Courtesy Nissan

On October 21, 2013, I brought my 2007 Infiniti M35 in for an oil change. Although I live in uptown Dallas, I drove my car several miles to Courtesy Nissan because I believe in having my vehicle serviced for an oil change. Although I live in uptown Dallas, I drove my car several miles to Courtesy Nissan because I believe in having my vehicle serviced by an Nissan dealership rather than an independent auto shop. When I began driving, years ago, I chose Nissan/Infiniti as my preferred car manufacturer and I have remained loyal to that particular brand to this day, disregarding the inconvenience and expense of travelling twenty or thirty miles to a familiar Nissan dealership. Following the oil change on the 21st, I noticed a lag in acceleration on my way home. Not one to worry needlessly, I parked the vehicle in my garage until I left for work the next morning. When I returned home from work, I noticed a large amount of fluid on the garage floor. Inspecting the undercarriage, I discovered the vehicle was hemorrhaging oil. I knew it was too late to call the service department immediately, so I spent a rather sleepless night waiting for the dealership to open. When I called at 8:00 am on 10/23/2013, I explained to the service department that every drop of the oil in my engine had been completely drained. I am more than familiar with the mechanics of a car’s engine, and I had already discovered the oil leak was due to an improperly secured oil drain plug. (I have pictures of the condition in which my car was returned to me.) The service representative I spoke with, Carey Lindsey, suggested I drive the vehicle to the dealership. I refused, pointing out that the damage done by his service department was potentially irreparable and I needed the car towed. A tow was issued rather quickly and I would say the driver left my residence around 9:30 that same morning. Around 11, Carey left a voicemail for me stating that he pulled it in and discovered “there was oil on the dipstick.” Oil was pretty much on everything, it leaked everywhere. But he failed to clarify if the dipstick was hitting oil inside the engine. It was not. I checked that first, anyone would. Then, stuttering through the rest of his message, he said it could “possibly be a gasket or the oil filter,” when he and I both know it was nothing more than negligent replacement of the drain plug. Although he promised to give me an update, I took no comfort in his assessment or his unfounded and untested prediction that no damage had been done to the engine. Several hours later, with no update from Carey or Nissan at all, my anxiety began to rise and I finally called the service department. Carey nonchalantly stated that my car was ready, as though I should have known the entire time that it could be picked up whenever I felt inclined. He made no attempt to explain or apologize for having failed to follow through with his promise to update me as soon as he had reached an absolution for the issue, and, underscoring his lack of professionalism, he never once expressed concern for how I might get to the dealership. Shockingly, after I got to the dealership, no one offered a breakdown of the services that were done to ensure the vehicle’s engine was performing at an optimal level. To his credit, Carey apologized for the inconvenience, stating that nothing was wrong with the vehicle, but he failed to document exactly how he concluded the vehicle was in excellent working condition. Knowing that I keep my car immaculate inside and out, Carey made sure to point out that the undercarriage and engine were thoroughly cleaned. The cleaning was also listed on the invoice given to me at the time of pickup. When I returned home, I noticed oil still dripping from the engine. I took it to another shop and after putting it on the lift, I was disgusted to see that the undercarriage was saturated with oil. I was very disappointed to see that the engine splash cover was cut to expose the oil pan. Instead of taking the time and care to remove the cover properly, the service department took it upon themselves to damage my car in order to fix the sloppy and unacceptable error they made in the first place. The only response I have received a text message from Carey when I requested to speak with a manager only stating the following: “Mr. Patel I was called into the office today about the oil issue. I apologize that we did not clean under carriage very well. If you could bring it back I will get it cleaned up for you. And by the way I offered to give you supplies up clean your garage are reimburse you but you stated in your letter that we never offered pay you sorry for the franker. I accidently sent it with out correcting my grammer,” First, of all I have never sent you or dealership a letter. Second, I could careless about the oil in my garage. Third, I would not bring my car to your dealership due to your lack of concern of personal property and not taking responsibility of your action. Let me come to your dealership empty your personal car’s oil drive it 30 miles and give it back to you and let’s see how you feel. Mind you I paid for this service is not settling with me at all. After calling back to have the situation rectified, I was told a supervisor by the name of Daniel McClure would call me back that same day. Four days later, I have heard nothing from McClure or anyone with Courtesy Nissan. This facility does not deserve to bear the Nissan brand. After the fact, I have looked up reviews on Goggle, Yahoo, Dealer Rater and other review site seems to be an ongoing issue at this location and with this letter I hope others will understand my frustration and avoid using them for anything. I have everything documented as will as pictures showing the oil all over the engine knowing just a matter of time before I am left with a damaged engine. I realize why no one has put a rating here they just do not have anything to this pathetic auto service center More

Everything is OK. Bryan is the nicest guy in the world Everything is OK. Bryan is the nicest guy in the world and so Carlos!. They are very kind helping me out and provide me donuts. Everything is OK. Bryan is the nicest guy in the world and so Carlos!. They are very kind helping me out and provide me donuts. More

Two years ago I paid extra for life time brake pads at Courtesy Nissan service department. My brake pads were low so I took the Pathfinder back to Courtesy for new pads. After first being told it would be Courtesy Nissan service department. My brake pads were low so I took the Pathfinder back to Courtesy for new pads. After first being told it would be handled under warranty, I was then told it would cost a fortune and that I needed pads, rotors, etc. I was also told I didn't have life time pads, I had after market pads. I produced the ticket from two years before showing I had paid extra for life time pads and if I didn't actually have life time pads it was Courtesy's fault. After complaining to the General Manager he told the acting service manager to replace the pads. Of course they charged Labor. Life time pads guarantee doesn't cover Labor. I asked for the rotors to be turned (cut down smooth) and the Acting Service Manager refused explaining that they don't like to turn the rotors because of the mileage on my car. So I got new pads on rotors that were not turned. I had to take the car to another repair shop the next day to get the rotors turned. I had a horrible experience with these guys. They called me the next day wanting to sell me a new car. Can you believe that? I bought a new Altima for my daughter two days later at Don Davis Nissan in Arlington. Don Davis is very good. I won't be going back to Courtesy Nissan. More

This review is regarding the service department. There are two very major issue that made me determined never to go back. Issue number one: I had my Ipod stolen from my center console while my vehicl are two very major issue that made me determined never to go back. Issue number one: I had my Ipod stolen from my center console while my vehicle was there for service. The dealership did a very poor investigation. No one is caught. It is as if like they don't care. They offer to pay me for it but do not pay the full amount promised. I call their service manager again and leave a message. No response. Issue number two: Tremendous amount of wait time everytime I have been there to the point of frustration, and I am a very patient individual by default. Just remember if you happen to go there, there is a thief there at large. Make sure you have no valuable in the vehicle. More

Beware. I recently went to get the cruise control on my 2007 Nissan Frontier, which I new purchased at this dealership, fixed. They seemed to be counter to everything you go to the dealership for. They di 2007 Nissan Frontier, which I new purchased at this dealership, fixed. They seemed to be counter to everything you go to the dealership for. They did not diagnose the problem correctly the first, second or third time they checked the system. I took the vehicle in three times and each time I was told they ordered the wrong part. At one point they told me the original $400.00 repair cost was now $800.00 because they replaced one part but that this repair actually entailed two parts to fix. Yeah, right. The price was changed 3 times from the original quote. The third time I had to leave the vehicle over night while they order the correct part. They did provide a loaner car for the overnight repair. I only got the repair done after contacting Nissan and placing a complaint about the practices at this dealership. The only person at the service department that knew anything about the repair process was Bob Shilli. This dealership has certainly changed for the worst in the last seven years. More

I took advantage of the oil change and tire rotation coupon they sent to my email. They even washed and vacumed my car at no charge. Nice people, quality work and great price. coupon they sent to my email. They even washed and vacumed my car at no charge. Nice people, quality work and great price. More