Courtesy Chrysler Dodge Jeep Ram

Arrive to have my car serviced at 7:30 AM it wasn’t until 851 that the paperwork was ready for me to sign for simple oil change then they told me it would be another hour and a half wait for the oil change t 851 that the paperwork was ready for me to sign for simple oil change then they told me it would be another hour and a half wait for the oil change to take place. I had bought a pre-package playing paying for three oil changes in advance and they have a hard time finding that record. The last oil change required my car to be in The Body shop for four days as they fix the damage caused from them lifting it up incorrectly on the left. There’s a recall on my car and they refused to do it because it is over the mileage a lot, last time I heard about a recall they should have took care of the problem because if they knew that there was a problem on their side not my side that caused a problem. More

On May 19th I took my 2019 challenger to get serviced at the dodge dealer in StoneCrest GA and waited 4.5 hours for an oil change. It was two females at the desk when I entered the bldg and I informed the the dodge dealer in StoneCrest GA and waited 4.5 hours for an oil change. It was two females at the desk when I entered the bldg and I informed the both of them that I had two free oil changes that came with the car warrantyand two free rotations of tires as well. Once they were finally finished after 4.5 hours the same two female clerks at the desk tried to charge me $78.00 anyways and informed me that if I didn’t pay they weren't going to give my keys back. When I left the dealership I noticed that my car wasn’t operating normally like it was before the oil change....On May 20th the next day I took the car back to inform personnel that the hemi motor didn’t sound the same and was operating different. I informed Keith Black (service manager) also that my wheels felt like something had been damaged. Keith Black came out and was very rude towards me. I informed him that I got an oil change yesterday. I showed him the damages that had occurred to my vehicle and he stated “We don’t do unprofessional stuff like that. So I asked him did he see this car get worked on yesterday? He then stated he didn’t very rude. I informed him if he didn’t see it get worked on how do you know that any damages didn’t occur. He then goes to raised his hands in air and stated he was done and walked away. So I went and spoke to the general manager there and he did little to correct the situation or make me feel at ease. If you have a new valuable car I recommend you don’t take it to this dealership filled with rude and unprofessional conduct. The guy that actually did the oil change also admitted to joy riding. I am requesting to see any video from the time my car left to get service. My car only has 12000 miles on it and this is the second oil change I have received and now it feels like my Dodge Challenger has lost a lot of its power and the hemi seem to not be functioning properly. I had my tires rotated also. It totally feel like my car has been COMPROMISED and not serviced properly due to these malfunctions. It now rides like as if it needs rotors. My car doesn't ride the same. I seek an investigation on the laborers who dealt with my car due to the negligence and the state of the vehicle currently I will be getting In touch with the dealer I bought it from as well as the warranty Co. More

Nice experience Was searching the whole SE for a specific color 2019 JL Wrangler. Most all the 10 or so I dealt with over internet ads did NOT honor their price. Alwa Was searching the whole SE for a specific color 2019 JL Wrangler. Most all the 10 or so I dealt with over internet ads did NOT honor their price. Always hidden charges. Courtesy (Savannah and Gamar) we’re prompt, direct, honest and delivered as promised and advertised. Great experience. Highly recommend. More

Buyer Beware! Buyer Beware, Good experience buying the vehicle, good price, looked good. Terrible issues had immediately after purchasing used vehicle. Presented Buyer Beware, Good experience buying the vehicle, good price, looked good. Terrible issues had immediately after purchasing used vehicle. Presented to the dealer and immediately was informed that I should have bought their extended warranty. Independent mechanics confirmed long standing issue with vehicle that was very possibly covered up. Managers took 7 days to respond to request for assistance in dealing with the issues. Dealer declined to provide any assistance as they were worried that that would 'set a precedent for anybody to ask for help'... Anyways if this helps deter you from doing business with Courtesy Chrysler in any way than it was worth the time it took to write this. Will be a 5k mistake for me, but live and learn. Thanks for reading! More

Sales Associate Gemar Andre Ridley Excellent salesman. Responsive to my needs and receptive to my constraints. I planned to buy a car that day and I did. Very happy with the service. Mr Excellent salesman. Responsive to my needs and receptive to my constraints. I planned to buy a car that day and I did. Very happy with the service. Mr. Ridley went above and beyond to make sure what I was able to get a car that I liked for the price range that I wanted. More

Gemar Ridley is the Greatest sales Rep! I have purchased a few vehicles from Dodge, my first experience with dodge was in 2007 with the Internet response manager Gemar Ridley, Gemar was very I have purchased a few vehicles from Dodge, my first experience with dodge was in 2007 with the Internet response manager Gemar Ridley, Gemar was very helpful, kind, professional, and amazing, I found the vehicle I wanted online, unfortunately the vehicle was not located at the dealership location that I visited, Gemar went more than above and beyond, he drove 4 hours each way to pick up my desired vehicle, and delivered it to me, I have purchased all of my vehicles from him and I will never purchase another vehicle from anyone else, Gemar is the true definition of a stellar employee! More

Great Experience and great salesman! Gemar Ridley has helped me buy two brand new cars! He has also helped several other members of my family. He is very helpful and genuinely cares about Gemar Ridley has helped me buy two brand new cars! He has also helped several other members of my family. He is very helpful and genuinely cares about his customers! He asks you what you want specifically and does his absolute best to provide it for you! He and the entire staff worked together wonderfully to get me into my 2018 Jeep Cherokee Latitude! More

Gemar Ridley I have purchased a few vehicles from Courtesy. I always work with Gemar Ridley. He is the best. He always made sure I was taken care of and happy with I have purchased a few vehicles from Courtesy. I always work with Gemar Ridley. He is the best. He always made sure I was taken care of and happy with the deal. I have referred Courtesy to a few people. They were all satisfied with their vehicles. I love Courtesy! Thanks for everything. More

Car Purchase During the process/experience of purchasing my cars (on two separate occasions), I was greeted and assisted immediately. Mr. Gemar Ridley the sales re During the process/experience of purchasing my cars (on two separate occasions), I was greeted and assisted immediately. Mr. Gemar Ridley the sales rep. was very thorough in explaining all the features and benefits of owning the Jeep Cherokee. He was also very patient, informative, while I took him through a long Q&A session. All in all, my experience purchasing my new vehicle was exceptional, and will recommend this dealership and Gemar to friends and family. My husband also purchased his vehicle here. More