Courtesy Kia of Brandon

Theft taken place I went to Kia to get my truck repaired, and not only was my truck repaired, but so was $252.00 taken. $30 in change, Tv’s at value of $202 and my dash I went to Kia to get my truck repaired, and not only was my truck repaired, but so was $252.00 taken. $30 in change, Tv’s at value of $202 and my dash cam at value of $20. I contacted the service advisor as soon as I noticed my change missing, and contacted the service when my kids noticed their TVs was missing, and then I noticed my dash cam was missing. Today marks a month that I have yet to speak to the service manager, that stated he would call me back. I have yet to also receive my refund, that was stated that I would receive within 7-10 business days. I wanted to be sure that anyone that goes to this dealership, that receive service, to take anything valuable out because obviously the mechanics that work there aren’t trustworthy to be around things of value. All I want is my things replaced. Because I trusted this dealership and the name doesn’t fit how I’ve been treated. More

Great and smooth experience! I had a wonderful experience with our sales guy Armando Andrade, he was so attentive and patient and knew exactly what we were looking for in our visi I had a wonderful experience with our sales guy Armando Andrade, he was so attentive and patient and knew exactly what we were looking for in our visit to the dealership. Will definately recomend working with him when purchasing a car. Thank you Armando and Kia for the great help with our big purchase. More

Hassle free Would recommend Courtesy Kia iBrandon over other brands ! They have better quality vehicles at lower prices! Higher safety ratings than the competitio Would recommend Courtesy Kia iBrandon over other brands ! They have better quality vehicles at lower prices! Higher safety ratings than the competition! Their cars sale themselves! More

Nathan Vanwalker lie just yo close the sale Horrible experience, my mom went to purchase a car and the sales prerson Rosa Rolon lie to her and take advance from her due she is a very adult perso Horrible experience, my mom went to purchase a car and the sales prerson Rosa Rolon lie to her and take advance from her due she is a very adult person plus does not speak english very well. The Finance Manager Nathan Vanwalker force my mom to keep in the contract to mant fees and warranty that she expecify does not want in even a car treatment for $889 that never was explained to her. They took advance from her and did not even translate the contract. Now they said nothing cant be remove or even cancel and its no even two weeks. His excuse is the bank paid already! What? She asked what im signing and they lied to her. Never come back again. Please dont add products on contract not requested not expkained at all. And then say we give you this for free... and you have to get this to get approved thru the bank... More

I - N - C - R - E - D - I - B - L - E First of all, we've got to brag up Erich Freeman in sales!!! Potential buyers: PLEASE SEEK HIM OUT!!! You won't regret it! He was amazing to work with First of all, we've got to brag up Erich Freeman in sales!!! Potential buyers: PLEASE SEEK HIM OUT!!! You won't regret it! He was amazing to work with. He was FUN, interesting, wonderfully honest, and someone you'll never forget! You'll be laughing and smiling the whole time! What an asset to Courtesy Auto Group! Second, the quality of the vehicle and price were beyond comparison. So thrilled and confident with our purchase! Absolute best buying experience we've had with any dealership! Total win! More

KIA Niro Purchase My wife and I started our new car search thinking we would buy a Jeep Cherokee. We did some online research and looking and then found the KIA Niro. W My wife and I started our new car search thinking we would buy a Jeep Cherokee. We did some online research and looking and then found the KIA Niro. We already owned two KIA's (a Sarento and a Sportage) and we found that the Niro was a size in between those two. We then did a TrueCar evaluation and found the price in our price wheelhouse. That is when we received a call from Rrich Freeman. He was very helpful and forthcoming regarding what we would ultimately pay for this car. At one point I even told him when we ,et face-to-face that it was his positive attitude towards assisting us that brought us to his dealership. He continued to present that attitude throughout the purchase and delivery process. He even made a trip to our house to deliver a part the was ordered for our car. During that visit he took extra time to go over the features once again because, as everyone knows, when you buy a new car, you want to just get in it and go so you are NOT always listening to the specifics. Glad we had the opportunity to have Erich as our salesperson!!!!! More

Best car buying experience ever Eirch was my salesman so to be honest, this guy was awesome He look out for my needs wasn’t pushy at all and was super cheerful and got me the best de Eirch was my salesman so to be honest, this guy was awesome He look out for my needs wasn’t pushy at all and was super cheerful and got me the best deal possible was a great experience and he went out his way to help me and my family out with a car I deff recommend asking for erich More

Run credit AS SOON as you walk in Walked in and sat with a salesman. In the office maybe 5 minutes, said I was interested in seeing an Optima and maybe a Cadenza. Man hands me a paper Walked in and sat with a salesman. In the office maybe 5 minutes, said I was interested in seeing an Optima and maybe a Cadenza. Man hands me a paper and asks me to write my name, social security number, date of birth and sign. I specifically said "You're not running my credit, right?" he said "No, we go based on what you tell us your credit is at this point" So I said "Ok, I worked hard to get my credit where it is, I don't ever apply for credit unless it's necessary" he went off... came back with some keys to an optima.. we drove it, came back, I didn't like it. The manager came out, suggested another type of optima.. we looked at that.. I didn't really like it.. eventually I left. I checked my credit when I got home (about 7 hours after being in the office) and my score had dropped by 2 points due to a HARD INQUIRY by Kia of Brandon!!! They said they were ABSOLUTELY not going to run my credit. We never even got NEAR the point to financing/leasing before I left. This is ridiculous! I have filed a complaint with the consumer protection bureau. If you go in, DO NOT GIVE THEM YOUR SOCIAL--THEY WILL RUN YOUR CREDIT EVEN IF THEY SAY THEY AREN'T! I went to Nissan, Toyota, Honda, Chevrolet, Hyundai, Kia today. Test drove cars at Nissan, Toyota, Honda and Kia. NO ONE, except Kia, did official hard INQUIRIES on my credit because none got to the point of financing! First dealership I've ever seen that runs your credit BEFORE test driving a car. More

Honest Sales Simply put, Erich Freeman was honest and very kind in his approach. Worked with me in anything that I asked to see. He is definitely someone I would l Simply put, Erich Freeman was honest and very kind in his approach. Worked with me in anything that I asked to see. He is definitely someone I would like to work with in the future. More

Best Dealership ever First of all the employees love their job. Second. The management cares about the consumer. You are not just a number. I am truly thankful for all the First of all the employees love their job. Second. The management cares about the consumer. You are not just a number. I am truly thankful for all the help I received from these folks!!!! Thank you so much for caring More