Courtesy Chevrolet - Service Center

Great help! Great service and excellent help. Jr. is the best!! Very helpful and friendly! Jr was quick with answers and provided great answers for my many questi Great service and excellent help. Jr. is the best!! Very helpful and friendly! Jr was quick with answers and provided great answers for my many questions More

My vehicle was covered in oil on the interior and exterior I went in for an alignment at the dealership because I thought I could trust them and I didn't feel like going to break masters or any other small lub I went in for an alignment at the dealership because I thought I could trust them and I didn't feel like going to break masters or any other small lube shop to get an alignment, Went in had the service advisor George chacko come to see me i left and came back to pick up the truck and it was covered in oil all over the doors and floor board and sides of fenders as well as bumper and my ac vent was broken near the oil spots! I told them and they told me it was my fault! And nevee did anything about it i will never go to this dealership again it is ran by people with no sense of customer service More

Very good and fast service in and out had oil change Good service always going the extra mile to help u get back on the road. Making ur vehicle safe to drive. Clean enviroment friendly staff Good service always going the extra mile to help u get back on the road. Making ur vehicle safe to drive. Clean enviroment friendly staff More

Time for a change I bought my 1st new car here last year.. It took 2 weeks to get the oil change scheduled. The 1st time I called, they said their system was down and c I bought my 1st new car here last year.. It took 2 weeks to get the oil change scheduled. The 1st time I called, they said their system was down and couldn't make an apt for me then but they took my info and said they would put me down on the calendar and if there was a problem with the day and time, I can call and get it rescheduled. I must of not been important as I never received confirmation for my appointment or even a call back. I was finally able to schedule my oil change earlier this week and took it in today for servicing at 7A.M. Everything was ok until about 8:30 when I finally had to leave for work. I asked my rep (cant remember his name but they have it on file) to look into my vehicle for me and he said it "Just" got done.. Great right? Well, if that was the case it would have been. My car had been sitting on the side of the shop for 30mins and was finished at 8A.M. Sadly, I was late to work which cost me our quarterly bonus. I was planning to come and upgrade with that bonus in January to a New SS Camaro but now I think i'll go elsewhere to find it. I liked this place a lot and when people asked, i always told them how great it was. That will definitely change after today since they cant seem to stay on top of their work and get customers out in time and completely satisfied. Definitely shop around for a dealer who cares for their customers, if you are in the market for a new/used car. More

Longer wait than expected I received good customer service including the courtesy shuttle. However, my vehicle was ready two hours later than promised and the service advisor m I received good customer service including the courtesy shuttle. However, my vehicle was ready two hours later than promised and the service advisor mixed up my paperwork with someone else's. More

Amazing service! My second time here and still treated the same as the first time! Thank you Roberto for helping me out! Always getting things done when I need them. S My second time here and still treated the same as the first time! Thank you Roberto for helping me out! Always getting things done when I need them. Such great customer service. Really recommend him! More

Service Brought car in for a diagnosis. The person who called me on the phone asked me if I had an extended warranty. I said yes. I asked him to look it up Brought car in for a diagnosis. The person who called me on the phone asked me if I had an extended warranty. I said yes. I asked him to look it up for me. His tone became increasingly more angry each subsequent time he asked if I had an extended warranty, and each time I responded that I had one and asked him to look it up for me. He hung up on me and called back to tell me that I did not have an extended warranty. I suggested he call the Chevrolet dealer where I purchased the car from. He was finally able to locate the warranty. I reiterate that this is an extended warranty which I purchased from a Chevrolet finance person at the time I bought the vehicle. This extended warranty cost me an extra ~$2000. Why was it so hard to find? I later got a voicemail stating my car was ready for pick up. I paid for the diagnosis, and then waited ~15 minutes for my car. I asked the girl working the front desk what I was waiting for, and she said "nothing! your car is outside. walk out this door and it will be to your left" I walked outside to find my car. My car was not outside. A technician was kind enough to notice me walking around the parking lot looking for my car. He looked at my paperwork and said he would go get my car for me. He walked out of sight. About 5 minutes later he drove my car to me. This tech was the only person who was helpful or polite. I drove my car home. Mysteriously, there is now a nail in one of my tires. I would not recommend this service to a friend, and I do not plan to buy another Chevrolet car in the future. More

Found the best service advisor! They actually are courteous! Tim Jackson is the best. He listens carefully to me describe my car issues, takes time to help you understand your car's problem once it has been diag Tim Jackson is the best. He listens carefully to me describe my car issues, takes time to help you understand your car's problem once it has been diagnosed, warns ahead of time about long wait times, but usually over-delivers with shorter times, helps me find a courtesy loaner vehicle when needed, always offers the coupon for a free drink (the free cold fountain diet soda really does make a difference in how I feel about this place.. lol), and is just a nice person. I hope he sticks around. Before my car was assigned to him, I had a different nice person, but now I am spoiled by the quality of Tim's service. He even fits my car in on super busy days if I have an unexpected and unplanned for (i.e. no appointment) car issue. Tim even asks for me to follow up with him after the service just to let him know how the car is driving generally. I know there are other nice people at Courtesy Chevrolet, but I really do trust Tim. And I have to admit I love driving past their big arrow sign on Camelback Road! More

Horrible! This place is a joke I never complain but I feel that I need to warn people about this dealership. I bought my FJ Crusier from them about 4 months ago This place is a joke I never complain but I feel that I need to warn people about this dealership. I bought my FJ Crusier from them about 4 months ago with just 20,000 miles on it. I needed an oil change and noticed the check engine light was on so I made an appointment to bring it in. Upon arrival for my scheduled appointment I waited 20 minutes before being helped. The service technician who was assigned to me was awkwardly rude for no apparent reason asking me " why I brought my car to them? " I bought my car from them and my purchase included service and a warranty which seemed like the obvious reason still baffled the service technician. Eventually I gave up trying to explain the logic of my decision and told him please have an oil change done and I'll figure the check engine light out another time. I dropped my car off at 7am and it's now 630pm and I am still waiting for a simple oil change to be completed! -Rude service technician -Late for appointment time -Late for pick up -Still have a check engine light on = AVOID COURTESY CHEVROLET More

service mgr shawn Shawn is the reason i have my vehicle serviced at Courtesy, if there is a problem Shawn solve it . Shawn make sure your vehicle is serviced correctly Shawn is the reason i have my vehicle serviced at Courtesy, if there is a problem Shawn solve it . Shawn make sure your vehicle is serviced correctly the first time. Bill W. More