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Courtesy Jeep - Service Center

Mesa, AZ

4.7
157 Reviews

157 Reviews of Courtesy Jeep - Service Center

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August 05, 2021

Thank you! Kory helping my family and I out as always! More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kory,Chapman
Aug 05, 2021 -

Courtesy Jeep responded

Thank you for the feedback while working with our service department! Proud to see that Kory continues to deliver on exceptional service for you and your family! Regards, Courtesy Jeep Superstition Springs

July 13, 2021

Took my car in for maintenance and they did a great job and got it done in a timely manner. Employees were very professional and respectful! More

by JWard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Small
Jul 13, 2021 -

Courtesy Jeep responded

Thank you for the feedback! Happy to see our service department was able to provide you with a great visit and get you back on the road quickly and safely! We look forward to helping you more in the future! Regards, Courtesy Jeep Superstition Springs

May 26, 2021

My service representative was professional, friendly & knew my car. I appreciated his advice on my cabinet filter needed replacing! Thanks to your team of well trained personnel! More

by marlene_crabill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Celis
May 26, 2021 -

Courtesy Jeep responded

We appreciate you telling us about your time with our service department. Happy to see Oswald was able to get you informed and able to resolve any maintenance questions or issues you were having and help you get you back on the road! If you need anything else in the future, please come back and see us! Regards, Courtesy Jeep Superstition Springs

May 03, 2021

The job was quick and simple From the appointment The job was quick and simple From the appointment scheduling To the service work Excellent customer service Job well done Thank you Will be More

by Pilot56c172
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Brown
May 03, 2021 -

Courtesy Jeep responded

We appreciate our guests telling us about their time with us, and we are pleased we were able to get you safely and confidently back on the road in a timely manner! Thanks for the feedback and we look forward to helping you again! Regards, Courtesy Jeep Superstition Springs

April 30, 2021

Frank Tucker is a great employee. He was kind, patient, informative, knowledgeable and helpful. All this in a minor purchase that could have been very expensive. I hope everyone at Mesa Jeep values him. More

by Joe D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Courtesy Jeep responded

Thank you for the feedback! Happy to see Frank and our service team was able to provide you with a great experience and get you back on the road! We look forward to working with you again! Regards, Courtesy Jeep Superstition Springs

April 27, 2021

The staff is very efficient and did a great job getting my service done quickly. My appt was late scheduled and they still managed to take it and get it done More

by Js_abattoir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory in service dept
Apr 30, 2021 -

Courtesy Jeep responded

Thank you for the fantastic feedback! We know our guests have tight schedules, so we want to make sure we can get you in and out as safely, efficiently and as expedient as possible. We look forward to helping you more down the road! Regards, Courtesy Jeep Superstition Springs

April 26, 2021

Excellent service from Marvin!!! Quick and painless-made the service process easy!! Marvin was very polite and professional. I will definitely be back to get service here again!! More

by Becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Bolaños
Apr 30, 2021 -

Courtesy Jeep responded

We are so pleased to hear you had a great experience with Marvin and the rest of our service team here at Courtesy! We appreciate your feedback and happy to see Marvin was able to facilitate your service needs! We look forward to your next visit with us! Regards, Courtesy Jeep Superstition Springs

April 23, 2021

I came in to the dealership to test drive and gather information for a purchase 1 week in advance. Was given a sales sheet. I came back a week later to make the purchase and they were unable to honor th More

by AngelNorm
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenden Hayes, Joseph Johnson
Apr 23, 2021 -

Courtesy Jeep responded

I am very sorry to read your review and I apologize about your experience. Courtesy has higher standards for customer service and I would like the opportunity to earn your trust back with our dealership. Please feel free to contact me at 480-404-4240 Best, Jeremy Corrie Customer Relations

Apr 23, 2021 -

AngelNorm responded

After reviving this response, I returned to the service center, I have an appointment for Monday for service. As for the sales side of the concern, unfortunately I bought one already. I wouldn't mind giving my concerns more to you if you would like in that matter, but as for service concern, time will tell.

Apr 23, 2021 -

Courtesy Jeep responded

Thank you for your response and for giving us a chance. You are correct, time will tell and I sincerely hope our service team steps up and takes better care of you on Monday. You are welcome to call or email me about your sales experience. jcorrie@courtesyautomotivegroup.com Thank you.

April 16, 2021

Matt Brown, our service manager was phenomenal. So patient. Detail oriented, therefore we were fully informed so the repair was less painful. Great job Matt! More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Brown
Apr 17, 2021 -

Courtesy Jeep responded

We are always happy to see our guests leaving with a feeling of confidence that your vehicle is in good hands with our service team! Happy Matt was able to keep you informed on your vehicle's health and we look forward to your next visit with us! Regards, Courtesy Jeep Superstition Springs

April 02, 2021

Service was great. Helped me with a warranty issue even though she’s 7 years old. Carla and Matt and Branden were great to deal with. Thank you for your help. More

by kbstuff2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan, Carla , Matt Brown
Apr 03, 2021 -

Courtesy Jeep responded

Happy to see that Matt and the rest of our service team was able to get your vehicle taken care of and we were able to get you back safely on the road! We look forward to your next visit with us! Regards, Courtesy Jeep Superstition Springs

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