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Courtesy Jeep - Service Center

Mesa, AZ

4.7
157 Reviews
Call Service Center (480) 569-2989

157 Reviews of Courtesy Jeep - Service Center

Sort by
September 21, 2022

Good service with courteous customer attention. Cost and process explained well. Completed on time constraints given. More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin B, Ken Gammage, Daniel Johnson
Report | Print
Sep 23, 2022 -

Courtesy Jeep responded

Hi Dan, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2022

The Best car buying experience! !Thank you, Andy Hinojosa!! I would recommend all my family and friends!! More

by Chespiro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Hinojos
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Sep 16, 2022 -

Courtesy Jeep responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 13, 2022

They are the best here took care of my problem in no time and kept me informed about the progress of my Jeep. Would definitely recommend 5 stars More

by Latisha.dillinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Brown
Report | Print
Sep 15, 2022 -

Courtesy Jeep responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Courtesy Jeep of Superstition Springs! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

August 24, 2022

Jett was extremely helpful and got me the part i needed in less than 5 minutes. Top notch customer service. More

by countcomedy98
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jett
Report | Print
Aug 27, 2022 -

Courtesy Jeep responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2022

Performed above and beyond expectations. Speedy service with a smile. Will be returning for next service More

by Brian.cracraft59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, Ken Gammage, Ryan Carley, Sean Davidson, Daniel Johnson
Report | Print
Aug 02, 2022 -

Courtesy Jeep responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2022

Had an oil leak that was caused by a defective oil filter this service department installed 4 months earlier, they fixed it but didn't do a very good job of cleaning the underside mess on my Jeep More

by azasfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Brown
Report | Print
Jul 30, 2022 -

Courtesy Jeep responded

Hi, we're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to us so we can work towards a resolution. Take care!

Jul 30, 2022 -

azasfan responded

How do you want me to reach out?

July 26, 2022

The service team is top notch and made me feel that I was in good hands. Professional and competent and I appreciate that kind of service. Brenden and Travis have earned my respect. More

by Rob W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Hayes
Report | Print
Jul 29, 2022 -

Courtesy Jeep responded

Hi Rob, we're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 20, 2022

We have now bought two jeeps from Courtesy Jeep. They communicate well, they are always quick to get us in for service for either of our jeeps. You can tell they appreciate their returning customers More

by Rebekah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin
Report | Print
Jul 22, 2022 -

Courtesy Jeep responded

Hi Rebekah, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 20, 2022

I had to call about the status of my vehicle and messages were not answered in a timely fashion. When I arrived to pick up my Jeep the location of the vehicle seemed to be a mystery. It took over 25 minutes More

by M.azarianGilbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marvin
Report | Print
June 09, 2022

When you have a full service oil change, shouldn’t your window washer fluid be filled? When you have a radiator replaced, shouldn’t the fluid level in the reservoir be above the minimum? And shouldn’t th More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Tapia
Report | Print
Jun 09, 2022 -

Courtesy Jeep responded

Mike, I am sorry to see we let you down with servicing your vehicle if these items were not completed. Yes, these things should have been done during your maintenance. Sometimes cleaning oil leaks can leave some residue, but the fluids should have been topped off and to the fill line. I would like to address this with our service team so they are aware of this opportunity. Please feel free to reach out to me with any further info. My direct line is 623-244-3456 or email at jcorrie@courtesyauto.com. Best Regards, Jeremy Corrie Customer Relations

Jun 09, 2022 -

Mike responded

Jeremy, yes you should talk to your guys. When you have a $3000 service bill, stuff like this should not happen. You guys should really wash a car that had this much work done to it; just a courtesy. The problem is, when you spot this, what else am I missing? Probably nothing, but then again? Perhaps cars that have had lots of stuff done to them should have a second set of eyes quizzing the tech. That everything was done that was paid for, because things can be omitted by just one person doing it.

Jun 09, 2022 -

Courtesy Jeep responded

Mike, Thank you for the feedback - we need to know how we can improve. We do have quality control checks in place for our service techs, and it appears we need to ensure those steps are being followed as expected. I apologize if your vehicle was returned dirty to you. We do not have a drive-through car wash like many other dealers, but we do have a clean-up dept. that could handle washing those service vehicles that have been in the shop for a while or had some more extensive repairs done. I hope you give us another chance to service your vehicle when the time arises.

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