Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center
Mesa, AZ
322 Reviews of Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center
This dealership is the best location to get your oil change done! Excellent customer service and fast service. I love how they always get me the best deal. Thank you Oswaldo! change done! Excellent customer service and fast service. I love how they always get me the best deal. Thank you Oswaldo! More
I don't understand why I'm being badgered to leave a review when I have received neither a call back with a date and time for my windshield repair through my warrranty nor a call with regards to the par review when I have received neither a call back with a date and time for my windshield repair through my warrranty nor a call with regards to the part that was ordered for my vehicle....I bought my vehicle in for service December 31, 2020....came in in Saturday, January 2, 2020 and the acting service manager swore up and down he would get an answer for me 1/4/2021...to date, I've heard NOTHING...only text messages to complete a survey...well here it is!! Customer Service has gone in the toilet! More
We brought my fiancées car in for the engine loosing fuel pressure. They said it was becuase it was due for an oil change. As an ASC certified mechanic, I had issues with that cause of failure. After I q pressure. They said it was becuase it was due for an oil change. As an ASC certified mechanic, I had issues with that cause of failure. After I questioned their findings and asked for a more technical explanation I was met with what seemed like a scripted response to sell an oil change. I had then asked to speak with the Service Manager or General Manager, to which they said they spoke with them and they said I was free to take my business elsewhere. I am in the equipment repair industry, and am myself a Service Manager, and can confidently say I have never seen such a blatant disregard for the customer or their satisfaction. If I were the GM or owner of this dealership, I would be ashamed at how Service Advisors and Service Managers were allowed to speak to Clients. Her Car is still under warranty, but we will drive across state before returning to this facility for repairs. They clearly have a lack of qualified technicians and client facing service personnel who are able or willing to explain or justify their repair recommendations. More
It was nice to finally get my car in for its first service check & oil change. They did a great job & all the staff I encountered while waiting were very friendly & professional. service check & oil change. They did a great job & all the staff I encountered while waiting were very friendly & professional. More
Had appointment at 2:30 didnt take my car thill 4:30.had to wait and every time you ask something noone know anything! Worst car dealer we ever had to wait and every time you ask something noone know anything! Worst car dealer we ever had More
Marvin did an outstanding job of customer service. He was very curtious and kept us informed with timely updates about the repair process and any unexpected developments. was very curtious and kept us informed with timely updates about the repair process and any unexpected developments. More
Mark has shown excellent customer service. The mechanics fixed my problem about engine light coming on. Free ride was given to me to and from dealership fixed my problem about engine light coming on. Free ride was given to me to and from dealership More
Awesome service dept! Very professional and very courteous. In and out in a very timely manner and my car was immaculate ! I would recommend buying here and having your vehicles serviced here. Lov courteous. In and out in a very timely manner and my car was immaculate ! I would recommend buying here and having your vehicles serviced here. Love them!! More
Mechanic said he was not confident in working on my crossfire so called me back 2 hours later to tell me that I needed to come back and get car they wouldn’t work on it crossfire so called me back 2 hours later to tell me that I needed to come back and get car they wouldn’t work on it More