Courtesy Nissan
Richardson, TX
Hours
Sales/Showroom
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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I reached out to the dealership I was interested in a vehicle that had for sale they barely contacted me back with one email they didn't seem interested to sell a vehicle I would not recommend them vehicle that had for sale they barely contacted me back with one email they didn't seem interested to sell a vehicle I would not recommend them More
My car was STOLEN while being serviced at Courtesy Nissan. They say it was not their fault and did not try to assist me at all with this situation. They just said call your insurance company. No loan Nissan. They say it was not their fault and did not try to assist me at all with this situation. They just said call your insurance company. No loaner car. No apology. They file a police report but that was it! More
I recently had an experience with Courtesy Nissan that left me extremely disappointed. After finding what I thought was the perfect car and putting down a deposit to hold it, I ended up finding a better d left me extremely disappointed. After finding what I thought was the perfect car and putting down a deposit to hold it, I ended up finding a better deal elsewhere. When I asked for a refund on my deposit, the dealership made it incredibly inconvenient for me to get it back. Instead of issuing the refund over the phone or mail, they made me drive during rush hour in Dallas, an unnecessary and dangerous hour and a half journey from the west end of Fort Worth. They claim it's their policy, but it's a clear disregard for my time and gas. They knew I had found a better deal; they knew I didn't want their car anymore. And yet, they still made it incredibly inconvenient for me to get my deposit back. I would not recommend this dealership to anyone. They may not be keeping my money, but they're not treating customers with respect and fairness. Stay away from this dealership, there are much better options out there. More
I just got my 2016 Nissan maxima Asah James-Bond was salesman and she made it so easy to purchase my new car best experience ever thank you Asah. salesman and she made it so easy to purchase my new car best experience ever thank you Asah. More
The finance personnel has no integrity, very belligerent, and very forceful. He needs to practice customer service even if a persons credit is not up to par. On the good note Jacob is a very professional car and very forceful. He needs to practice customer service even if a persons credit is not up to par. On the good note Jacob is a very professional car salesman, with integrity, and compassion. More
I was very pleased with my experience at Courtesy. My sales rep was very helpful in getting me the vehicle I wanted. He explained some of the new features that I was not familiar with. The finance My sales rep was very helpful in getting me the vehicle I wanted. He explained some of the new features that I was not familiar with. The finance manager was professional and knowledgeable and did not try to hard sell me. More
I am disappointed in their lack of customer service! I have called multiple times and haven't gotten a good enough response. Robert was in charge of my car and didn't keep me up to date with the progres I have called multiple times and haven't gotten a good enough response. Robert was in charge of my car and didn't keep me up to date with the progress - it took way longer than he said it would! I am truly shocked. If you can, go to a different Nissan Dealership! More
DECEITFUL , DECEITFUL TO SAY THE LEAST and if I could give them ZERO STARS I would. If your a NEW CAR buyer please do not do business with this company. happiness is not their priority. To them your ri give them ZERO STARS I would. If your a NEW CAR buyer please do not do business with this company. happiness is not their priority. To them your ripe for all the shady tricks possible. They bait and switch prices. They misrepresented facts and basically told me that the extra $1000ish added was due to taxes and fees but taxes/fees were added later on. Tyler the sales guy not only sold the car above MSRP but also above the initial sales price. When I went back to discuss with Tyler why he sold the car at that price he made up a lie and said it was because of an equipment that comes with the car. Yet said equipment was not listed as an add on the car tag and my documents. They also added an extended warranty, road hazard/tire warranty ( the most expensive package)without explaining each one and giving me the option to accept/decline it. The most DESPICABLE/MISLEADING action done was that Teddy the finance broker did not TAKE THE TIME TO VERBALLY explain the TILA page of my document with me so that I can fully understand the totality price of the car I was financing and the contract..which is LAW. I will never in my life do business with Curtesy Nissan again as their is no curtesy being practiced. I also will never purchase a Nissan from any company again. BEWARE ALL WHO DO BUSINESSES WITH CURTESY NISSAN! I WAS ROBBED OUT OF A PROPER CAR BUYING EXPERIENCE!!! More