Courtesy Nissan

Very low trade value. Have a brand new 2024 Buick Envision Avenir with less than 100 miles on it. They offered 34k for it. When I said that was unacceptable, a sales manag Have a brand new 2024 Buick Envision Avenir with less than 100 miles on it. They offered 34k for it. When I said that was unacceptable, a sales manager came over and tried to explain why. He told me that he had found a brand new red one that was listed for 40k. This cars MSRP is 48.5k. Asked where he found this, and he refused to tell me. I came home and did a search on Buick website and built my exact car. I did an inventory search for it @ 2000 miles and the closest one I found to the dealership had a price of 47.5k. No one had one anywhere near 40k. I even searched used cars and found nothing. Talk about trying to be taken advantage of. Then they asked if I would consider a used car. I don't think the fact that I didn't like the trade amount didn't matter to them just as long as they sold me a car. The used car manager even came over and tried to shake my hand and I refused. I didn't want to talk to anyone else especially someone in used cars. He left kind of pissed. Once I got my key back, I was out the door. I was surprised to see that the dealership was part of the Clay Cooley auto group. I don't know if that had anything to do with it or not. More

David and Bennett in the parts department are extremely helpful. I was having a horrible morning after waking up to a flat and finding out we had misplaced our lugnut key. The dealership I purchased from a helpful. I was having a horrible morning after waking up to a flat and finding out we had misplaced our lugnut key. The dealership I purchased from and normally go to was not able to help and wanted to charge an arm and a leg. I called Courtesy and spoke with David and Bennet and they helped with what I needed. I sent my husband up there with the car and they helped make sure he got what we needed and it was even cheaper than we expected. They really saved my day! More

Jordan was very pleasant and knowable about the vehicles. Enjoyed having conversation with him in general vehicles. Enjoyed having conversation with him in general More

Not important enough to be responded to today is July 29, 2024-No response from the owner/dealership on my issues! Everyone else gets one but me no respect for old women !! This dealership, disrespects wo 2024-No response from the owner/dealership on my issues! Everyone else gets one but me no respect for old women !! This dealership, disrespects women! LUIS refused to communicate with me along with Clay Cooley himself !! Update 7/29/24 No response from the dealership or Clay Cooley after my letter. I have maybe 700 miles on the car. Avoid driving it as humanly possible. It’s a lemon. April 24, 2024 got bullied into leasing a car. Sight, unseen. I was sick the whole time severe nausea. All I wanted to know is how much they wanted to give me for my car cause I was thinking about getting one from a different dealership. Since I’ve had such horrible times at this one. I did not want a 2023 rogue I want a 2024 rogue. They lied to me about that. never showed me the paperwork, but I was so sick. I just wanted to leave. I am stuck with a car that has un tinted driver and passenger side windows, the black paint makes the car hotter . Well, there’s nothing on top of it no sealant to protect the paint just straight off the ship or the truck. Not worth 40K that I’m paying for. A prior complaint May 24 Luis chose not to meet with me regarding my issues and gave me a half a tank of gas which I did not need in a car wash which I did not need and it took an hour for this to happen. I was going out of town, but that destroyed my plants because I was so mad and it took so long . My issues are not resolved! The car does not drive RIGHT!! No tint in the windows on the driver side! This dealership does not do good job on handling upset customers when they deliberately bully A sick old woman into getting a car I did not want. I said 1000 times I did not want a 2023 vehicle.. I was sick when this transaction pulled the tape .. I am paying $100 more total for a car. LUIS refused to talk to me on May 23. He continues to refuse to talk to me as of July 23. They thought A half a tank of gas and a car wash does not solve the problem. Not talking to me was your biggest mistake! Made me now believe that I am not a valued human being/customer at Courtesy Nissan . I wasn’t worth LUIS time. Do you even give me the time of day to talk about my issues with the car which have not been resolved. More

Preying on stupid people is their business model. Bait and switch tactics. Advertised car on website and Carfax only to be told once there that their website had been hacked and that's why its 8k mo Bait and switch tactics. Advertised car on website and Carfax only to be told once there that their website had been hacked and that's why its 8k more in person. So many RED FLAGS!!! More

Unfortunately, I have to give this dealership a one star at minimum. Wish there was a way to leave no stars. This dealership is TERRIBLE. Blaine and Curtis, the sales guys were really nice to work with. The at minimum. Wish there was a way to leave no stars. This dealership is TERRIBLE. Blaine and Curtis, the sales guys were really nice to work with. The issue is the degenerates sitting in the “bubble”. You know, the xxxxx (I swear, prison inmates are more honest than these guys) that the sales guys go to to get the numbers from. I noticed their website had Nissan Sentras for a certain low price. I looked for the “gimmick” warnings and the small print warning and couldn’t find it. The price was appealing and I was thinking of trading my luxury car in for a new Sentra and cash out the equity in my car. After arriving and getting my car appraised, these guys had the audacity to undervalue my car by $15,000. I know this because I had already gotten my car appraised before. I told Curtis that those guys were crazy and told him what I wanted. Those guys just laughed it off. When I mentioned that their website had the prices of the vehicles showing so much, they explained that I would have to “qualify” for the discounts. Those other discounts were under the dealer discount initially stated and didn’t match the numbers. When I asked what that was about, they couldn’t find an answer. That is NOT what the website has. These guys are straight up thieves!!! This is deceptive advertisement at its finest. I thought Nissan Corporation was better than this but I guess not. I have always liked Nissan but I don’t think I’ll be buying one any time soon. These guys likely lie to their kids, wives, mothers and anyone else they can lie to. I suggest, if you want an honest purchase, do NOT go to these guys. More

Reggie, you can speak to Marco, he has all the details and paperwork, since we were there for over 5 hours, that's unacceptable and ridiculous!! I had prepared paperwork with me to show the vehicles I wan and paperwork, since we were there for over 5 hours, that's unacceptable and ridiculous!! I had prepared paperwork with me to show the vehicles I wanted to see and ask questions about. I previously called and left a message the Director about 90 minutes before leaving my home in Forney, near Terrell. I found out by talking to the operator at Courtesy Nissan, you all do not have a Internet Sales Mgr. My voicemail was transferred to the dealership Director. I left a detailed message, and no return call, this was not a good sign. I indicated to him on my message, I was looking for a Sentra or an Altima and wanted to look at other vehicles as well. To my surprised when I arrived, still no call back from the Director. I understand we are all busy, but he could have assigned this task to another manager who has the authority to make decisions on the spot. Once we arrived at Courtesy Nissan, we sat an waited for about 14-20 minutes, a manager finally (Luis) approached us and asked if we had been helped, we, I replied no and told him I left a voicemail for the Director and not heard back. He said, Marco here can assist you and I will work the numbers, so I replied okay. I mentioned to Marco we wanted to see Sentra's and a preowned Rogue. He showed us about 5 vehicles, and we test drove 3. Two things got my attention at Courtesy Nissan: the first thing that got my attention, were a few new Sentra's were discounted $4606 and the other thing was a preowned red Rogue. Marco could not locate that Rogue, that was a big big disappointment to me! So, we started talking about the Sentra's. We narrowed it down to a Sentra. Then I gave Marco information to fill out the application. We even took our check book in case we got a "GREAT DEAL". To my surprise we did not get a great deal and we spent over 5 hours at Courtesy Nissan, this will never happen again. Marco stepped away from his day to speak to a manager to get figures and payments. I was not expecting to be there over 5 hours or to go back and forth. There was a fee of $2495 for minor damaged to the vehicle. Finally, after a long discussion with Marco, he spoke to his manager, and it was taken off. After the numbers were redone, they were the payment was not $245 and down was $5000, not $3500. This is why I do not deal with salespeople. I always death with Directors, Internet Mangers or Fleet managers. This was a disappointing experience at Courtesy Nissan, wasted over 5.5 hours of our day. I had planned to visit other dealerships! We were tired and hungry. When I did the calculations on Courtesy Nissan website at home, I based the down payment on $3500, not $5000, for 72 months at 8.49% with a payment of $245. Including Gap. To my surprise I found out that Courtesy Nissan normally doesn't do tint windows on the premises. Unless it's preferred by the potential customer, then it can be scheduled. I had to type this from work with people around. P.S. Marco provided us with very good customer service, he treated us as people not a profit margin, a positive attitude and a smile! Executive and sales management could take courses from Marco! He knows how to treat people; he listens & confirms and goes the extra mile! He is definitely a "BIG Asset" to your company! More

The advisor Daniel is very professional and nice and everyone ththere, thanks for you help. everyone ththere, thanks for you help. More

I’m always satisfied with the service completed at Courtesy Nissan. I am a loyal customer and have been for over 25 years. Courtesy Nissan. I am a loyal customer and have been for over 25 years. More