!

November 27, 2024

As usual, I experienced topnotch service at Courtesy Nissan. I scheduled an appointment for routine maintenance. The service representative who worked with me kept me informed of progress. The multipoin More

by captainguyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Barajas
Dec 01, 2024 -

Courtesy Nissan responded

Captainguyb, we are so pleased you enjoyed your visit to Courtesy Nissan! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2024

Fast service and professional assistance all the time, letting me know all the steps they were doing with my car. More

by lula2685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Courtesy Nissan responded

Lula2685, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

November 25, 2024

I'm completely not unimpressed. Will not go back for purchase or service if I can avoid it. Sale - finance person added a warranty I didn't want or request and when I went to More

by sdorazio719
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teresia Mabry
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Courtesy Nissan responded

Sdorazio719, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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