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Courtesy Nissan

Richardson, TX

4.4
339 Reviews
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1777 N Central Expy

Richardson, TX

75080

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Showing 339 reviews

March 24, 2023

I reached out to the dealership I was interested in a vehicle that had for sale they barely contacted me back with one email they didn't seem interested to sell a vehicle I would not recommend them More

by buchan.todd
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sales manager
Mar 27, 2023 -

Courtesy Nissan responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Apollo Chang General Manager achang@courtesynissan.com

March 02, 2023

My car was STOLEN while being serviced at Courtesy Nissan. They say it was not their fault and did not try to assist me at all with this situation. They just said call your insurance company. No loan More

by lawandaroemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaylen Smith
Mar 03, 2023 -

Courtesy Nissan responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Joe Guillen the General Manager will be reaching out to you soon to assist.

January 20, 2023

I recently had an experience with Courtesy Nissan that left me extremely disappointed. After finding what I thought was the perfect car and putting down a deposit to hold it, I ended up finding a better d More

by logand
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Joe, Augustus
Jan 27, 2023 -

Courtesy Nissan responded

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.

December 22, 2022

Rude salesman and lazy manager. Also left the dealership smelling like smoke. What a waste of our time. More

by Familyponderosa
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Bobby
Dec 22, 2022 -

Courtesy Nissan responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Jose Guillen General Manager jguillen@courtesynissan.com

December 15, 2022

I just got my 2016 Nissan maxima Asah James-Bond was salesman and she made it so easy to purchase my new car best experience ever thank you Asah. More

by danielgreensage3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asah
Dec 15, 2022 -

Courtesy Nissan responded

Thank you for your kind words for our staff, we appreciate it!

November 16, 2022

The finance personnel has no integrity, very belligerent, and very forceful. He needs to practice customer service even if a persons credit is not up to par. On the good note Jacob is a very professional car More

by terrancec200271459
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob. I forgot the finance persons name
Nov 18, 2022 -

Courtesy Nissan responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Alexa Markle the F&I Director will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Jose Guillen General Manager jguillen@courtesynissan.com

September 03, 2022

I was very pleased with my experience at Courtesy. My sales rep was very helpful in getting me the vehicle I wanted. He explained some of the new features that I was not familiar with. The finance More

by CE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando T, Alexa
Sep 03, 2022 -

Courtesy Nissan responded

We are very happy to hear that we were able to provide you with an enjoyable sales experience. We thank you for your business and look forward to your next visit!

July 22, 2022

I am disappointed in their lack of customer service! I have called multiple times and haven't gotten a good enough response. Robert was in charge of my car and didn't keep me up to date with the progres More

by wlam4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
July 20, 2022

DECEITFUL , DECEITFUL TO SAY THE LEAST and if I could give them ZERO STARS I would. If your a NEW CAR buyer please do not do business with this company. happiness is not their priority. To them your ri More

by BarB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler & Teddy
July 02, 2022

The price was not as advertised on the site. It went from 27k to 31k very shady More

by lenders.glands0e
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
……one
Jul 08, 2022 -

Courtesy Nissan responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Elvis Iwu the General Sales Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.

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