Courtesy Ford

About a year prior to purchasing my vehicle, I had visited Courtesy Ford looking for a small truck. They did't have exactly what I wanted, in my price range. Over the next twelve months Mark kept in t visited Courtesy Ford looking for a small truck. They did't have exactly what I wanted, in my price range. Over the next twelve months Mark kept in touch with me, calling me immediately whenever a vehicle came in that he though I might like. When the Toyota Tacoma came in he called me right away, and let me know he had found me the perfect truck, He was right. He only knew that, because he really took the time to listen when I spoke about what I needed in a vehicle. Mark made the process so easy when I came in to look at the Tacoma, never pressuring me to buy it, explaining everything about the truck in detail, and made me feel so confident in my decision. During the paperwork process, the finance manager, Uriah, also made each detail clear to me, helped the everything go smoothly, and when I left, I knew I had made the right purchase. Uriah and Mark even followed up with me weeks later to see how I liked my new truck! I highly recommend Courtesy Ford to all of my friends and family, and always tell them to ask for Mark specifically when they get there. More

All I an say is WOW!!! I have never bought a car over the All I an say is WOW!!! I have never bought a car over the phone. Josef did an awesome job in the F&I department, he gave me a better intrest rate th All I an say is WOW!!! I have never bought a car over the phone. Josef did an awesome job in the F&I department, he gave me a better intrest rate than was quoted over the phone.Both David and Josef listened to me and delivered beyond my expections. David even came out to my home and delivered my lincoln.Both David and Josef were very professional and did not use any pressure to get me to buy. I would recomend David to anyone who is in the market for a vehicle. Ford needs to look at the way your sales department does business and emplement your sales practices. Once again all i can say is WOW. More

In 2010 I bought my 3rd new Ford Focus at the Courtesy Ford. Every time I was there Mark was my salesman. I cant say enough about his great customer service. He goes above and beyond to make sure I driv Ford. Every time I was there Mark was my salesman. I cant say enough about his great customer service. He goes above and beyond to make sure I drive away with new vehicle and that its the one that i wanted. I am already waiting for 2012 Ford Focus and I sure will be returning to deal with Mark who is the best salesman that I ever had while buying a new car. I would not buy new car anywhere else. Zorka Rybak More

This was a pretty easy transaction, the salesman David Worley was very pleasent to work with and made the experience very comfortable. One thing I did notice is that the finance manager was very aggreive Worley was very pleasent to work with and made the experience very comfortable. One thing I did notice is that the finance manager was very aggreive about buying an extended warranty, which I already told him no on the phone. Then on my way out with my nice new 2010 Ford Flex the manager tried to push the extended warranty on me also. So from the way I was treated by David Worley my salesman I would go back. He treated me with respect and didnt try to push anything extra on me like the other to higher up's. Thanks again David for making this a very good experince. Sincerly, Happy Ford Flex Owner More

So happy I never have to go to Courtesy Ford again!! We So happy I never have to go to Courtesy Ford again!! We bought a Hyundai Sante Fe about 2 years ago from courtesy ford. They offered a great car at So happy I never have to go to Courtesy Ford again!! We bought a Hyundai Sante Fe about 2 years ago from courtesy ford. They offered a great car at a low price. Only later did we find out that they were being deceptive about not telling us what the maintenance schedule was for that vehicle (apparently major maintenance is due every 60k miles- which is way more often than most cars so it didn't even occur to us to check ourselves.) After inquiring about a squeaky timing belt several times and being told that it was fine, our timing belt broke and badly damaged the engine at just under 80k. Since we had not done the 60k mile service (we hadn't been informed) the work didn't fall under our purchased warranty. We went ahead and bit the bullet to have our car fixed. This is seriously a maximum of 15 hours work but Courtesy Ford had our car for 3 and a half weeks. Never really telling us what was going on, always promising it would be done in 2 more days at the latest. They never called me when promised. I called David every single time before he called me. He never knew what was going on with our car and had to call me back, which he never did and I would have to call him back at the end of the day when he would often dodge my call. We were never offered a loaner car. When I asked about it after being stranded at home for 2 weeks, David said that yes we could get one. Later I was told by a different customer service representative that they went far above and beyond in service since they really aren't supposed to rent cars to non-ford cars (in spite of the fact that our warranty was with them.) After all this was finally over, our bill was 15% higher than the high end of the estimate we were given and our Sante Fe was now having new and troublesome problems never experienced before. When I inquired about this, I was told in no uncertain terms that it could not have been due to their work (even though none of these problems existed before they had our car for most of a month.) In the end, we drove to Ron Tonkin Honda and traded our Sante Fe in (at a loss no less) just so we could deal with a dealership that actually does good work, informs customers about what is being done, and is honest. Never use this dealership. They are fraudulent and shoddy. More