Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center

Worst dealership service experience I have ever had! Loose emergency brake cable rattling against the frame. Would think a pretty easy fix under warranty. Scheduled an appointment for 10:00. Was tol Loose emergency brake cable rattling against the frame. Would think a pretty easy fix under warranty. Scheduled an appointment for 10:00. Was told it would be about 2 hours, so I just planned on waiting. 4 hours later I decided I should check on the status of the truck (I'm easy going and realize dealer repairs take longer than said. After 4 hours I was told my truck hadnt even been looked at yet, and was still in line to be looked at . xxx!!! I took a freaking day off work to have this done and made an appointment for 10am. It's now 2:15 and you haven't even looked at it (after I was even told 2 hours?????). They said they wanted to keep it overnight and would look at it in the morning. I have a job and need my car to get to work!!! I just said give me my key and I will take it somewhere else. 25 minutes later I finally got my key and truck back. They originally couldn't find it because it had been parked across the street in their overflow field. I'm an extremely easy going person when it comes to dealerships, but this was absolutely ridiculous and the worst service I have ever experienced after dealing with well over 10 dealers in my past with cars and service. Just absolutely terrible service and communication when they knew I was waiting there!!!!!!! More

Warranty Work I took my Dodge Journey in for a noise under the hood and it took them no time at all to diagnose, order the part needed and replace the damaged part. I took my Dodge Journey in for a noise under the hood and it took them no time at all to diagnose, order the part needed and replace the damaged part. Everyone was nice and friendly. Compared to other dealers I have dealt with I give Superstition Springs Chrysler Jeep Dodge - Service Center 5 Stars across the board. Thanks Marc for your help and all the guys who worked on my car. More

We made an appointment for alignment, repair of ABS sensor(s) and general maintenance beginning of December, 2013. We were given a fixed date for Tuesday, January 07, 2014 at 7:00AM by the Service rep. sensor(s) and general maintenance beginning of December, 2013. We were given a fixed date for Tuesday, January 07, 2014 at 7:00AM by the Service rep. Gene Langen. On Monday, January 06 in the AM I called back and confirmed this appointment and was told that everything was scheduled and to be there at 7:00AM. I was at the Service desk by 6:50AM, signed the paperwork, handed over the key and asked how long it would approximately take. Mr. Langen said probably all day and that they would call me back later. At around 2:00 PM I received a voice mail that the car would not be ready that day. I called back at around 2:30PM to inquire if there was a technical problem and was told by Mr. Langen that they had not even started on the car but would probably have it ready by 11:00AM the next day and that he would make up for all the trouble. I told him that we needed the car very badly because of appointments and asked him to give me a call the next morning with the fixed time and also NOT to take any short cuts because of the time restraint. He promised to do all this and personally keep an eye on everything. I had not gotten any call from Mr. Langen by 2:00PM on Wednesday, January 08 so I called him and left a voice mail to call me back. No response, so I called back again at 3:00PM. No response either. So I drove to the dealership from Apache Junction to find out what was going on, only to find out that they hadn't started on the car and that the new schedule was now Thursday at 11:00AM. The only excuse was that they were very busy. I vented my anger and asked why they couldn't just be honest and reschedule the appointment and that I wanted my key and cancel everything. I also asked to speak to the manager. Mr. Langen went out to see his manager and came back saying that he was not available at the moment. After insisting to see him, we finally were let into his office. He apologized and offered some compensation in form of gas and a wash, as well as a rental. I said that I thought that this whole situation was very unprofessional and that I had lost all trust in this dealer and that I would never come back to them, although I have been a loyal customer for years when they still carried the Chrysler Sign of Excellence, which they apparently lost and which does not surprise me. I then left completely disgusted but not without prior demanding from them to erase my name and contact information from their customer list. I have many friends in the area and most of them drive Jeeps. I will forward a copy of this complaint to all of them and also post a copy on Facebook and Twitter. More

I bought a brand new RAM 1500 in March 2013 and I am up to 8 service invoices in less than 8,000 miles and less than 8 months of ownership. The first electrical problem took 5 drop-offs to finally get fixe to 8 service invoices in less than 8,000 miles and less than 8 months of ownership. The first electrical problem took 5 drop-offs to finally get fixed (Arizona Lemon Law requires 4). When I was assigned a new service advisor for my 2nd electrical issue, I emailed the service manager to let him know I was coming in for an appointment in a few days so that he could give the new service advisor a heads-up about my truck's history (clearly I wasn’t happy about bringing the truck in for visit #6). However, Dave, the service manager, never said a word to the new service advisor, he never acknowledged my email with a reply, and he never even said hello when he saw me in the service department that day. The day after issue #2 was resolved, electrical issue #3 came up the following day. My truck spent another couple of days in the service department and then I found out it would be another week until the necessary parts came in from Michigan (all parts seemed to take a week to get in). I spoke with the General Manager, who finally offered to replace my truck with a brand new version of exactly what I had. After 3 more weeks of waiting, I found out they were happy to replace my truck as long as I took a $10,000 hit on the deal. They may not have been making money on the swap, but they certainly weren’t taking a hit. Off to the Lemon Law lawyer I go. I wouldn’t recommend going near this dealership for service or sales. More

Brought my vehicle in for service and a recall issue. The service person Raul had no idea what I was talking about and he seemed frustrated when he hung up on me. Went to pick my Jeep up and they had apparen service person Raul had no idea what I was talking about and he seemed frustrated when he hung up on me. Went to pick my Jeep up and they had apparently left it out in this weekends rain storm and it was flooded inside. In my opinion, this dealership is the worst as they won't even return my calls to fix my problem. More

I've been using this dealership for years and everyone I have come in contact with, whether the mechanics, courtesy driver, or management has been a pleasure to work with. But I especially have t everyone I have come in contact with, whether the mechanics, courtesy driver, or management has been a pleasure to work with. But I especially have to compliment Amber who has been my service advisor for most of that time- she is always helpful and pleasant as well as being competent and knowlegable about my vehicle. I have a high degree of confidence in her and the dealership in general. More

Walking into the service dept and being treated so rudely by amber was quite the dissapointment. She has an arrogant air about her and was even rude to customers on the phone. Mary the cashier was smiling an by amber was quite the dissapointment. She has an arrogant air about her and was even rude to customers on the phone. Mary the cashier was smiling and very helpful. She should be the first point of contact for people coming in the door instead of amber. More

team members were very courteous and listened to the problem I was having and went the extra mile to resolve it. Amber kept me informed and the tech that worked on my Town and Country(Tim) worked very d problem I was having and went the extra mile to resolve it. Amber kept me informed and the tech that worked on my Town and Country(Tim) worked very diligently to make a permanent fix. More

my jeep has had an intermittent electrical issue. It has been very difficult to determine the actual cause of the problem, but the service department, especially Amber McFarland, has been very patient with been very difficult to determine the actual cause of the problem, but the service department, especially Amber McFarland, has been very patient with me and my concerns. They were able to determine the problem and found a solution. Overall, I have been extremely impressed with Amber's communication skills, and her knowledge of the vehicle. She is really the only reason I have returned to this dealership. Employees like her are difficult to find. She has a dedication to her job that goes above and beyond the norm. It is refreshing in this day and age to have someone make you feel comfortable and at ease knowing they are doing their best to get your vehicle to perform as it should. I will continue to take my vehicle for sevice at this dealership based on my experience. More

Letter to Dealership: I want you to know how dissatisfied Letter to Dealership: I want you to know how dissatisfied I am with you service center. On Monday and Tuesday I left several messages requiring Amber Letter to Dealership: I want you to know how dissatisfied I am with you service center. On Monday and Tuesday I left several messages requiring Amber to indicate what the status is on the repair of my vehicle. I left instruction on her voice mail both days with my cell phone number. On Monday she called and left a message on my wife's phone instead of following the message I left. I work in Downtown Phoenix and I needed this information so I knew whether my wife needed to be picked up or not. I never received a phone call. I called back later that evening and was told the sound under the dash was fixed but the ticking in the front wheel was not. I explained to Amber when I called to establish the appointment of service that the issues was not a ticking sound that is was a creaking sound and that your dealership had already taken care of that same creaking sound 2-3 months prior on the right front side. Since it was the exact same sounds and symptoms I assumed this repair would be completed in a timely manor. I have to say out of all the cars I have owned I have never experienced this level of incompetence. As I was typing this information I received a call from Amber and she stated they could not locate the problem on the left side. I will be contacting Dodge's Corporate office as well as this is unacceptable. More