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Courtesy Nissan

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.5
1,032 Reviews
Welcome to Courtesy Nissan Thank You for Choosing Courtesy Nissan The team at Courtesy Nissan would like to welcome you to our dealership in Richardson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Nissan vehicles, or get a great deal on a reliable pre-owned model. When you’re looking for quality auto maintenance and repairs near Richardson, you can always count on the professional technicians in our Nissan service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Richardson count on the high-quality vehicles and services found at Courtesy Nissan, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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1777 N Central Expy

Richardson, TX

75080

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Showing 1,032 reviews

June 19, 2025

Misleading unresponsive i said what i could afford i was told that my payments would not be over my said amount i sent messages about not receiving my paperwork no response i recieved an email from the fina More

by carlene.l.72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Puente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rubio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Fisher
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Jun 20, 2025 -

Courtesy Nissan responded

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand how important it is to have clear communication and transparency, especially when it comes to financing. We’d appreciate the opportunity to look into this further and help address your concerns. Please feel free to reach out to me directly at your convenience. Angela Molina Owner Loyalty Manager Courtesy Nissan 972-792-5657

Jun 21, 2025 -

carlene.l.72 responded

I have called and left you a message. I have also reached out to the salesman the sales manager and the finance manager. With no response from them. I have also reached out on the chat to be told my message would be passed along with still no response. I have not reached out just once i have reached out from June 12th almost daily and i do have records of my attempts.

Jul 02, 2025 -

carlene.l.72 responded

And this seems to be the normal for the employees at this dealership. They will tell you call them directly they want to take care of things. You call and either get put on hold or sent to voicemail. With no contact back. I will explore other options for the deception that i have records of for the stress this has caused me by being forced into exactly what i said i could not do. I was told by email and text messages that i would get my paperwork on the 11th of June. Daily till the 21st i did get the paperwork that has several issues and i will say #1 ..no i dont think i will say any thing about the paperwork that was sent to the lender before me then they was sent a 2nd contract. Tell me how they was sent 2 different contracts when i only signed once. I am very aware of my rights and I honestly did not want it to go this far but the stress this dealership has caused me when i have tried to just get them to do what was said in the beginning and not just whatever they wanted to do. I will close with i have done my part to contact the ones i was told to contact. With no response. No response leads me to other options that i get to pick from and if i dont like the options im not forced to take them! They are options not requirements!

June 19, 2025

Purchasing my Rogue at Courtesy Nissan has been the best experience I've had when dealing with a car dealership. The people were easy to work with, gave us space to discuss and decide what we wanted to do, More

by sjones43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Puente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jolby Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Kye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Courtesy Nissan responded

Hi! Thank you so much for the kind words and for choosing Courtesy Nissan for your new Rogue! We're thrilled to hear that your experience was the best you've had at a dealership. It was our pleasure to give you the space you needed and to help find the best financing option for you. Enjoy your Rogue, and please don’t hesitate to reach out if you ever need anything, we’re here for you!

June 18, 2025

Scott always takes great care of me whenever I go to service my Nissan Altima More

by rlai448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Courtesy Nissan responded

Hi! Thank you! for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Take care! We hope you have a great day!

June 16, 2025

She did a very good job helping and communicating all of my cars problems that arise. More

by veraanthony58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Courtesy Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Nissan. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 16, 2025

Ive always been pleased with the Service at Courtesy Nissan. Shauna did a marvelous job getting all issues resolved. More

by tamccalltm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Courtesy Nissan responded

Hi! thank you so much for sharing about your experience with our service department! It is our privilege to serve you and we hope to continue earning your business for years to come! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2025

Shauna was supper friendly and took the time to explain everything including giving me a realistic wait time estimate. More

by lan.hardy
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Courtesy Nissan responded

Hello! Thank you for sharing about your experience with our service team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 16, 2025

Good. I was met at my appointment time. Polite. I will return, I purchased my car here. More

by dwhite29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Courtesy Nissan responded

Congratulations on your purchase and thank you for taking the time to leave a review for us at Courtesy Nissan. We're happy we could meet your expectations! Please let us know if there's anything else we can do for you or if you have any more feedback feel free to contact us at 972-792-5657.

June 16, 2025

Great service no pressure, mechanic did a great job in resolving the issue the first time. Wohoo! More

by jw9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Courtesy Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Nissan. We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2025

The dealership staff has always been professional and courteous. I'm very pleased. I won't go anywhere else. More

by ml_paras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Courtesy Nissan responded

Thank you so much for your kind words and continued loyalty! We're truly honored to be your go-to dealership, and it means the world to us that you've had such positive experiences with our team. We look forward to serving you for many years to come!

June 13, 2025

Robert provide great service. There wasn’t a long wait time either. We were in and out. More

by milakatravis92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2025 -

Courtesy Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Nissan. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Courtesy Nissan!

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