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Courtesy Nissan - Service Center
Richardson, TX
565 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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565 Reviews of Courtesy Nissan - Service Center
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May 14, 2025
Courtesy Nissan has always taken care of my maintenance needs with exceptional service. Scott was prompt, courteous, and listened to my concerns about my vehicle maintenance. Very grateful. needs with exceptional service. Scott was prompt, courteous, and listened to my concerns about my vehicle maintenance. Very grateful. More
by CaffeinatedBeast
Verified Customer
May 13, 2025
Good experience overall with the Scott and the dealership service. Explains all queries with patience. service. Explains all queries with patience. More
by hazrap
Employees Worked With
May 12, 2025
Everything was good . Except for the shuttle driver. He was non compliant. I said thank you going and coming and received zero response. Except for the shuttle driver. He was non compliant. I said thank you going and coming and received zero response. More
by Rodneybarber76
Employees Worked With
N/A
May 12, 2025
My rep Scott was kind and courteous. This was my best experience since I have been bringing my car for service since 2020. I felt seen and heard. This was my best experience since I have been bringing my car for service since 2020. I felt seen and heard. More
by ajlallen16@gmail.com
Employees Worked With
May 12, 2025
Had an appointment for transmission fluid change, arrived with my daughter (her juke) to meet a very rude service advisor. After asking “while they are changing the fluid, could they check to make sure the t with my daughter (her juke) to meet a very rude service advisor. After asking “while they are changing the fluid, could they check to make sure the transmission isn’t leaking” as I had seen some oil under the car. He then insisted that I needed to pay $190 to check that before they would even change the fluid. Turned out to be a leaking cv boot that I was quoted over a thousand to repair ( I did the repair in an hour at home for $200. I understand they work on commission and now realize it is at my expense, but that’s just bad business. I will post your terrible behavior and warn everybody I can about your practices. I left spending $460 to have fluid changed! More
by jotte72
Employees Worked With
May 12, 2025
Michael Johnson is the best in the service department. He always goes above and beyond his duties in making sure my car is in tip top shape. He always goes above and beyond his duties in making sure my car is in tip top shape. More
by MEDISCRIPT03
Employees Worked With
May 10, 2025
The team at courtesy worked hard to get my repair done before I had to drive 2200 miles to Oregon. before I had to drive 2200 miles to Oregon. More
by paulfanfootball
May 09, 2025
I have been a customer for over 4 years and have never had a negative experience. had a negative experience. More
by gregbcogdell
Employees Worked With
May 09, 2025
Great service and good price. Service advisor or honest and not pushy unnecessarily.waiting area was really good as well Service advisor or honest and not pushy unnecessarily.waiting area was really good as well More
by Golfer2012
Employees Worked With
May 07, 2025
I’m writing this review to express my complete frustration with the way the Wholesale Parts Department handles warranty claims. Unlike every other dealership I’ve dealt with, Courtesy Nissan refus frustration with the way the Wholesale Parts Department handles warranty claims. Unlike every other dealership I’ve dealt with, Courtesy Nissan refuses to honor direct warranties on basic replacement parts like starters, alternators, and other standard components. Instead, they force you to go through their service center—where you’re required to pay diagnostic and labor costs out of pocket just to replace a failed part that should be covered under warranty. This policy is completely unreasonable. I understand referring major components like engines or transmissions to their service department, but charging wholesale customers to replace basic parts under warranty is unacceptable. It feels like a deliberate strategy to push people into their service department for profit, rather than standing behind the parts they sell. I’ve worked with MANY parts departments over the years, and I’ve NEVER encountered this kind of policy. It’s disappointing and honestly a deal-breaker for future business. If you’re considering buying wholesale parts here, be warned: you’re on your own if something goes wrong. More
by SherB
