Courtesy Nissan

Terrible Experience. The service department kept giving me the run around trying to find a squeak coming from my truck. After numerous attempts they finally claim that I have some "bent metal" causing a d me the run around trying to find a squeak coming from my truck. After numerous attempts they finally claim that I have some "bent metal" causing a different squeak and they will not honor the warranty until I pay 500$. The claim is that a scraped bumper - which just scraped the paint - someone caused metal underneath it to bend, even though the bumper itself is still intact. Complaints to the GM went ignored. Complaints to the Service Manager went ignored. Beware this place! More

AVOID THIS PLACE. I am very upset and disappointed with how this dealership treated my mother. She recently purchased a new 2019 Nissan Rogue from here and took it in because the windshield wiper fluid was how this dealership treated my mother. She recently purchased a new 2019 Nissan Rogue from here and took it in because the windshield wiper fluid was malfunctioning. Rodger initially tried to scam her out of $600!? just for labor to fix the windshield wiper fluid. However, they lowered the cost to $200 after my mom stated she could not afford the repair and was going to leave. The average cost for this repair is nowhere near $200 AND they DENIED her bumper to bumper factory warranty stating that a “rodent” was the cause which is “not covered”. This place is such a scam DO NOT COME HERE!! More

I was having issues with engine light being on and had 2 codes P2096 and P0137 at which I knew it was the catalytic converter and a 02 sensor or two(2). I took it to the dealership as my wife insisted me do codes P2096 and P0137 at which I knew it was the catalytic converter and a 02 sensor or two(2). I took it to the dealership as my wife insisted me doing and had them to take a look at it. After 2 days in the shop In received a quote from my service advisor and its listed a multitude of things that they found wrong. After talking to him a bit he concluded that they all weren't that great of a threat tom my vehicle but really needed a couple for sure. After I agreed to having some work done on my vehicle he went over what they would do for this service. The diagnostic test was in the ball park of $450.00 and was told that would be waived if I agree to them repairing the vehicle. I agreed and I was excited to finally get its fixed. After 5 days I went tom pick it up and paid more than what I thought I was going to pay. I went home with invoice in hand to compare to the quote given me. For the life of me I could not get the amounts to align with one another. I contacted my service advisor and he explained to me that the diagnostic charge was waived but the cost for them to program my onboard computer was an additional charge. What is so ironic is the programming of the computer is exactly the same amount as the diagnostic charge. Will I ever go back to them again to either purchase another vehicle (which we are in the market for) or their service department. I would have to say no to each, as this experience has left a bad taste in my mouth. I mean they would not bend just a little on the charges that were not really explained to me up front. I am a 69 year old living on a fixed income and $4200.00 is a lot of money for me to dish out when I was made to believe it would be $3800.00. But you live and learn, as I know they will not make this right. I should have read the reviews before sending my vehicle to them. This mis why I don't like taking my autos to the dealerships. More

Courtesy Nissan of Richardson operates like "Sal's Cash Car Lot." definitely not the experience one would expect from a "Nissan Dealership" 2 weeks after purchase, the 2020 Nissan stinks of cigarette smok Car Lot." definitely not the experience one would expect from a "Nissan Dealership" 2 weeks after purchase, the 2020 Nissan stinks of cigarette smoke (it was well covered-up by some process, but obviously didn't last). Front bumper now separating at the seams where it was "glued" (I wish I could post pictures). When I returned to the dealership and asked receptionist for the Used Car Sales Manager, he told her to call his assistant, who then called my salesman to meet with me. When I pointed out the separating front bumper & the visible "glue" he went to speak with his manager. He returned telling me "we don't know what you've done with this car the last 2 weeks." The dealership had the car for 5 days of those 2 weeks, fixing issues & tinting windows. Shame on me. I thought the days of the "used car sales experience" were gone - I was wrong! More

I had a horrible experience with the used car department. I was given an out the door price on a vehicle. After never getting a follow up call, I went ahead and called the dealership back. I was handled very I was given an out the door price on a vehicle. After never getting a follow up call, I went ahead and called the dealership back. I was handled very disrespectfully by an associate. He asked me if I could read and speak English! I ended the call with him immediately. I then called a manager who told me that he was sorry about the associate acting this way. He was also sorry to say that the car I wanted was being sold as we spoke. He then added that if the deal fell threw he would call me the next day and honor the price in the email quote. I never got a call back. I then had my wife call and inquire about the vehicle. Sure enough the car was still in stock. We went to the dealership and they said sorry we can’t honor the price we quoted you on our accleride email. I highly recommend avoiding this place if you want to have a decent car buying experience. More

Worst vehicle buying experience ever. It is rare I give a review, but I couldn’t let this one go without sharing our experience with others. Made an appointment to see 2 2020 Nissan Rogues. When we got the review, but I couldn’t let this one go without sharing our experience with others. Made an appointment to see 2 2020 Nissan Rogues. When we got there the blue one, we really wanted to see was gone, was told the mechanic took it home to put miles on it which was required after resetting the sensors?? It is 60 miles round trip for us. Looked at the other one, it had a big gash/dent in the hood and was higher miles than blue one. Came back and drove the blue one. Bumper had a gap in it, there were scratches on the hood and paint chip on the door. It had not been cleaned at all even though they knew we were coming on Friday. Told the 3 items above would be fixed and it would be detailed to look like new. We decided to buy. 1st sales offer added $1,900 to fix and detail the car like it should have been to be sale ready at any respectable dealer. Also added $1,600 for a security app and protective coatings. Refused the $1,600 and $1,900 (total $3,500 extra charges!!) Told us they have to be competitive with everyone buying online now days, but this is really a bait and hook. They came down to $595 to cover the repairs and detailing that should have already been done!! Each offer took 15-20 minutes to get an answer. The finance lady was easy to work with and gave us a lower interest rate than we had at our credit union. They agreed to deliver the car to us, it took 6 days to complete the work on it. Arrived as scheduled. The bumper was fixed, scratches on hood didn’t look buffed but the paint chip had been touched up and looked like had been quickly vacuumed. We found it had NOT been detailed! It had small specks of white paint on the fender, hood, glass, windshield wiper and on all of the leather seats (that wasn’t there before)!!?? The door jams were not even wiped out, there was gunk in the cracks of the gear shift area, the areas between the seat and the door had not been vacuumed and the floor mat on the passenger side was missing!! There was also some white sticky gunk on the roof. I suggested we could get it detailed and send them the bill, and they offered to detail it again and wanted us to bring it back the following week and they would fill up our gas. Why should we trust them to detail it at this point? If they had the vehicle in sale condition on the first appointment, we wouldn’t have to take it back and go get it adding 120 miles and taking 2 hours of our time just in travel. We are opting to get it detailed ourselves versus take the chance it could come back even worse. Howard our salesperson was nice and did a good job of communicating. When I tried to call the sales manager, I got put on hold for 16 minutes, called back, got transferred around and then got voicemail. Not sure why they are called “COURTESY” Nissan, they obviously don’t value their customers. Got an email to sign up for service… if they can’t even detail a vehicle, I don’t trust them with any maintenance! We would NOT recommend this dealer to anyone. More

CAUTION!!!!!!!!!!!! I was going to go to the dealership to purchase a vehicle, but a neighbor told me of a bad experience he had with them. My neighbor mentioned 'look' at all the fine print on the adverti to purchase a vehicle, but a neighbor told me of a bad experience he had with them. My neighbor mentioned 'look' at all the fine print on the advertising, as the vehicle will NOT match the DESCRIPTION and your pricing will be relatively higher. You will find the offset in pricing in their 'major options' category. Why would a dealer advertise a vehicle, but further below state that the additional options are NOT included in the advertised pricing? It's called a 'BAIT & SWITCH'. Or, is it deception? Other dealers are advertising the same vehicle at a much higher price (true pricing), or should I say honest pricing? I have lost interest and any other dealer doing the same thing will not only get a bad review but will not earn my business. BTW, I texted the salesman to validate the disclosure and he has yet to return my text. More

I was turned away from the service center because the service agent decided not to honor their own advertised price. Even after having an appointment. I own 2 nissan cars. Should I go there again? service agent decided not to honor their own advertised price. Even after having an appointment. I own 2 nissan cars. Should I go there again? More