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Clay Cooley Nissan of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.5
1,180 Reviews
Welcome to Clay Cooley Nissan Richardson Thank You for us The team at Clay Cooley Nissan Richardson would like to welcome you to our dealership in Richardson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Nissan vehicles, or get a great deal on a reliable pre-owned model. When you’re looking for quality auto maintenance and repairs near Richardson, you can always count on the professional technicians in our Nissan service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Richardson count on the high-quality vehicles and services found at Clay Cooley Nissan Richardson, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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1777 N Central Expy

Richardson, TX

75080

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Showing 1,180 reviews

January 24, 2026

Shauna Harris Was very knowledgeable and helpful to me when I brought my car in.. It’s always a pleasure when seeing her. She is always caring and supportive with all my needs. More

by kennethhordge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 20, 2026

Bob is always so helpful. He makes the experience of car service very easy and informative. More

by jwilhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for the kind feedback. We’re glad to hear that Bob was helpful and made your service experience easy and informative. We appreciate you taking the time to share your experience with us and we're looking forward to your next visit!

January 20, 2026

Don’t know how service inspector says wipers good when car came in dirty and you can see windshield needs wipers More

by jerryo1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for bringing this to our attention. We understand your concern and appreciate you sharing this feedback. We will review this internally with our service team to ensure inspection findings are accurate and clearly communicated. Your comments are valuable to us and help us improve our service process.

January 19, 2026

My Service Advisor Shauna is a true rarity! She is amazing at her job! She is professional yet personable. She eagerly shares her knowledge and expertise and does it in a very understandable an More

by BISHOPSWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for sharing your experience. We’re glad to hear that Shauna provided professional and personable service and took the time to clearly explain everything. We also appreciate your comments about our waiting area and amenities. Thank you for choosing us for your service needs, we look forward to continuing to provide you with a positive experience.

January 19, 2026

Did "NOT" Wash Vehicle! Took over 2 hours to get oil changed, and still no car wash! More

by shanacollins62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how frustrating that must have been. We appreciate your feedback and will share it with our service team for review. Please call me if there is anything else I can do at 972-792-5657

January 19, 2026

Great service department! The service advisors are always very knowledgeable and friendly. Robert kept me up-to-date throughout my latest appointment. Very low stress experie More

by klmmisc
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for the positive feedback. We’re glad to hear you had a low-stress experience and that our service team was knowledgeable and friendly. We appreciate you recognizing Robert for keeping you informed throughout your appointment and thank you for choosing our service department.

January 19, 2026

I will never buy a car there again your after sale customer service is pitiful. Besides that I had a locked in price on a car online when I got there, they did not honor it. The car I did wind up by w More

by Scott Byars
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jolby Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2026 -

Clay Cooley Nissan of Richardson responded

Scott, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration regarding the pricing, vehicle features, and overall purchase process. This is not the experience we aim to provide. We would appreciate the opportunity to speak with you directly to better understand the situation and work toward a resolution. We will be reaching out to you to discuss this further. Thank you for bringing this to our attention.

Jan 21, 2026 -

Scott Byars responded

You want me to come back so y’all can probably try to screw me out of more money no that’s not gonna happen. I’m finished dealing with you people. I will never deal with you again. I’m actually thinking about bringing the car back and just leaving it with you and taking the hit on my credit. I had an almost 800 credit score when I came in there and you guys did not honor the locked in deal because you said my credit wasn’t good enough how good does your credit have to be to honor the locked in deal that I locked in online? I am so disgusted with you people that I paid $3200 for oil changes and maintenance on my car but I will not be bringing it up there. I would just go to my regular place where I get my oil changed. I can get it done for half price, but I’m still gonna have to pay you people for the warranty just y’all screwed me on.

Jan 21, 2026 -

Scott Byars responded

I have waited three or four days for Brandon to call me back when I actually bought the car. He never called me back after I went up there and talked to one of the finance people about the warranty. I had some questions to ask him about the warranty I requested three times even left a voicemail for him to call me back. He never called me back. I still do not know what my warranty consist of. It seems to me that after I signed the papers to buy the car I was just forgotten about. No one has called me back Brandon or Marcel has not called me back even though I requested multiple times for them too.

January 17, 2026

The oil change on that day was done in a timely manner; the service team provided excellent communication. More

by faquino0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for your feedback. We’re glad to hear the oil change was completed in a timely manner and that our service team communicated clearly throughout your visit. We appreciate you choosing us for your service needs.

January 17, 2026

I don’t have any problem I just do services there never had any other see if there More

by adribona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for your feedback. We’re glad to hear that you’ve consistently had a good experience and have had no issues during your service visits. We appreciate your continued trust in our service department.

January 17, 2026

Helpful and knowledgeable. And they managed to get my car payments down from the original price. More

by rblashka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Adams
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Jan 20, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for your feedback. We’re glad to hear our team was helpful and knowledgeable, and that we were able to help find payment options that worked better for you. We appreciate you choosing us.

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