Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center

my jeep has had an intermittent electrical issue. It has been very difficult to determine the actual cause of the problem, but the service department, especially Amber McFarland, has been very patient with been very difficult to determine the actual cause of the problem, but the service department, especially Amber McFarland, has been very patient with me and my concerns. They were able to determine the problem and found a solution. Overall, I have been extremely impressed with Amber's communication skills, and her knowledge of the vehicle. She is really the only reason I have returned to this dealership. Employees like her are difficult to find. She has a dedication to her job that goes above and beyond the norm. It is refreshing in this day and age to have someone make you feel comfortable and at ease knowing they are doing their best to get your vehicle to perform as it should. I will continue to take my vehicle for sevice at this dealership based on my experience. More

Letter to Dealership: I want you to know how dissatisfied Letter to Dealership: I want you to know how dissatisfied I am with you service center. On Monday and Tuesday I left several messages requiring Amber Letter to Dealership: I want you to know how dissatisfied I am with you service center. On Monday and Tuesday I left several messages requiring Amber to indicate what the status is on the repair of my vehicle. I left instruction on her voice mail both days with my cell phone number. On Monday she called and left a message on my wife's phone instead of following the message I left. I work in Downtown Phoenix and I needed this information so I knew whether my wife needed to be picked up or not. I never received a phone call. I called back later that evening and was told the sound under the dash was fixed but the ticking in the front wheel was not. I explained to Amber when I called to establish the appointment of service that the issues was not a ticking sound that is was a creaking sound and that your dealership had already taken care of that same creaking sound 2-3 months prior on the right front side. Since it was the exact same sounds and symptoms I assumed this repair would be completed in a timely manor. I have to say out of all the cars I have owned I have never experienced this level of incompetence. As I was typing this information I received a call from Amber and she stated they could not locate the problem on the left side. I will be contacting Dodge's Corporate office as well as this is unacceptable. More