Courtesy Nissan

This dealership is awful. I bought a $44,000 car from them. No second key, told me to go buy one. Windshield needed repair. They never told. Me. $2300. Stay away from these guys!!! them. No second key, told me to go buy one. Windshield needed repair. They never told. Me. $2300. Stay away from these guys!!! More

Bait and Switch DO NOT TRUST THEIR INTERNET SALES!!!!! Internet Sales BAIT AND SWITCH: If you have had an experience with this dealership's internet sales advertising DO NOT TRUST THEIR INTERNET SALES!!!!! Internet Sales BAIT AND SWITCH: If you have had an experience with this dealership's internet sales advertising a vehicle for a very low price and then once you get there - they say it is no longer available for some reason (we never got to see the actual vehicle) - this is a BAIT AND SWITCH tactic. They have an Internet Sales Manager that will contact you (currently her name is SuRin Campbell). This manager cannot be located under the staff of their webpage. I recently had this experience. In my experience, I made an appointment to see the vehicle as soon as the dealership opened. The Internet Sales Manager confirmed again this morning and told me to ask for her or a salesperson named KC. We drive 40 minutes in the rain to the dealership and they say SuRin is not in. The salesman proceeds to try to get me to finance a vehicle. I was very specific with him and the Internet Sales Manager that I had recently relocated and I was in the process of looking for a job. My intentions were to buy a cash car until I was ready to finance. It would be stupid for me finance a car without a job at an incredibly high interest rate and it would be stupid for them to finance me? How would I make these payments???? I had every intention of sticking to my plan and asked to see the vehicle that I was scheduled to test drive. My sister-in-law went on to inform them she has purchased many vehicles via the internet and whenever she scheduled an appointment to see a vehicle, it was up front and ready for her to test drive. The salesman then admits we were the Nine hundreth and Ninety Ninth person to contact him about this vehicle and it should have never posted. They can't sell it because it can't pass inspection. Although, as of yesterday evening, the Internet Sales Manager said it was in excellent condition nothing wrong with it and the ad says "You can have confidence in our Pre-Owned selection because of the inspection process by factory trained technicians." I asked the salesperson when did he discover the vehicle could not pass inspection and what is wrong with it. He said he just found out and he couldn't disclose what was wrong with it. Hmmmm...so what did he tell the other Nine Hundred and Ninety Eight people who inquired about the vehicle? Also, did they all call this morning between the time he called me at 8:43 am (before he knew something was wrong with the car) and the time I arrived at 9:30 am (when he just found out)? Mind you, I pulled the CarFax. The car passed the state inspection May 2019. I asked to speak to a manager, they sent out a guy named "Ron" who claims to be the manager with a bunch of tattoos and what appears to be sideburns drawn on with a Sharpie and colored in. His face had been rained on and his beard was running down his face. He trudges over to us and lays back in his seat like we are all just hanging out. My sister-in-law informed him that this was clearly a Bait and Switch tactic and she was going to report the dealership. He didn't apologize for the inconvenience, but says I shouldn't have a problem with him or the in-store sales person - my issue should be with the Internet Sales Manager (go figure - they should all represent Courtesy Nissan right???). Her response was - if he's the manager, our problem is with him because he would be the one responsible for the sales tactics of his employees. The buck should stop with him. This so called manager basically told her to go ahead and report them and we will do just that. I have saved the pdf of the ad, the VIN Report, CarFax and all of the text communication regarding the vehicle. I am reporting them to Nissan Consumer Affairs, BBB, the Consumer Protection Agency and the Federal Trade Commission. I suggest you do the same for this dealership and any other dealership who participates in Bait and Switch. More

Do not recommend for service First time visit to Nissan Courtesy for a 90k service with a 2015 Nissan Xterra and I can not recommend this location. There are three reasons: 1. First time visit to Nissan Courtesy for a 90k service with a 2015 Nissan Xterra and I can not recommend this location. There are three reasons: 1. They are greedy. During the online appointment via the website they quoted the 90k service with $117.95. At the appointment they try to sell you their "recommended" 90k service for $399.95. This is more then 3x times the estimated amount during the online appointment. 2. They are incapable. On top of the service I ordered the replacement of a broken fog light which is mounted in the fender. This is very hard to get to, therefore I already expected a higher price. The light itself went for $148 and for labor they charged $147. But then they came back and said the connector is damaged and would need to be replaced. Unfortunately the connector can not be bought standalone by Nissan. I had the choice of a complete new wire harness or a 3rd party connector that they can splice in for an addition $260!!!! Give me a break. I am an electrical engineer and I know that connecting two wires does not cost that amount of money. The fog light is a non safety related item and hack fix would have done the job. Fact is I payed close to $300 for a new fog light that still does not work because the mechanics do not know how to connect two wires. 3. They are very slow. At the beginning they quoted 90min to 2h for the service and repair. I took four hours before I got the car back. And there is a reason for it. From the waiting area they have nice big windows so you can watch the mechanics. Actually there were nearly no mechanics. Every bay was filled with a car but there were barely people working on it. The only reason I still gave two stars is because they were capable to do the oil change, tire rotation and a complementary car wash. More

Reared of Holden fees don’t get cheated I got a. Nissan rouge on lease and they kept me dark and added a 400 dollar without my notice and not mentioning about this in my contract When I I got a. Nissan rouge on lease and they kept me dark and added a 400 dollar without my notice and not mentioning about this in my contract When I read the contract in detail and escalated to the manager he says it was an issue with the training but he will not waive the fees that was not told to me This is very unfair way of conducting business to accept the mistake but making the customer pay for their mistake More

Less than Courteous My experience with Courtesy Nissan was the WORST customer service I have ever experienced. Marvin was rude, condescending, and did absolutely nothing My experience with Courtesy Nissan was the WORST customer service I have ever experienced. Marvin was rude, condescending, and did absolutely nothing to help make a car issue easier on me. Nothing about Courtesy Nissan lives up to their name. Before coming in, I scheduled an appointment online, then called to confirm my vehicle could be same-day serviced. As well, my car is still under warranty. When I arrived, I was told that it would be 1-2 business days before my vehicle could even been diagnosed. I was also told that the “courtesy” shuttle could only take me 10 miles. This is the closest dealership to my house, and is 12 miles away, so I was not able to use the shuttle. I was also told that “the business no longer utilizes courtesy loaner vehicles” and that my option was a $35/day rental on my own dime. I was not offered the option to put my name in the line and come back; I was told I had to leave my car. When I asked to speak with a manager, it took a very long time. Finally, Marvin (the lead manager, according to their website) came out. Instead of apologizing for the situation and help me problem solve, he kept telling me that “well that’s not how my industry works” when I would ask a question. Further, he acted as though I was incompetent and uneducated. When I finally told him that I would take my car elsewhere, he began trying to get me to stay with his salesman techniques of “no one else will have availability either” and was holding my door so I couldn’t leave. I will absolutely NEVER take my car back here again, or purchase a vehicle from this dealership. Shortly after, I called a different dealership that was not far (Metro Nissan). They were able to get my car in immediately, had a courtesy vehicle ready for me to use, and we’re kind and considerate as they helped me trouble shoot the issue my car was having and the best course of action moving forward. So clearly, the practice at Courtesy Nissan is a business practice, not an industry practice. More

Used Car Scam: Bait and Switch Sales I made an appointment to see/drive a used car they had advertised both on their website and on truecar.com. I did my research on the vehicle prior to I made an appointment to see/drive a used car they had advertised both on their website and on truecar.com. I did my research on the vehicle prior to my appointment. The carfax showed that the car had already passed inspection and was "offered for sale' 6 days prior to my appointment. When I showed up, the person with whom I scheduled the appointment took my information and then after going to the back, came back and told me I needed to meet with the Used Car Sales Mgr. It was at this time the manager informed me the car didn't pass inspection and could not be sold. He offered to show me a car that cost more than twice than the car I was trying to buy. I explained to him that I came to buy a car outright not to finance one and the car that I had come to see was within my budget. He then said they might sell it at the auction but if they opted to make the necessary repairs, they would end up selling the car for more. I asked him what the repairs were and he wouldn't tell me. He offered me no details whatsoever. The CarFax clearly shows that the vehicle not only passed inspection but is cleared for sale. It is an unethical business practice to list something on your website and then say it's not available for sale. More

A bad experience got turned around I initially had an awful experience but the GM reached out to me and got my issues sorted for me. I wish I could say there were no issues, but they ma I initially had an awful experience but the GM reached out to me and got my issues sorted for me. I wish I could say there were no issues, but they made a good faith effort to correct them so I will give them another chance. More

Great This amazing staff came to our rescue in our time of need and helped us get a safe and reliable car for our daughter after the car she was driving beg This amazing staff came to our rescue in our time of need and helped us get a safe and reliable car for our daughter after the car she was driving began to fall dead while in traffic. We're forever grateful. . More

Awesome Experience I just purchased my 2017 Nissan Versa a month ago and I noticed I started having some issues with it. So I took it in to Courtesy Nissan of Richardson I just purchased my 2017 Nissan Versa a month ago and I noticed I started having some issues with it. So I took it in to Courtesy Nissan of Richardson to have it looked at and I was set up with Ms. Kaelyn Smith. She was very friendly, patient, and super helpful throughout the entire process. Kaelyn made sure everything was done in a timely manner, even when it came to parts that needed to be ordered for my car, I took my car in on Thursday and by Saturday morning the parts that I needed were in and placed on my car. I really appreciate her and all she did for me her excellent customer service is the reason I will keep coming back. Thank you Courtesy Nissan and a big Thank You to Ms. Kaelyn Smith. More

Bad diagnostic My 2011 nissan murano diagnosed a bad maf sensor, light came back on and they said now it's a bad maf sensor and transmission...they admitted they sho My 2011 nissan murano diagnosed a bad maf sensor, light came back on and they said now it's a bad maf sensor and transmission...they admitted they should have looked farther. It was never the maf sensor.,but they still kept my $684...Destination Nissan on central ae in albany.ny...STEELING OFF A HARD WORKING PERSON...i had the $684 PUT UP FOR RENT,,NOW WHAT. With so many bad reviews and dis satsified customers...lets get together and boycott nissan and leave your nissan at the dealers...thinga can happen as a group....warn anyone you can to stay away from nissan til they fix our problems...they will keep selling their problems to people we know... More