Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center

Service Department Sucks First issue, I take my car for routine maintenance using their "Express" Service line. There is nothing EXPRESS about the service they offer. I wait First issue, I take my car for routine maintenance using their "Express" Service line. There is nothing EXPRESS about the service they offer. I wait a minimum of 2hrs for an 'express' oil change. They shouldn't advertise this misleading Express service if they can't live up to it's name. Second issue, they NEVER answer their phones. Yet, when I am there waiting for my 2+hr oil change I notice they are in the office and just let the phone ring or are just chatting away. Third issue, I took my car in for one issue due to not completing my oil change correctly and when I took it in to be fixed, came out with a new issue. Of course they stated the new issue was unrelated. Yet, I didn't have that issue when I first went in. Additionally, they state "sorry to hear about your issue, the service manager would like to hear from you" but when you email you don't hear back from the service manager. Yes, they sound so concerned in their response, however fail to follow through. I will NEVER buy from this place again and going forward I will take the long drive from Chandler to Phoenix to get better service at Bill Luke's Chrysler and Jeep. Only reason I gave a 2nd star is because the sales team was great! More

Great Service Great service and fixed my problem in a timely manner. Amber was great and friendly to work with. I would recommend Heggs to anyone in the market fo Great service and fixed my problem in a timely manner. Amber was great and friendly to work with. I would recommend Heggs to anyone in the market for a car. More

Great Service I've bought two vehicles from Charlie Bennett at Heggs, which is always a great experience. Amber in service is awesome, she always gives an honest ap I've bought two vehicles from Charlie Bennett at Heggs, which is always a great experience. Amber in service is awesome, she always gives an honest appraisal of what my vehicles need, and they are done right the first time in a timely manner! More

Very knowledgeable Amber is very knowledgeable. Is a true professional. Have been getting my Ram truck serviced there since I bought it in 2015. Great communications wea Amber is very knowledgeable. Is a true professional. Have been getting my Ram truck serviced there since I bought it in 2015. Great communications weather on the phone,text,or email. More

Took care of me right away. Amber took action got me in same day, got rental car. Was fixed and done the next day. Super will be back. Will recommend this dealership because of o Amber took action got me in same day, got rental car. Was fixed and done the next day. Super will be back. Will recommend this dealership because of our quick service. More

Vibration in windshield Windshield vibrating was addressed and taken care of by amber McFarland she took care of it immediately and was fast and courteous I am very happy Windshield vibrating was addressed and taken care of by amber McFarland she took care of it immediately and was fast and courteous I am very happy More

Service Dept Perhaps the new Jeep facility will help speed up the service time. The last 2 times I brought my Jeep in it resulted in overnite stays and delays in t Perhaps the new Jeep facility will help speed up the service time. The last 2 times I brought my Jeep in it resulted in overnite stays and delays in the work. Replacing a battery after having the Jeep towed over nite resulted in 2 days with an overnite. Amber and Joe both are responsive to my needs but getting the techs to do the job takes time. More

Stay as far away as possible from this dealership!! I purchased a new 2016 Dodge Challenger from the dealership. Since day one, I have had issues with this car. I have brought it in over 8 times for the I purchased a new 2016 Dodge Challenger from the dealership. Since day one, I have had issues with this car. I have brought it in over 8 times for the same issues at over 20 days in their hands and it still isn't fixed. These guys are a joke and DO NOT CARE ABOUT CUSTOMERS. Very disappointed, in fact I'm calling Chrysler about a buyback and filing a suit. More

Failed to perform basic work The service department left out my front diff plug. I noticed this after driving 200 miles. There's was gear oil everywhere under my truck. They said The service department left out my front diff plug. I noticed this after driving 200 miles. There's was gear oil everywhere under my truck. They said they would take care of it. I have taken my truck there 2 times and they never washed off the gear oil. I have delt with Ben the GM and he doesn't give a crap. I have go get my trucks undercarriage detailed then fight them to get paid back. Total joke. More