Courtesy Ford Atlanta - Service Center

Poor communication and service manager was rude! Lots of texts we’re not returned. Phone calls not returned. Asked repeatedly for information with no reply. Service Advisor Kim was very poor at communicatio texts we’re not returned. Phone calls not returned. Asked repeatedly for information with no reply. Service Advisor Kim was very poor at communication. More

Trial and Error I took my Lincoln Towncar in for an electrical problem. After paying for replacement parts that I did not need, and complaining to the service manager I took my Lincoln Towncar in for an electrical problem. After paying for replacement parts that I did not need, and complaining to the service manager, I finally got my problem resolve. I was without my car for a little over two weeks. The service rep spent more time trying to sell me services that I did not need, instead of working on getting my problem identified and resolve. More

f250 rear differential this was very good gentleman in and out in three hours wow ! my new service center thanks , had to drive a little further but way better. this was very good gentleman in and out in three hours wow ! my new service center thanks , had to drive a little further but way better. More

Great service, good people!!! I always have a very good visit each time I come in!!! No matter what the reason for the visit there is always someone to answer all my questions well I always have a very good visit each time I come in!!! No matter what the reason for the visit there is always someone to answer all my questions well!!! More

Tire care Tire pressure gage was lit on the dash. The quick lane successfully located an unwanted screw in the right back tire. They repaired it and got me ba Tire pressure gage was lit on the dash. The quick lane successfully located an unwanted screw in the right back tire. They repaired it and got me back on the road. More

Great experience. Don was very helpful and informative. They worked very hard to resolve the issue with my vehicle. Great communication about what was going on. Will be Don was very helpful and informative. They worked very hard to resolve the issue with my vehicle. Great communication about what was going on. Will be back. More

Not satisfactory I took my car in for a tune up at the end of September on a Monday and dropped it off. By Thursday they still had not contacted me and I needed a vehi I took my car in for a tune up at the end of September on a Monday and dropped it off. By Thursday they still had not contacted me and I needed a vehicle to drive so my husband and I drove over to see what was going on. My spark plug was stuck and if they pulled it out it would crack a head. Ok so give me something to drive in the mean time. After two weeks still no call, but however, they upgraded my rental to a brand new car. Two months go by and still no call so my husband and I drive back over to only find out that the part needed was on back order until the end of February. Ok no problem I will have this car until then. Exactly one week later the dealership called to say they fixed it by replacing a coil in the head and I needed d to come pick up my car. When I picked up my car there was a nice deep scratch on the side of it they refuse to pay for and a part off the inside of my door is missing. They said they would order that part for me. Now come on Courtesy Ford, you guys suck on communication and then to give someone there car back after 3 months and not pay for the damage you caused! #WORTHLESS More