Courtesy Jeep

5 Stars Jimmy was easy to work with, he made my first car buying experience pleasant! Thank you Jimmy for all your help, I’m loving my new car! Jimmy was easy to work with, he made my first car buying experience pleasant! Thank you Jimmy for all your help, I’m loving my new car! More

Horrible experience Horrible experience. $760 service. Fluids left empty. Not even sure service was performed. Sat in lobby with my two young kids. Staff used profanity i Horrible experience. $760 service. Fluids left empty. Not even sure service was performed. Sat in lobby with my two young kids. Staff used profanity in front of kids. Will never return. More

Great Experience! Jimmy Mendez is awesome! I was upside down in my vehicle, and he worked diligently to get me into a new Renegade! Courtesy is fortunate to have him! Jimmy Mendez is awesome! I was upside down in my vehicle, and he worked diligently to get me into a new Renegade! Courtesy is fortunate to have him! Thank you so much for everything Jimmy! Leilani More

Oil change appointment Fast service. Chris was very helpful getting me in for oil change appointment even though they were super busy! I always bring my car to a mopar serv Fast service. Chris was very helpful getting me in for oil change appointment even though they were super busy! I always bring my car to a mopar service dealer. More

Making Appt, Shuttle Request & Lack Of Customer Svc, Jamie Kellerhall lacks initiative to research, Carter lacks communication skills and unwilling to research - both lack Customer Service. I miss Abrian Jamie Kellerhall lacks initiative to research, Carter lacks communication skills and unwilling to research - both lack Customer Service. I miss Abrian !! Josh Hopper was awesome! More

Slow sales process Positives: our salesman was great - funny, nice, lots of good info. Normal things you expect from a salesman. We got the price we were looking to pay Positives: our salesman was great - funny, nice, lots of good info. Normal things you expect from a salesman. We got the price we were looking to pay. Negatives, in chronological order: 1. Online listing showed the vehicle was at Courtesy Chrysler Dodge Ram,. I contacted them via online inquiry, and received emails back with Courtesy CDR, ina diction to an email with an appointment at Courtesy CDR. I showed up, and was told the vehicle was actually at their Courtesy Jeep dealership, along with my salesman and my appointment. So, first for, make sure your listing is accurate, don’t waste people’s time. 2. The test drive took about 20 minutes. Price negotiation took about another 20 minutes. After that, the process was ridiculous. It took almost 3.5 hours to get through financing, even though we were paying cash for the vehicle. In all, we spent 4.5 hours at the dealership to buy a vehicle that we were paying cash for. I have never spent so much time buying any car in my life. There were no finance people available at the Jeep dealer, so we had to drive back to the CDR dealership. Then my name was incorrect on all the paperwork, somehow. There were two other customers, so to have to wait so long on a Saturday (when you should expect more customers and staff accordingly), was not very customer focused. Then we couldn’t get a second key fob programmed because it was only 30 minutes before Parts closed, and they didn’t want to start the process. The it was another 30 minutes waiting for the vehicle to finish being detailed - that should have started when we sat down with financing. There was a lot of wasted time, with things not being done concurrently. There were also things added to the vehicle that I didn’t want/need, that I had to pay for anyway. That’s unnecessary expense for most folks. More

10 stars I couldn’t thank my new family enough ! Jimmy Mendez for getting back to me in a timely matter. Byron Reed And Jeff B . Are amazing and I couldn’t be I couldn’t thank my new family enough ! Jimmy Mendez for getting back to me in a timely matter. Byron Reed And Jeff B . Are amazing and I couldn’t be happier from start to finish! Byron was able to find my dream car and give me more on top of all of my wants and needs THANK YOU SO MUCH GUYS ! obsessed with my new Jeep ! More

Very satisfied Byron was great to us. He was nice, funny, and most of all, helpful. He helped my girlfriend get into a brand new Jeep Renegade. I'd recommend talking Byron was great to us. He was nice, funny, and most of all, helpful. He helped my girlfriend get into a brand new Jeep Renegade. I'd recommend talking to him when you come in. More

Bought 2 new cars Jimmy Mendez was amazing! Kind, knowledgeable, easy to work with. Awesome guy! Bought two cars on same day! Thank you Jimmy for all your hard work! Jimmy Mendez was amazing! Kind, knowledgeable, easy to work with. Awesome guy! Bought two cars on same day! Thank you Jimmy for all your hard work! More

Oil change 2 jeeps. When I dropped in to get an appointment for the oil change , they were very accommodating, in setting up appts for both jeeps. Once I brought the j When I dropped in to get an appointment for the oil change , they were very accommodating, in setting up appts for both jeeps. Once I brought the jeeps in they were very efficient and did very good work. More