Courtesy Ford of Rome

Great experience No hassle purchase. Got the best price and drove up from Atlanta. Excellent follow through and good people to deal with. Josh was great about being No hassle purchase. Got the best price and drove up from Atlanta. Excellent follow through and good people to deal with. Josh was great about being attentive without being pushy in the sales process. More

Beyond Expectations I live in Knoxville TN and prior to now have never had a reason to shop outside this or any other city I've resided in. That said, nothing about this I live in Knoxville TN and prior to now have never had a reason to shop outside this or any other city I've resided in. That said, nothing about this transaction was typical; I was looking for a very specific, very limited, hard to find vehicle...I had a vehicle to trade that I needed a certain minimum price for...I wasn't interested in financing and had a maximum "out the door" price that I couldn't exceed. As time passed I kept upping my search range and one day there it was - THE CAR! Not only what I wanted, it was one of the two colors I "had to have" and had way below average miles. So, on Thursday evening June 20th I emailed the dealer, let them know I was interested and specified all the terms I needed. I was surprised to have a response from Patrick Bagley in my email when I logged in the following morning. To make a long story a little shorter, I had a proposal within 24 hours of seeing the car online. While it was roughly $300 above what I said I needed, it was actually better than I expected (and of course I had low-balled my number). Above all, it was FAIR. I honestly couldn't complain. "Beyond Expectations" sums it up; the terms I needed, the distance involved, the mutual trust necessary in dealing with people that have never met and cars that neither had ever seen. In the end it was as easy as any car buying experience I've ever had (easier than most!). Patrick was a pleasure to work with, super nice guy, totally accommodating. I can't say I'll be going back Lol, but hey you never know. I can't say I won't either.... Mike More

Bad Experience!,, Bought a new 1965 mercury comet in 1965...bought many more new vehicles in past 54 years...can truly say worst customer service I have had the pleasur Bought a new 1965 mercury comet in 1965...bought many more new vehicles in past 54 years...can truly say worst customer service I have had the pleasure of experiencing...Courtesy Ford Lincoln is an oxymoron... More

Professional and friendly folks The Courtesy Ford Team of Rome is excellent! We always have a great experience working with them. Josh Folsom worked hard to make our vehicle purchase The Courtesy Ford Team of Rome is excellent! We always have a great experience working with them. Josh Folsom worked hard to make our vehicle purchase process smooth and stress free. We will continue to do business with this team More

Amazing service and friendly staff I was looking for a good deal on my trade in for a new Jeep Cherokee and josh helped me out tremendously! They got me a great deal and I couldn’t be h I was looking for a good deal on my trade in for a new Jeep Cherokee and josh helped me out tremendously! They got me a great deal and I couldn’t be happier with my car. Thank y’all so much for your help! More

Great Experience I was looking for a specific car that I was interested in and they had EXACTLY what I wanted there within a days time! Best time buying a car! Go see I was looking for a specific car that I was interested in and they had EXACTLY what I wanted there within a days time! Best time buying a car! Go see them for your car buying experience! More

Great Experience!! I did not expect to buy a car today, but the staff at Courtesy was wonderful! I found an escape I liked and they worked with me and my credit to get m I did not expect to buy a car today, but the staff at Courtesy was wonderful! I found an escape I liked and they worked with me and my credit to get me a payment I was happy with. Very professional, answered all my questions, even bought me a coke while I was waiting for finance. Highly recommend! More

Awesome Experience Came to look at a new F150 just to get some ideas about what I was looking at and left in the truck with a great deal. Easy to deal with great profess Came to look at a new F150 just to get some ideas about what I was looking at and left in the truck with a great deal. Easy to deal with great professionalism. I would recommend this dealership to anyone looking for a new vehicle. More

Scammed by the dealer I made an offer on a truck contingent that the truck be in a 100% state of repair and the dealership agreed. When I showed up, two issues were promin I made an offer on a truck contingent that the truck be in a 100% state of repair and the dealership agreed. When I showed up, two issues were prominent. The first issue that was noticed was the tire pressure sensor fault. I asked that the reason for this code to be taken care of and they agreed. The second issue was a squealing belt(s). They agreed to take care of this issue as well. They were unable to complete repairs before I left the dealership and I agreed to take delivery on the truck the following week (6 days later). When I took delivery, the truck appeared to be ok. That afternoon, not long after receiving the truck, the tire pressure sensor issue resurfaced. The following day, the belt let go and cracked the fan shroud. I contacted the salesman and he said that a representative from the dealership would contact me. I waited until the following day and called back that resulted in me leaving a message. I tried contacting the dealership everyday after that and nobody from management ever returned my phone calls. I finally called the bank to find out that they had requested the funds from the loan. The bank representative called and we spoke with a gentleman named John. He assured me that he would call me back that day to have the truck picked up. I asked that they return the funds and accept the truck back. He insisted on another attempt on them fixing the truck. They have not called me back nor answered my calls since then. In short, they scammed me into a truck they should have never sold and that I am stuck with. More