Courtesy Chevrolet - Service Center

Service Jaime was great! He was very helpful even when we were ready to give up. He and the tech were able to find the problem even though it was a used Jeep. Jaime was great! He was very helpful even when we were ready to give up. He and the tech were able to find the problem even though it was a used Jeep. Not a GMC product. More

Very good service, excellent customer service i was very pleased at how much Ben helped us very nice and thank u so much!! Were so happy and "cooled" in our car. i was very pleased at how much Ben helped us very nice and thank u so much!! Were so happy and "cooled" in our car. More

AWESOME SERVICE!!! Erik Montano is absolutely wonderful! I have been a customer for almost 25 years and would not go anywhere else. Erik always takes good care of my veh Erik Montano is absolutely wonderful! I have been a customer for almost 25 years and would not go anywhere else. Erik always takes good care of my vehicles and always keeps me up to date on the service that I need to have done. I recommend all my family and friends to Courtesy Chevrolet!! Erik Montano ROCKS!! More

Great service Had a dead battery on was back on the road in no time Great waiting room to hang out while I waited Ben was very friendly Had a dead battery on was back on the road in no time Great waiting room to hang out while I waited Ben was very friendly More

excellent service. Always truthful and great service. I trust the work that is always performed and feel that I am respected. This is the reason I always bring my car Always truthful and great service. I trust the work that is always performed and feel that I am respected. This is the reason I always bring my car into Courtesy for service. More

Fast Service Was in for a standard oil change and for them to check on my shifter on a 16 Malibu. Mike explained the options I had for repair, booked my truck for Was in for a standard oil change and for them to check on my shifter on a 16 Malibu. Mike explained the options I had for repair, booked my truck for service the next morning, called an Uber to take me home, and by the end of the day he called me to let me know that the car was repaired. That was fast service picked up my car the next morning and dropped my truck. More

Top flight service & tech personnel Arrived for previously scheduled oil change, which was completed in record time of less than half hour. Mentioned to Service Advisor Jesse that the S Arrived for previously scheduled oil change, which was completed in record time of less than half hour. Mentioned to Service Advisor Jesse that the Suburban's rear seating area's lighting & heating control panel had loosened & was it possible to temporarily secure it till next visit for service. Jesse & tech named Ben attacked the problem with gusto & achieved their goal despite the broken console tabs, leaving me with specific instructions on where to place a couple small drops of Superglue to insure that the unit did not drop out of place again prior to returning for service & getting a permanent fix. These gentlemen were part of a long string of Service Advisors who have made this dealership my #1 choice even though I've moved out of the immediate area but return for competent & personable service. Price of the oil change service was approximately 1/3 of the cost of the previous out-of area service, & complimentary drink in a comfortable customer lounge was appreciated. --pc More

Karen saved the day This was the first time I have ever had a good experience at this place and it was all because of Karen. She is the best employee you have, hands down This was the first time I have ever had a good experience at this place and it was all because of Karen. She is the best employee you have, hands down. My appointment was supposed to be with someone named Ben, I guess. I had a appointment at noon. Pulled in around 11:50 and just stood there without anyone acknowledging me. I counted at least 20 employees who walked by me and avoided eye contact so they wouldn't have to speak to me. That is where Karen comes in. She recognized that I had been standing there a while and that no one had helped me. She took over the interaction and owned it from start to finish. She is so kind and hilarious. She set realistic expectations about how long it would likely take (cannot thank her enough for that. Normally I get quoted a time and then have to wait hours after that) and followed through during every part of the appointment. She made sure I got a ride to where I was going to wait for my car and kept me up to date in the process. I came back, got my car and was out of there. The whole process took about three hours which is still absurd when I made an appointment. What is the point of making an appointment if you aren't going to guarantee a reasonable turnaround time? At any rate, Karen saved this visit from being an awful one. I always vow never to return to this generally horrendous place, but if I can deal with Karen every time I think I will come back. More

Best Service I was in and out before I could finish a phone call. My rep set my expectation and then exceeded it. He was clear what would be done and in explaining I was in and out before I could finish a phone call. My rep set my expectation and then exceeded it. He was clear what would be done and in explaining the results of my vehicle inspection. More

Great customer service by Service Advisor, Ben Johnson. Service Advisor fixed my Bluetooth problem and answered questions regarding services politely and apologized several times for length of time in servi Service Advisor fixed my Bluetooth problem and answered questions regarding services politely and apologized several times for length of time in servicing my vehicle. He also gave me a free drink ticket. However, a food court employee was rude when I told her my "Green Tea" was red and not green plus it had a slight hibiscus taste. She informed me that it was green tea with hibiscus. I told her she should inform customers that "Green Tea" at Courtesy Chevrolet contains hibiscus and is not just green tea because some may not like or be allergic to hibiscus. Her response was, "Well, you will have to tell that to my boss because we have been told to tell customers only that we sell Green Tea". I found her response rude and her tone of voice condescending. More