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Courtesy Nissan
Richardson, TX
339 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 339 reviews
July 12, 2023
I bought my vehicle in to be serviced and was reached quickly. I also had questions about it another vehicle and its value. I was very satisfied with Fernando Thomas' assistance in obtaining the informat quickly. I also had questions about it another vehicle and its value. I was very satisfied with Fernando Thomas' assistance in obtaining the information I needed. More
by darla_taylor05
Employees Worked With
Scott and Fernando
July 12, 2023
Very pleased with the service and window tint they did for me. Scott in service was fantastic in communicating and taking good care of me. I’ve brought both of my Maximas to this dealer and haven’t been d for me. Scott in service was fantastic in communicating and taking good care of me. I’ve brought both of my Maximas to this dealer and haven’t been disappointed More
by Kellen S.
Employees Worked With
Scott Rupert
July 11, 2023
WARNING: Courtesy Nissan Richardson "No Longer Services Vehicles That Old" That's a quote from the Shop Foreman, My 1996 Nissan 300 ZX with 121,685 miles is no longer eligible for service. I've been a loya Vehicles That Old" That's a quote from the Shop Foreman, My 1996 Nissan 300 ZX with 121,685 miles is no longer eligible for service. I've been a loyal customer for more than 10 years. My 300 ZX is in great condition! VERY DISPPOINTING!! Bill Autry (214) 668-2854 More
by bill.autry214
Employees Worked With
Shop Foreman
July 07, 2023
This review is based on service only. I went in one Saturday morning for an oil change and an inspection, having an appointment but there was already 100 people I was told ahead of me I went in one Saturday morning for an oil change and an inspection, having an appointment but there was already 100 people I was told ahead of me. Why is scheduling this difficult, and why do they over schedule, not sure but came back later that day. I had a part that came off of my car which either is a Nissan faulty part of how it is being put on, not sure but was told that they would reorder a new one. Two weeks later I come in for my tires to be put on (which three service advisors said they do, and most every place puts on tires for a fee). This time I had hands down the best experience with Shenielle. The part that Nikki or Colleen (goes by both names) said she ordered was still not there, or did she even order it at all. Today, I called and Nikki left a message with incorrect information about the part being ordered 3 times, which this would have only been the second time. Kayelyn the service manager called me to let me know that since I filled out the survey and didn't give them 5 star ratings that she would not be able to help me. She approves of her services advisors lying to customers. She said they already "helped" me by putting on tires that I purchased outside Nissan since they do not do that, yet 3 of their service advisors said they did. The service manager handled the situation worse than the service advisor and that speaks volume as to where the service advisors are learning their behaviors from. This used to be a great service center with knowledge people, but it has sadly gone down hill. It was also very disturbing and rude about how the service manager completely ignored and brushed off a compliment about Shenielle, another service advisor. If you are to get any service here, make sure you only see Shenielle. More
by KALLISON
Employees Worked With
Kaelyn, Nikki, Colleen
June 30, 2023
It was a good vehicle purchase experience. The car dealer was helpful and responding to questions about the vehicle as he showed more about it. The car dealer was helpful and responding to questions about the vehicle as he showed more about it. More
by Leonsitoya
Employees Worked With
Al Conkleton
