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1,438 Reviews of Courtesy Chevrolet - Service Center
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February 28, 2017
always exellent They greet you promptly and give you a voucher for free coffee and usher you into waiting area while they take care of your car! Work is finished prom They greet you promptly and give you a voucher for free coffee and usher you into waiting area while they take care of your car! Work is finished promptly and the service advisor comes to the waiting area with paperwork while an associate is bringing car to the front From there to exit. More
by drive2em
Employees Worked With
Tim Jackson
February 16, 2017
Outstanding! Having dealt with Courtesy Chevrolet for years and many others before that, I can honestly say it has been and is the absolute best of any I have deal Having dealt with Courtesy Chevrolet for years and many others before that, I can honestly say it has been and is the absolute best of any I have dealt with over the years (50+)! And that same sentence applies to Tim Jackson too - friendly, knowledgeable, helpful, thorough, and at the top is customer service. THANK YOU Tim, and DON'T retire anytime soon! More
by ral0142
Employees Worked With
Tim Jackson
February 16, 2017
Excellent We always take both of our vehicles to Courtesy Chevrolet for all of our services since the 80s. Tim Jackson is the best. Very trustworthy and always We always take both of our vehicles to Courtesy Chevrolet for all of our services since the 80s. Tim Jackson is the best. Very trustworthy and always willing to help you. Both vehicles are always washed before pick up. More
by White car and truck
Employees Worked With
Tim Jackson
January 30, 2017
Great customer service!!! EVEN THOUGH I HAD A HARD TIME UNDERSTANDING MY CONSULTANT,FRUSTRATED THAT I HAD TO WAIT 3 HOURS FOR MY OIL-CHANGE AT THE END EVERYTHING WAS ALL FORGO EVEN THOUGH I HAD A HARD TIME UNDERSTANDING MY CONSULTANT,FRUSTRATED THAT I HAD TO WAIT 3 HOURS FOR MY OIL-CHANGE AT THE END EVERYTHING WAS ALL FORGOTTEN.NOT ONLY DID SOMEONE JUST ASKED ME HOW MY DAY WAS!!SHE MADE ME FORGET HOW xxxxTY IT HAS BEEN. CINTHYA THANKS MIJA I WILL FOR SURE GO AND GET MY OIL CHANGE THEIR WITH YOU!!!!BEST EXPERIENCE!!!!! IVE BEEN TO MOST OF THE CHEVROLET DEALERS IN THE STATE OF AZ More
by CLAUDIA
Employees Worked With
CINTHYA , George Chacko
January 13, 2017
Worse service ever!!! Recently purchased my vehicle last September 2016, the sells department was real helpful helping me decide on the car I was looking into until I got i Recently purchased my vehicle last September 2016, the sells department was real helpful helping me decide on the car I was looking into until I got into the Financing department where I had to deal with Misty Gonzalez at first she was nice and helpful until it came about signing papers... I did mention to her I'm not completely sure about the extended warranty nor the gap insurance for the vehicle since it was pretty high and wanted to looks else where but she recommend that I do get it at the moment and she told me "I'm able to cancel both of the insurance's at anytime with no problem at all." And what can I say that was full of crap!!! Not even a complete month past by and I continually try to contacted her the first time she answered she mention that I'm unable to cancel any of the insurances without getting it with someone else and I told her I found another place way cheaper half the cost and she said that I would have to show her the paper work and I said okay so I emailed her all the information.... no response and a week later I try to call her she but instead of answering she dodges my phone calls. When I called with a different phone she answered not expecting it to be me and tells me that she never received my email which is BS and she made me drive all the way to the dealership (mentioning I live sort of far from) just to sign paperwork cancelling the insurances only took less then 10 mins but another thing is that she did NOT want to deal with me, she sent someone else to had me the paper and I'm going to be honest I was not frustrated and was trying to be respectful but the person that gave me the paperwork had no idea what he was doing and was such a struggle just getting copies of the cancellation. They mention it would take about 4-6 weeks for the cancellation to be in affect I said okay until the end of December once again she's dodging my phone calls finally getting in touch with her and I ask her how would I know when it cancelled for I can get my car covered she said the bank should either email or mail me something but I told her its been about to be two months and haven't heard anything and she said I don't know I would wait and little longer. So I got fed up dealing with her so I waited another couple more weeks and now it being almost the middle of January I call to speak with the manger in financing and tell him the bad service I've been receiving and that I'm just trying to cancel my insurance's and he tries to take a look at my cancellation paper work and he told me that there's nothing to show me trying to cancel anything. So right there pissed me off because clearly I've been waiting for almost three months for nothing. And have no choice to just drive all the way over there to demand them to cancel it. WORST SERVICE EVER. would NOT recommend this dealership to ANYONE. More
by Anthony C.
Employees Worked With
Misty Ann Gonzalez-Gunter
October 21, 2016
Always the best customer service! I was called in today because my truck had a recall. Came to the dealer same day and it was taken in to service. Roberto made sure i knew what was goi I was called in today because my truck had a recall. Came to the dealer same day and it was taken in to service. Roberto made sure i knew what was going on. He even offered me a car wash and full tank because of the inconvienence! Glad they are on it when it comes to things like this. More
by Yuli S.
Employees Worked With
October 05, 2016
They kept my car for 21 days and no fix These people had my car for 21 days and they called me and said there is nothing wrong with carrot is driving ok. So I go and pick up my and about 5 m These people had my car for 21 days and they called me and said there is nothing wrong with carrot is driving ok. So I go and pick up my and about 5 miles down the road my car started doing the same thing. Now I'm back to where I started. I've called the service manager and he doesn't seem to return my call. I thought this place had certified Chevrolet mechanics. That's a joke. They also failed to check I had 2 recalls on my car. That place is a joke. Do not deal with them More
by Ferguson39
Employees Worked With
Shawn McEniry, Robert Rattner
October 05, 2016
VERY DISAPPOINTED I called the service department with some questions about my vehicle whic is a 2015 and is having electrical issues. I asked it was still under a warr I called the service department with some questions about my vehicle whic is a 2015 and is having electrical issues. I asked it was still under a warranty, the person who answered the phone was extremely rude, he huffed and puffed when I asked about the warranty, had a bad attitude when I described the issues it was having. I will never buy a car from here again or have my car serviced by them. More
by Gdeorta
Employees Worked With
Did not give me a name
October 05, 2016
Thank you! Lamar Mclaughin was very polite and well spoken person. He got me through all the details that was required towards the vehicle. Made me proud to be a Lamar Mclaughin was very polite and well spoken person. He got me through all the details that was required towards the vehicle. Made me proud to be a owner of a 2016 Chevy Malibu. I thank him very much for everything. More
by Florshea21
Employees Worked With
Lamar Mclaughlin, Jeremy Hough
September 30, 2016
Mike went above and beyond! I recently had the pleasure of working with Mike Taylor in the pro shop to solve a wheel issue that three other dealerships could not help me with. Mi I recently had the pleasure of working with Mike Taylor in the pro shop to solve a wheel issue that three other dealerships could not help me with. Mike assured me he would take care of the issue and he most certainly did! The level of customer service, attention to my vehicle, and keeping me informed is something I would only expect to find in a small town. Mike is definitely a man of his word and has rock solid integrity! Mike went above and beyond (in my eyes) to make sure my wheel issue was solved and I couldn't be happier. I have never been more satisfied with anyone's customer service. Simply outstanding! I cannot say THANK YOU enough!! More
by Elly
Employees Worked With
Mike Taylor
