Courtesy Chevrolet - Service Center

Had a terrible experience with Courtesy Chevrolet. But upon bringing it to their attention, they promised to take care of my needs and so I have revised my rating from "poor" to "okay" overall. Perhaps ne upon bringing it to their attention, they promised to take care of my needs and so I have revised my rating from "poor" to "okay" overall. Perhaps next time they'll earn "great". Here is the story: Dropped car off on Sat June 30th and had a confirmed appointment, for $3,000 of work to be done. They could keep my car until Thursday July 5th as I was out of town. Thursday came and I called Eric to come pick up the car he had no idea my car was even there. He said he would call us back in a few mins. NO phone call. Showed up there 1 hour later and found out that SEAN had put all the paperwork in the car and just parked it so no one even knew it was there until we called, Eric even confessed that if we had been out of town for a month it would have still sat there unnoticed. Despite telling Eric over and over what phone number to call and then even having Sean take down correct number which he circled and put stars around it STILL every time Eric called he would call the wrong phone and we wouldn't get the message until the following day. When they did find the car and start to work on it Eric said it would be done that day or the next. No call until 3 days later and AGAIN TO THE WRONG PHONE NUMBER. On the positive side they did arrange a rental car free of charge for us due to this being all their fault...but then telling me how much the car rents for a day which I felt was unnecessary and rude. This is the same dealership that years earlier drove our car off the service ramp causing tire damage that they too had to fix. We had left them for a few years but recently returned due to our car needing a Chevy dealership to work on this problem. This was our last time. No excuse for poor customer service especially the lack of communication. We did wait for over 30 mins to speak with Jack Walker...instead a man named Scott showed up to talk as Jack was still busy. He had no real answers other than to say they would work on more training. He did say they call about 1 week after service to do a follow up...but we had this car aligned and oil changed 2 weeks ago and never received a call about that service either. Apparently no one there is good at making or returning phone calls. Scott said maybe Jessie the girl who makes those calls is behind. After talking with them and sending this report to DealerRater, Jessie got in touch promptly and promised to do whatever it took to ensure this wouldn't happen again. I also received a phone call from the top service manager at the dealership assuring me of the same thing. I will be giving Courtesy a third chance and giving them a conditional recommendation to others. This is how a company that cares about its reputation *should* act. After all, no one is perfect. More

Once I bought my Mazda from the dealer I had some issues with my A/C and it had to be fixed the dealer picked up all prices and gave me a rent-a-car. However I had to go out of town for a while and they did with my A/C and it had to be fixed the dealer picked up all prices and gave me a rent-a-car. However I had to go out of town for a while and they did not want me to keep the car for 10 days when my car would be done in 3 they were really on top of the game and had to kind of bargin with me about how long I was able to keep the car. So even though I had to cut my trip down som they were really nice and let me do my thing with the car. Herb was very nice and highly professional. More

A service advisor is supposed to work for the customer, not trying to hide the fact that the dealership has a special for exactly what I need and not tell me about it till after I singned the work order. A not trying to hide the fact that the dealership has a special for exactly what I need and not tell me about it till after I singned the work order. Also I asked for a prices of a missing hubcap and never got a price from my "service advisor" even after I asked for it multiple times. The best part is that I know that I got overcharged and I didn't get what I needed. After this rerview I did get contacted by the service department manager John Dunlap, he was verry friendly and listed to my complaint and assured me that this is not the experience he wants his customers to have. John agreed that I could have been charged less and he will talk to his service advisor about this, also he will make sure all my questions are answered. With this I would like to thank John for following up with me and resolving this issue. A now happy customer, thank you More

Courtesy Chevrolet takes my extended warranty, no problem. Mr. Jackson takes the time to listen to my list of things I want them to take a look at, asks for clarification and is specific about what w problem. Mr. Jackson takes the time to listen to my list of things I want them to take a look at, asks for clarification and is specific about what which items will or will not be covered by the extended warranty. There were no surprises with the cost of the service when I arrived to pick up the vehicle. I am always treated well and fairly. This is a nicely run family-owned business! More

I was very impressed at how quickly they took my car in. The service was great and the did a wonderful job. I would suggest Courtesy to a friend. The service was great and the did a wonderful job. I would suggest Courtesy to a friend. More

They found and repaired a major transmission problem, even though the "Check Engine" light had never come on. Prior to taking the car in for service, I had read online Chevy Cruze forums that discussed even though the "Check Engine" light had never come on. Prior to taking the car in for service, I had read online Chevy Cruze forums that discussed this or a very similar problem, but without a solution, so I wasn't sure they would be able to find or fix it for us. As it was, my wife no longer wanted to drive the car, because of the hesitation and delay in the transmission. We are very pleased with the results, and the car is running like new again. More

From the service received and complete desire to make sure I got into the vehicle I specifically wanted is the main purposed I rated all 5s(Great)...Kudos to Lamar Mclaughlin for his energetic and positi sure I got into the vehicle I specifically wanted is the main purposed I rated all 5s(Great)...Kudos to Lamar Mclaughlin for his energetic and positive approach and strive to not give up at getting my now purchased Dodge Magnum when the deal almost didn't happen (Bank & down payment issue)...the moment he was introduced as my salesman I could tell that this is a guy that loves his job, and one of the main reason why I will refer as many of my friends that are looking to buy...I would recommend that all car dealerships should have at lease 1 Larmar Type salesman. I also appreciate the service quality that was provided to me by Courtesy Chevrolet I felt very at home outside and inside the dealership, very clean and just like the name...truly Courtesy. I look forward to future service trips (Oil changes ETC.) Gabriel Brown Satified Customer. More

Today was my second trip to the dealership for the same service. It was not their fault that I was back. On 6/7 I went in to get the drivers side power mirror repaired/replaced and the Radio/6 CD player re service. It was not their fault that I was back. On 6/7 I went in to get the drivers side power mirror repaired/replaced and the Radio/6 CD player repaired/replaced. Tim Jackson went out of his way to find a replacement audio unit locally so I wouldn't have to make a second trip. The mirror was replaced and worked perfectly (heated/auto dimming/turn signal/power adjust and power fold). The radio was replaced and worked great but when I tried to eject the CD which the tech had been kind enough to remove from the broken unit it was stuck in place. Tim was able to work it out of the unit but obviously it was not right. He was very apologetic but it wasn't his fault that the unit was defective from the factory. He ordered a new unit and we made an appointment for today, 6/14. Today I was in and out in less than an hour with a new working audio unit and Tim had on his own had some cosmetic repairs done to the burled walnut that surrounds the audio system. Looks great. Oh yeah, they also washed the truck. It's great service like this that will keep me coming back to Courtesy Chevrolet. I know that when I take my truck in for service I'll get what I need, with no extras being pushed on me, and I'll be dealt with in a professional, fair and friendly manner. What more could anyone ask? More