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1,438 Reviews of Courtesy Chevrolet - Service Center
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August 11, 2017
Best service advisor Tim always lets me know what I should be fixing on my car but is honest on when and how long I will be ok without pressuring me to fix it right away. Tim always lets me know what I should be fixing on my car but is honest on when and how long I will be ok without pressuring me to fix it right away. I recommend Tim plus he's a comedian on the side😁 More
by Maddy2001
Employees Worked With
Tim Jackson
August 11, 2017
" Best Service Advisor" Tim Jackson, is the best Service Advisor. He is friendly, and he will go the extra mile to find out what is wrong with your car, and see's that the Tim Jackson, is the best Service Advisor. He is friendly, and he will go the extra mile to find out what is wrong with your car, and see's that the work is done on time. If you have questions, he answer's them. He always will make sure that I, am well informed , about my car need's. IKudos to Tim Jackson. More
by Duchess Yorkshire
August 09, 2017
Always a great experience; trustworthy! It's important to trust service on my vehicle, that it needs it and that it's done correctly. I trust my Service Consultant, Tim Jackson, completely. It's important to trust service on my vehicle, that it needs it and that it's done correctly. I trust my Service Consultant, Tim Jackson, completely. It's a huge relief to be able to do so. Tim keeps me informed of the progress as I wait and consults with me about those things within my control during service. I feel like a part of the process of care for my vehicle, and that's something I appreciate. I wouldn't buy from any other dealership, in large part due to the service provided at Courtesy Chevrolet. More
by BCarlson
Employees Worked With
Javier Caraveo is listed on forms but I only had contact with Tim and Mike above., Tim Jackson, Mike Castaneda
August 09, 2017
Always The Best Service Experience Tim Jackson has been my service consultant since I started using Courtesy Chevrolet for service and purchasing Chevrolet vehicles for a least 10 years Tim Jackson has been my service consultant since I started using Courtesy Chevrolet for service and purchasing Chevrolet vehicles for a least 10 years. He has gone out of his way to make sure that my cars are kept in perfect running order. When I have a problem or questions, he knows what needs to be done to fix the problem or what the answer should be to my questions. If I need service and Tim in not available, I come back when he is available. He is the best service consultant that I have had over the 63 years that I have own Chevrolet cars. James L. Chambers More
by James
Employees Worked With
Tim Jackson
August 02, 2017
Should have learned the first time Bought a BRAND new 2017 3500 Diesel Silverado HD (special order) from Courtesy in January. 1st Service Visit – needed first oil change and alignmen Bought a BRAND new 2017 3500 Diesel Silverado HD (special order) from Courtesy in January. 1st Service Visit – needed first oil change and alignment. Waited 4.5 hours - was told there were no courtesy vehicles available, but the shuttle did take me to run an errand during this time. Once the truck was ready, it still had not been washed, but I couldn’t wait any longer. Upon arriving home, we found greasy handprints all around the hood and a 5-inch gash on the hood from a service tech’s ring. I had to take the truck back the next day, a Saturday, for them to repair and repaint the hood. It took until Wednesday to complete as they had to wait for new hood emblems to come in. At least they corrected the situation, but this should have never happened. 2nd Service Visit - AC stopped blowing cold air. Brought the truck in Monday and was given a ride home by the courtesy shuttle. They called that afternoon to let me know the issue was not covered under warranty due to damage, so was quoted $1189 for the repair. Agreed to the repair, and even called back a second time to confirm the total as I wanted to pay cash. Was called on Tuesday afternoon, and updated that the truck was ready. Requested the courtesy shuttle pick me up at 2:37pm (they confirmed at 2:46pm they were on the way) and arrived at the service department shortly after 4pm. (Both of my shuttle drivers (Eric and Tanner) were extremely pleasant.) My total bill price was different than I was quoted and was asked to wait to speak to the manager. I was irritated about the billing discrepancy, but while I was waiting, they pulled the truck up, and once again it was not washed. The driver that brought my truck up tried to tell me “they had a new car wash and my truck would not fit in the car wash.” The driver grudgingly left to “hand wash” the truck and I was left to WAIT again. After the first visit, I was ensured that vehicles are washed on every service appointment unless otherwise specified to not wash. You would think after the first service visit incident (and my $1200 bill this time), they would treat you like a VIP when you returned, but that was not the case. What made it even worse, was everyone had an excuse or blamed someone else or didn’t seem to care. The manager said he would take care of the bill, but then recanted, saying “let me see what I can do” and I was left to WAIT again. He finally came back and had taken $174 off my bill, but if it was just about the money, I wouldn’t have gotten the repair done in the first place. This location is over 30 miles from my house and I drive by several other Chevy dealers to get here, but expected to be treated like family after purchasing our truck here. Instead, it feels like the service department employees just see the customers as walking dollar signs, and have no concern for your time or your vehicle. I guess I should have learned my lesson the first time with the Courtesy Service Department. I removed my license plate cover and “Courtesy Chevy sticker” from our truck, as I will no longer be an advertisement for them. I would not recommend the Courtesy Service Department, and do not recommend buying your vehicle here if you are loyal to your dealer. They will not be loyal to you. More
by tlcuster
Employees Worked With
AJ, John Dunlap
July 27, 2017
Always, even after all this time, he's still so nice Before meeting Mr. Jackson I went through a bunch of random service advisors and they were usually gone by the next time I went to the service center. Before meeting Mr. Jackson I went through a bunch of random service advisors and they were usually gone by the next time I went to the service center. However, somehow I ended up being Mr. Jackson's customer a couple of years ago. I am glad about that. He always remembers me. He's always accommodating. He's honest and upfront about problems with my car, maintenance I need, and when I tell him I can only afford a certain quantity of elective maintenance, he identifies the most critical items. Now I just say yes to whatever he suggests. I know, as a consumer, I am supposed to be more thoughtful about my purchases than that, but at this point I trust Tim. There are very few people like him left in the world, in my experience. Everyone else at Courtesy is very nice to me. I have no complaints about anyone else in the service department... but Tim is top notch. More
by Brandy
Employees Worked With
Tim Jackson
July 27, 2017
service Tim Jackson was awesome. He kept me involved through the whole process every step of the way best service writer i have ever had. Also Andy Beach the Tim Jackson was awesome. He kept me involved through the whole process every step of the way best service writer i have ever had. Also Andy Beach the service tech that worked on my car kept me informed and was awesome as well. More
by Barry B
Employees Worked With
Tim Jackson
July 21, 2017
This dealership is fraudulent and dangerous They charge you for an oil change they don't do , then the work they do do isn't done properly and it's dangerous for the driver to get behind the whe They charge you for an oil change they don't do , then the work they do do isn't done properly and it's dangerous for the driver to get behind the wheel. Don't Go Near this place you will put your life in danger. . More
by Not happy
Employees Worked With
Mike Castaneda
July 14, 2017
Excellent Service Tim was very helpful in arranging a loaner vehicle for me since he wasn't sure that the required service would be completed in one day. He kept me inf Tim was very helpful in arranging a loaner vehicle for me since he wasn't sure that the required service would be completed in one day. He kept me informed as to the progress of the service. The cost of the service was very reasonable when I compared it with other shops. Tim is a very up-beat person and was a pleasure to work with. More
by Jake
Employees Worked With
Tim Jackson
July 13, 2017
Excellent experience...as always. Courtesy Chevrolet's service dept is excellent. Tim Jackson is amazing. Helpful, conscientious and caring...if you call Tim, I guarantee a great exp Courtesy Chevrolet's service dept is excellent. Tim Jackson is amazing. Helpful, conscientious and caring...if you call Tim, I guarantee a great experience every time. More
by Chris Andreadis
Employees Worked With
Tim Jackson
