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Courtesy Chevrolet - Service Center

Phoenix, AZ

4.8
1,433 Reviews

1,433 Reviews of Courtesy Chevrolet - Service Center

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August 04, 2022

my service gal was great i have been coming for my services. please send more coupons for future visits that would help me and my income More

by payT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Reynolds
Aug 04, 2022 -

Courtesy Chevrolet responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Courtesy Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

August 04, 2022

el servico fue excelente , dallas es la mejor persona en servico , ella es la unica que yo confio en , gracias More

by rafael11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Reynolds
Aug 05, 2022 -

Courtesy Chevrolet responded

Apreciamos sus amables comentarios, Rafael. ¡Esperamos verle de nuevo en un cercano futuro! Sinceramente, Jessica Ogunjobi Customer Service Manager 602.798.2919

August 04, 2022

service can be quite expensive at dealerships but I always trust courtesy with my repairs thank you More

by connolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Reynolds
Aug 05, 2022 -

Courtesy Chevrolet responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Courtesy Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

August 04, 2022

Great people i trust them with my car , dallas got me an answer on my car within the day when other dealers said its would take 3days , thanks courtesy and thank you dallas More

by Kdhinslea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Reynolds
Aug 05, 2022 -

Courtesy Chevrolet responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Dallas does for Courtesy Chevrolet and our customers. Hope to see you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

August 03, 2022

service was good, friendly employees. i wil keep returing for my car good coffee for free More

by nacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Reynolds
Aug 03, 2022 -

Courtesy Chevrolet responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Courtesy Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

August 02, 2022

They sold my husband and me a car that has engine issues. This is the second time the check engine light has come on. The problems started within 2 weeks of purchasing a used 2017 Ford Fusion Platinum. These More

by Jgilke22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael Gayton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Escobedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Montana Henson, Mark Terrazas
Aug 02, 2022 -

Courtesy Chevrolet responded

Good afternoon Jada, certainly we appreciate your business. I just posted this on Yelp to you as well. I'm assuming the Jgilke22 is you as Jada G on Yelp. But I don't see you in our customer database as either. I will continue to look for you in our system. Please do call me directly at 602-798-2978 for any support and questions. Thank you - Mark T., Service Manager Also, you can also reach Chris W., Courtesy Cares Team at 602-344-3186

Aug 02, 2022 -

Jgilke22 responded

Maybe you recognize my husband's name, Ongela. The customer service and all around service from this dealership has been terrible.

Aug 02, 2022 -

Courtesy Chevrolet responded

Jada / Ongela, we have found your contact and I am sorry you feel this way about our team. As I understand it you have a visit planned with our Service Manager Mark now. Thank you and we look forward to speaking with you in person. - Chris W., Courtesy Cares Team

August 01, 2022

The worst customer service ever in the service department. Very unprofessional and no concern for the customer. Does not return phone calls. No updates on the progress of the repair. Kept the car More

by ballibrenda19
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angel Zuniga
Aug 01, 2022 -

Courtesy Chevrolet responded

Good Morning Ballibriend19, certainly appreciate your business and your feedback. Always feel free to ask for any assistance by our managers and we can provide updates, as these delays are mostly in relationship to technician shortages however we want to assist you. Courtesy is grateful for your review, we are hiring and with Technician shortages, we are always looking to hire more Technicians, and would appreciate any referrals. Again, thank you for your time. Feel free to call me directly at 602-798-2978 for any questions, and I will speak with you personally. Mark Terrazas, Service Manager

July 29, 2022

Brian helped me out with my oil change for my car was very friendly would recommend More

by Josezn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Melendez
Aug 01, 2022 -

Courtesy Chevrolet responded

Jose, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Brian does for Courtesy Chevrolet and our customers. Hope to see you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

July 22, 2022

I recently gave a 5 star but I'm declining that to a 2 stars . I went in for routine oil change and a problem with my AC only blowing cool not cold . I left it ona Friday at 800 in morning . They didn't f More

by Johnnynicholson61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angel Zuniga
Jul 25, 2022 -

Courtesy Chevrolet responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com

July 08, 2022

The Dealership has always been there for me and my family. Very proud to support local business! More

by Nazeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamar Mclaughlin, Angel Zuniga
Jul 11, 2022 -

Courtesy Chevrolet responded

Nazeck, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Courtesy Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

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