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Courtesy Chevrolet - Service Center

Phoenix, AZ

4.8
1,438 Reviews

1,438 Reviews of Courtesy Chevrolet - Service Center

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August 02, 2022

They sold my husband and me a car that has engine issues. This is the second time the check engine light has come on. The problems started within 2 weeks of purchasing a used 2017 Ford Fusion Platinum. These More

by Jgilke22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael Gayton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Escobedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Montana Henson, Mark Terrazas
Aug 02, 2022 -

Courtesy Chevrolet responded

Good afternoon Jada, certainly we appreciate your business. I just posted this on Yelp to you as well. I'm assuming the Jgilke22 is you as Jada G on Yelp. But I don't see you in our customer database as either. I will continue to look for you in our system. Please do call me directly at 602-798-2978 for any support and questions. Thank you - Mark T., Service Manager Also, you can also reach Chris W., Courtesy Cares Team at 602-344-3186

Aug 02, 2022 -

Jgilke22 responded

Maybe you recognize my husband's name, Ongela. The customer service and all around service from this dealership has been terrible.

Aug 02, 2022 -

Courtesy Chevrolet responded

Jada / Ongela, we have found your contact and I am sorry you feel this way about our team. As I understand it you have a visit planned with our Service Manager Mark now. Thank you and we look forward to speaking with you in person. - Chris W., Courtesy Cares Team

August 01, 2022

The worst customer service ever in the service department. Very unprofessional and no concern for the customer. Does not return phone calls. No updates on the progress of the repair. Kept the car More

by ballibrenda19
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angel Zuniga
Aug 01, 2022 -

Courtesy Chevrolet responded

Good Morning Ballibriend19, certainly appreciate your business and your feedback. Always feel free to ask for any assistance by our managers and we can provide updates, as these delays are mostly in relationship to technician shortages however we want to assist you. Courtesy is grateful for your review, we are hiring and with Technician shortages, we are always looking to hire more Technicians, and would appreciate any referrals. Again, thank you for your time. Feel free to call me directly at 602-798-2978 for any questions, and I will speak with you personally. Mark Terrazas, Service Manager

July 29, 2022

Brian helped me out with my oil change for my car was very friendly would recommend More

by Josezn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Melendez
Aug 01, 2022 -

Courtesy Chevrolet responded

Jose, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Brian does for Courtesy Chevrolet and our customers. Hope to see you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

July 22, 2022

I recently gave a 5 star but I'm declining that to a 2 stars . I went in for routine oil change and a problem with my AC only blowing cool not cold . I left it ona Friday at 800 in morning . They didn't f More

by Johnnynicholson61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angel Zuniga
Jul 25, 2022 -

Courtesy Chevrolet responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com

July 08, 2022

The Dealership has always been there for me and my family. Very proud to support local business! More

by Nazeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamar Mclaughlin, Angel Zuniga
Jul 11, 2022 -

Courtesy Chevrolet responded

Nazeck, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Courtesy Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

June 30, 2022

She was really nice and has such a great personality! She was really helpful to what we needed and went beyond our expectations! More

by dayanisesmas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Zuniga, Yesenia Briones
Jul 02, 2022 -

Courtesy Chevrolet responded

We appreciate your marvelous feedback of Courtesy Chevrolet. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

June 23, 2022

Long time loyal customer. Service is efficient and tipping off my fluids And thank you Dalles for your help More

by Oscar rr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Reynolds
Jun 24, 2022 -

Courtesy Chevrolet responded

Thank you so much for your feedback as well as your loyalty, Oscar. We appreciate building long-term customer relationships and we truly value your business. Thank you for continually choosing Courtesy Chevrolet for your vehicle's needs! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

Jun 25, 2022 -

Courtesy Chevrolet responded

Oscar Rr, we are so happy to read such a great review about Courtesy Chevrolet!

June 23, 2022

Great i will be back for further service and oil changes send more coupons for service More

by nicholasG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Reynolds
Jun 24, 2022 -

Courtesy Chevrolet responded

We appreciate your input, Nicholas. We're glad to hear that you are consistently impressed with the service we offer here at Courtesy Chevrolet. If there is anything more we can do for you please come back and see us any time! Take care! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

Jun 25, 2022 -

Courtesy Chevrolet responded

Hi Nicholasg, thank you so much for your positive comments about Courtesy Chevrolet!

June 23, 2022

Service was A1 i have been coming here for years . purchased many cars thank you for service More

by robinSC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Reynolds
Jun 24, 2022 -

Courtesy Chevrolet responded

We really appreciate your feedback, Robin. We love hearing from our customers and thank you for choosing Courtesy Chevrolet for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

Jun 25, 2022 -

Courtesy Chevrolet responded

Robinsc, your wonderful feedback and rating mean a lot to Dallas and Courtesy Chevrolet, thank you.

June 23, 2022

Jack and Seainn in Service Department are the absolute best of class. They have consistently always exceeded my expectations! More

by tom.mcandrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seainn Hendricsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Courtesy Chevrolet responded

Thank you for taking the time to write about your experience with us, Tom! At Courtesy Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Jack and Seainn were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

Jun 25, 2022 -

Courtesy Chevrolet responded

Hi Tom, we are so happy to read such a great review about Courtesy Chevrolet! Thank you.

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