Courtesy Nissan

Awesome Experience I just purchased my 2017 Nissan Versa a month ago and I noticed I started having some issues with it. So I took it in to Courtesy Nissan of Richardson I just purchased my 2017 Nissan Versa a month ago and I noticed I started having some issues with it. So I took it in to Courtesy Nissan of Richardson to have it looked at and I was set up with Ms. Kaelyn Smith. She was very friendly, patient, and super helpful throughout the entire process. Kaelyn made sure everything was done in a timely manner, even when it came to parts that needed to be ordered for my car, I took my car in on Thursday and by Saturday morning the parts that I needed were in and placed on my car. I really appreciate her and all she did for me her excellent customer service is the reason I will keep coming back. Thank you Courtesy Nissan and a big Thank You to Ms. Kaelyn Smith. More

Bad diagnostic My 2011 nissan murano diagnosed a bad maf sensor, light came back on and they said now it's a bad maf sensor and transmission...they admitted they sho My 2011 nissan murano diagnosed a bad maf sensor, light came back on and they said now it's a bad maf sensor and transmission...they admitted they should have looked farther. It was never the maf sensor.,but they still kept my $684...Destination Nissan on central ae in albany.ny...STEELING OFF A HARD WORKING PERSON...i had the $684 PUT UP FOR RENT,,NOW WHAT. With so many bad reviews and dis satsified customers...lets get together and boycott nissan and leave your nissan at the dealers...thinga can happen as a group....warn anyone you can to stay away from nissan til they fix our problems...they will keep selling their problems to people we know... More

Unprofessional & Unnecessary Terrible experience. Courtesy Nissan appears to sell its customers’ information to spammers, who harass you with incoherent, unprofessional text mess Terrible experience. Courtesy Nissan appears to sell its customers’ information to spammers, who harass you with incoherent, unprofessional text messages trying to get you to trade in your vehicle. We started receiving these text messages mere moments after dropping our vehicle off, yet nobody at Courtesy Nissan will take responsibility for these messages. Our service advisor, Deborah, could not provide an adequate explanation for the work that needed to be performed. She continued to repeat the same thing over and over, instead of actually explaining the reason for the work and labor operations. After contacting others in the repair industry, I was informed that some of these additional operations and charges were completely unnecessary. This is compounded by their absurd $140/hr labor rate. Save yourself a headache and take your car elsewhere. More

Friggin-Amazing Car Buying Experience! Wow...24 hours ago I was in my house looking at used Maxima's. I received a phone call from Jamie Pacheco minutes later. Today, I am the owner of a br Wow...24 hours ago I was in my house looking at used Maxima's. I received a phone call from Jamie Pacheco minutes later. Today, I am the owner of a brand new Maxima SL for less than the used car I was looking at!!!! Thank you Jamie, Josh, and Antonino Garglulo for a jaw dropping "courtesy' deal. Thank you from one happy teacher. I highly recommend this dealership. It was worth the hour and a half drive. past three other Nissian dealerships. More

Service dept. is just as bad as sales I came in for a routine maintenance check up for my Nissan Versa. If I had gone through with all of the recommended services I would have been out abo I came in for a routine maintenance check up for my Nissan Versa. If I had gone through with all of the recommended services I would have been out about 5,000. I got my oil changed, and my serpentine belt replaced for 700$ and I came back two weeks later because my check engine light went on. They told me my throttle body system needed to be reprogrammed and that my car won't be able to start over time. They tried to charge my 2000$ for that. I went to a local third party dealer. They confirmed there was nothing wrong the throttle body system. I saved 2000$ because of them. They act all nice and courteous but even in the service dept. they are trying make you go broke. This dealership is terrible, please do not go here. More

Total disregard for your time and total lack of transparency Nothing courteous about Courtesy Nissan! I am usually not someone that takes time out of my day to share negativity I experience but it only seems fit Nothing courteous about Courtesy Nissan! I am usually not someone that takes time out of my day to share negativity I experience but it only seems fitting here. I needed a 2013 Altima transmission reprogrammed, two transmissions later at only 107,000 miles. I called to get pricing and they told me it would be $140, so I confirmed that would be the total cost, which they assured me it was. Upon arriving at the dealership I told them my issue, confirmed the cost, and was asked to wait about an hour and half but that a shuttle would arrive in 15 minutes to get me back to work if I needed it. Nearly 2 hours later there was no shuttle and the car still was not done or even started on! Nearly 4.5 hours later the car was ready. I then went to check out and pay my $140, as this is what I was told would be the total. Come to find they charged me $22.40 for miscellaneous fees. I asked about the fees and they told me THE STATE REQUIRES THEM TO CHARGE THIS FEE. I had never heard of anything like this and so I questioned it and they proceeded to tell me that it isn't a required fee but that THE STATE ALLOWS THEM TO CHARGE THE MAXIMUM of that fee and that it was for shop supplies, which plugging a device into my car requires zero shop supplies whatsoever. They then told me that they are not sure what the supplies were, perhaps they were towels to wash their hands? I am truly appalled that they are charging fees that they cannot even identify. I then told them I was informed the total would be $140 and that I believe they should only charge that, if it were tax or some justifiable fee, I could understand (which they did charge tax on). They then told me they would not remove the fee. I told them that they had not been transparent with their fees or with the time I would be required to wait and that I really did not appreciate that. They proceeded to tell me that I am "JUST ONE PERSON" and "ONE BAD REVIEW WOULD NOT HURT THEM". I hope that management sees this and addresses the gross lack of transparency and customer service. I may be just one person but I will be sure to spread the word to my friends, family, and online so that people know what they are getting into at Courtesy Nissan. More

Was cornered in an office and was yelled at by the mananger When I traded a car with them, they made a mistake and did not pay off the car loan I previously had with the other financing group and left an outsta When I traded a car with them, they made a mistake and did not pay off the car loan I previously had with the other financing group and left an outstanding balance affected my credit. When I went to talk to them and spoke with the Sales manager Salim Pirbhai in his office. After bringing my concerns to feeling screwed over as a customer I traded in a car and there was a balance left over. He began to yell at me in his own office that is closed and locked. Holding my belongings so I cant leave cornering me in his own office talking about how I screwed them and that they have their own problems and that I came out on top? I began texting on my own phone and he immediately requested what I am doing with my phone? and who am I texting? Its very apparent that this was not a conversation at this point to solve a problem, I was purely getting attacked in someones office and with my belongings in his hands threatening to break the contract as a retaliation with his anger. I'm fairly speechless and am still surprised this happened at a professional establishment. More

Service Appointment that was never honoredI made an appointm I made an appointment today to get my rearview mirror fixed- the gentleman Mike that I spoke with assured me that it would be fixed and someone would I made an appointment today to get my rearview mirror fixed- the gentleman Mike that I spoke with assured me that it would be fixed and someone would discuss cost, etc. I show up at 2:45pm today. A little back story- with the sweltering heat this mirror was left dangling. I show up 15 minutes early- only to be told that no one would be able to fix my mirror until mid Monday. Why did the gentleman make a reservation then for 3 pm after I explained to him how critical it was that I get this fixed? I will not be back. This would have been my first visit and needless to say it left a distaste. If your clients call to make appointments for something to be resolved in their vehicles please set the expectation that an appointment made is not a guarantee that service will be performed. More

Watch out your pocket Come in for oil change, question about conventional and synthetic oil change. Told me 29.95 and 79.95. Pick conventional to save money. Advisor did so Come in for oil change, question about conventional and synthetic oil change. Told me 29.95 and 79.95. Pick conventional to save money. Advisor did something on computer and told me 36.95 which I thought total amount. In the end they charge $43.21. Questioned about the different, advisor turned around said $36.95 is for oil change and I agreed. Don’t want to fight for $7 since I’d been waiting for 1 hour. Just be careful and asked for details before let them start the work.. More