Courtesy Nissan

I mistakenly thought the battery was not charging. Brought car in to Courtesy Nissan because if parts needed replacing I wanted genuine Nissan parts to be installed. Courtesy Nissan INCORRECTLY diag Brought car in to Courtesy Nissan because if parts needed replacing I wanted genuine Nissan parts to be installed. Courtesy Nissan INCORRECTLY diagnosed the alternator as not providing any current to charge the battery. I did not understand how the car charged the battery. Further investigation on the Internet provided more information to me. Courtesy Nissan replaced the alternator for a cost of about $1500.00. Alternator was NOT at fault, but Courtesy Nissan replaced the alternator anyway. I now understand how the car charges the battery. Courtesy Nissan replaced a perfectly good alternator. I think their diagnosis was to see how much they can charge the customer by providing unnecessary repairs. I am very disappointed by their service. More

Joseph Adams was my service advisor and was such a pleasure to work with, I was so not wanting to go back to Courtesy for car service due to past customer service that was not up to par. Joseph made i pleasure to work with, I was so not wanting to go back to Courtesy for car service due to past customer service that was not up to par. Joseph made it totally different and worth the trip even though the news about my car was bad, I left totally blessed. More

Always helpful. Willing to discuss work that needs to be performed and adjust as needed. Willing to discuss work that needs to be performed and adjust as needed. More

Scott provided great customer service. He knew that it would be a long wait and kept me updated as best as possible. Unfortunately, I don’t believe that the scheduling is done efficiently He knew that it would be a long wait and kept me updated as best as possible. Unfortunately, I don’t believe that the scheduling is done efficiently to where the wait times are shorter, but otherwise it was a good experience. More

I worked with Scott and he was very prompt and honest about the required services. about the required services. More

simple oil change and car wash. The dealer called me to remind me the service was due, but I still had another 1k miles to go. But since I had a $19.99 synthetic oil change offer, I The dealer called me to remind me the service was due, but I still had another 1k miles to go. But since I had a $19.99 synthetic oil change offer, I went ahead and did it. Next year it may be double that. More

Mark was great help with financing our second vehicle with Courtesy. He’s always gone out of his way to make sure everything is to our satisfaction and beyond. He has great posture and smells nice. with Courtesy. He’s always gone out of his way to make sure everything is to our satisfaction and beyond. He has great posture and smells nice. More

Professional. prompt on service.clear communications during and before dervice.Scheduelling was easy and you could leave your car any time one night before and get prompt on service.clear communications during and before dervice.Scheduelling was easy and you could leave your car any time one night before and get it by following day. More

Davis was Amazing! He was very polite and very helpful. Davis provided great information and suggestions and it was a pleasure to work with someone so genuine and hones He was very polite and very helpful. Davis provided great information and suggestions and it was a pleasure to work with someone so genuine and honest. More

Taylor was very helpful. He made the entire process stress free. The entire team was helpful. We left with the car we wanted and are extremely happy with it. He made the entire process stress free. The entire team was helpful. We left with the car we wanted and are extremely happy with it. More