Courtesy Nissan

I wanted to first off talk about what bought me to the dealership. They had advertised Nissan Altima's at 15,795 on cars.com I sent a email to them and someone called me Vicki Beard. I asked if they sti dealership. They had advertised Nissan Altima's at 15,795 on cars.com I sent a email to them and someone called me Vicki Beard. I asked if they still had the Altima's advertised, she said yes we have over 40 at that price. I was shocked but said ok I will come out sometimes this week. I visited them on a Saturday and 1st thing was they didn't have the Altimas out there at the price listed she said they were all sold. I said that's what I asked you, she said that they had others so I was discouraged from that point on. I could have stayed 30 miles closers to my house at Clay Cooley's for those prices. But I tried looking around. I looked at the Altima new, used and Xterra. When looking on the used car lot side my son and I saw a white Nissan Maxima which we thought was nice. I asked about it and we then test drove it. Now I did like it, but I told her that I hadn't done my research on Maxima's since I had only been looking at the Altima's and Rogue and Xterra's. So we haggle back in forth on my trade which was a 2006 Dodge Ram 1500 SLT Big Horn edition. We came to some type of an agreement and I told her to draw me up an Buyers Order for my Credit Union, she said no we can let you go home in the car with the Credit Union financing and I said you sure because I really just want a buyers order because I haven't done much research on this car to see if I am getting the best possible price. She insisted in I was ready to go and so were my boys. I had been there from 12 noon to 6 pm that night. So I drove home in the car left my truck without removing any of my personal items from it yet, therefore the sale wasn't final so I thought. I went home immediately and went to cars.com again and type in the price I wanted to go under and I found a vehicle about 2 blocks down from them with 10,000 miles less and 2000 dollars less then there's was. I emailed her on Monday and told her that I thanked her for her Patience Vicki Beard but decided to go with a car with less miles and better prices and it immediately turned sour. She went ahead and tried belittling me which didn't work and then said when would I have there car back. I replied when I get off of work like originally plan had I been buying the car. I work in Fort Worth so I left there around 4:15 and got to the dealership around 5:45. I saw Vicki with a customer so I got her attention with a wave and she waved back and I stood up to just wait on her. After a while she came over and asked for there keys and I gave it to her and she went back to sit down with her customer. Then I told her I have my things in the car that I have to take from your car to put in mines. She said it's unlocked. So because it was Christmas and at my job it was gift exchange day I had lots of presents to walk with and bring inside the dealership with. I stood at the front desk from a while then I asked her where is my car again because I had asked her early to no avail. She then walked away without acknowleding that she heard me and came back with the key and my metal license plates in her hand. I said what am I supposed to do with this, whose going to go get my car, she said you can go get it. I said where is it located, she said in the back through the gate. And I then said oh now I can go behind the gate and she said yes. So I said well who will be putting my license plate back on and she said you didn't bring a screw driver with you? I said huh I've never seen anything like this in my life, I've bought many cars and never have they taken the plates off and given them to me in my hand. I was furious at this point so I asked the front desk lady may I speak to the Manager and she said that they're both busy. One was Mr. Aguilar and Lisa Carr. Lisa who so graciously came out on the day of looking at cars was a perfect meet and greet Manager but that night couldn't come out to get me my car or ask what they could do to keep me in that car. Aguilar came out to ask if anyone was helping me and I told him that I had b een waiting on someone to get my car and bring it around he then walked away so I asked are you getting anyone he then said he would tell someone really low in muffle speaking. So I got more and more frustrated being in the dealership for now over 45 minutes staying up without anyone's help. And I saw Vicki Beard walk back in forth without any stare in my direction. I then called my son-in-law who is a Dallas Police and ask can I call the police on these people for not returning my car and he said yes. I then spoke loudly and said I'm going to call the police if I don't get my car. Then some little guy came out and got my keys and went back in the offices for yet another 10 minutes or so and went to get the Truck and then I ask was he going to put the plates on it and he did. More

From the time I called the dealership on the phone they gave me good customer service. Not one time did I feel pressured to buy a car. My situation was a tough one to deal with due to owing more than what gave me good customer service. Not one time did I feel pressured to buy a car. My situation was a tough one to deal with due to owing more than what the car was worth and with no money to put down. I explained to Howard Griffin my situation and initially he said we were just too far apart and I was ready to go. Then they told me just wait a few minutes. It was more than a few minutes but I did not mind because they kept me updated on what they were trying to do. I don't know how many people helped out on my purchased but when it was all over I left with a car I could afford and did not feel like I just got taken advantage of by the salesman. Now to help my case I had done some homework before I went to the dealership and had my own financing. So I knew going in not to expect must help from them, because of the four previous Nissan dealers who tried to put me into something I could not afford or to do some crazy financing that would have surely hurt me in the long run. It is good to know there are still car dealerships left who actually listens to the customer. I will recommend Courtesy Nissan to my friends and family in the future. More

If I could give less than 1 star I would. I purchased my vehicle from Courtesy late December. Within a couple weeks I noticed the dealer installed tinting on the passenger side window was starting to peel a vehicle from Courtesy late December. Within a couple weeks I noticed the dealer installed tinting on the passenger side window was starting to peel and roll up in the corner. I took it back to see what they could do to fix/replace it. They said they could redo the window without an issue. Fantastic! Or so I thought. After replacing the tint, I noticed that there were bubbles in the window and asked about it. The response I got was “the cold weather is causing the tint to set slower than usual, in the heat that stuff goes away much quicker. Give it some time and it’ll go away.” I gave it time (2 months) and the bubbles remained. I told them I’d bring it back during the summer when its warmer. That would eliminate any excuses in my opinion. Summer has hit and I brought it in to get fixed. Prior to bringing it in, I felt the need to check all the other windows to see if they needed repair. Low and behold, all but the driver side window had bubbles. I mention this to the dealer (Charles Wilson) and he says they can go ahead and redo all the windows. We speak to the service manager and get things set up. I bring my car in a few days later to get it repaired and when I come back to pick it up, I noticed that they only fixed one window- the driver side window- the one that didn’t need to be fixed. All the other windows still have bubbles. Confused? So am I. I speak to one of the managers/dealers in Courtesy and all I get is “Well, you can bring it in again and we’ll fix it.” How many times do I have to bring in a car to get one thing fixed? It makes me wonder what happens with more complicated repairs, do customers have to bring in their cars 15 times to get a transmission replaced? I refuse to bring it back only to be subjected to additional disappointment and wasted time. I will eat the costs of the tinting I paid for when I bought the car and go take it somewhere reputable so I can get it done right. In addition, upon driving home highly disappointed, I hear a slight rattle coming out of the driver side door that was not there when I dropped the car off. Like all squeaks and rattles, it will probably only get worse as time progresses. Suffice it to say, I am highly disappointed in Courtesy Nissan of Richardson and will never be serviced there again. More

I found a Nissan Pathfinder listed on the Courtesy Nissan website and sent an inquiry with my price limit. Julius Farr responded to my intial email and several subsequent ones. He made himself available to website and sent an inquiry with my price limit. Julius Farr responded to my intial email and several subsequent ones. He made himself available to me that same afternoon for a test drive. Julius greeted me with a smile and walked me out to the car. He gave me a complete and thorough walkthrough of the vehicle and guided me through the test drive. As I was financed through my credit union, he brought me 2 different sales orders, one with a price that included a wraparound warranty and one without. I did not think I had the budget for the warranty which I knew I needed with a 2006 model and left the dealership. Julius was very kind to me and wished me well. Several days later I called to see if the car was still available. It was and I went to see it with my husband. The dealership was extremely busy, which I expected on a Saturday, but there was always someone willing to help us. We had our 7 month old twins in tow and Julius did everything he could to get us out as quickly as possible. He helped us install our carseats, programmed a second remote, as the car did not have one for some reason, and helped my husband clean out our trade in. It was puring down rain as we left and Julius pulled our new car under a tarp and walked us out with an umbrella so our babies would not get wet. Everyone we met at this dealerhsip was wonderful, it is a clean facility and it is clear they are concerned with customer service. I am thrilled with my new car and am grateful to Julius and Courtesy Nissan! More

I purchased my first vehicle on the internet. I received quotes from several Nissan dealerships and Courtesy was the lowest. They had the best price on their website. While other dealers wanted to charge ex quotes from several Nissan dealerships and Courtesy was the lowest. They had the best price on their website. While other dealers wanted to charge extra for window tint and other options, Courtesy put it in the deal at no additional charge. Julius Farr was great. I had filled out my application on their website and all of the paperwork was done when I arrived. Fast and easy ...saved me money. Great people. More

I purchased a previously owned sedan 2007 Altima in beautiful condition. Within 5 days the vehicle would not start due to an electrical malfunction previously unknown. Although they were not obligated beautiful condition. Within 5 days the vehicle would not start due to an electrical malfunction previously unknown. Although they were not obligated to do so, I was "picked up", given a "loaner" while they looked for the unusual electrical malfunction which was repaired, all at no expense to me. Their courtesy, "going the exta mile" and making every effort to see that I was not inconvenienced was very impressive to me. John McFaddin and Doug Davis were wonderful. The dealership is Courtsey Nissan in Richardsaon, Texas. G. Tom Boyett, MD More

I was very disappointed in the service I received from this salesperson. I contacted them through an internet site so I could get a no haggle price. They gave me some pricing which seemed pretty good bu this salesperson. I contacted them through an internet site so I could get a no haggle price. They gave me some pricing which seemed pretty good but I decided to go with another company that I have prior experience with. I told the salesperson I was going with another company and he lectured me on how I made a poor financial decision and then hung up on me. This was very unprofessional and I would never recommend this dealer to anyone. More