Courtesy Chevrolet - Service Center

set up service to be done at least three time to make sure all was a go and noone could get anthing right???? I waited over two hours for a first oil service??? I was asked if I wanted my tires rotated sure all was a go and noone could get anthing right???? I waited over two hours for a first oil service??? I was asked if I wanted my tires rotated after the truck was off the lift??? And then when my truck finally was supposed to be ready to go I still had to ask for the truck to be washed when I was sure that I made it clear that I would like it to be washed from the get go? If no shuttle service on Saturdays why not let the customer know before he showes up expecting this severice. I had two employees tell me not to worry about it, that I could bet a shuttle to my daughter in laws to wait for my truck??? Please retrain all employees in customer service...I know this dealers has done better in the past. More

I continue to buy Suburbans because of the great service I get from Tim Jackson and the crew at Courtesy Chevrolet. Tim is exceptional, the checkout desk is first rate. I am always very comfortable with t I get from Tim Jackson and the crew at Courtesy Chevrolet. Tim is exceptional, the checkout desk is first rate. I am always very comfortable with the repairs/service/maintenance performed, I understand the reasons why and know that I and my passengers are safe. More

Tim is friendly, works hard to please, seems to know what he's talking about. I have had Tim for a Service Advisor for several years. Seems like many of them don't stay long. he's talking about. I have had Tim for a Service Advisor for several years. Seems like many of them don't stay long. More

Tim Jackson is wonderful at his job. He always takes care of us and makes sure that job is done right. He is the reason we keep coming back. care of us and makes sure that job is done right. He is the reason we keep coming back. More

I visited the Chevy dealership today in regards to my car not starting. Rene Fuentes made sure to get me in immediately and went above and beyond to help solve the problems I was facing with my vehicle. His not starting. Rene Fuentes made sure to get me in immediately and went above and beyond to help solve the problems I was facing with my vehicle. His customer service was outstanding, I haven't ever dealt with someone so caring and understanding as he was with helping me. I would give this dealership a 5 star, not only was he very helpful the whole staff at this dealership was more than willing to do whatever it would take to get my car fixed today! Will use this dealership for all my car needs, as I am new to Arizona. More

I bought a Grand Caravan on saturday 10/20/12 that day the attention was wonderful, when we were driving our Van back to our house, the Van started checking when we hit the brakes that experience was very the attention was wonderful, when we were driving our Van back to our house, the Van started checking when we hit the brakes that experience was very scary, we inmediatelly contact our sales person Brooke Slader and she helped us, we came back on Monday after work and Lucio Gomez received us with a very rude attitude and told us that we have to drive the Van like that and come back on Wednesday, he doesn't care about the risk that he put my family under; this is not ACCEPTABLE, I'm paying for 2011 pretty much new car just 1 year old, and just because he doesn't want to received the car and give me another car meanwhile they fix the Van, like correspond to the dealer. The managers are suppose to resolve customers needs and they are the last step when escalate action is needed, I really don't know what idiot make this guy a manager he doesn't know how to treat a customer with respect he is careless manager ...Really? When I called back my sales person (Brooke Slader) and she get in title of the situation, NOW I FEEL THE DEALER REALLY CARE ABOUT MY FAMILY. More

I've been coming to this dealership, for over 5 years and, really don't understand, why this gentalman, is not a superviser or section boss.......someone, please make it happen.:-)....Thank You and, really don't understand, why this gentalman, is not a superviser or section boss.......someone, please make it happen.:-)....Thank You More

Courtesy Chevrolet saved my life! Couldn't get to my normal Chevy service location, so I called to see if they could help me out since they were closer to my work. They GREATLY exceeded my expectations normal Chevy service location, so I called to see if they could help me out since they were closer to my work. They GREATLY exceeded my expectations the very same day I called! Fantastic service, keep it up! More

I had to take my vehicle in to get checked out as I had brake fluid / check brake lights on. Courtesy didn't find out what was wrong per the lights but fixed my brake rotors and didn't cost a dime. The ne brake fluid / check brake lights on. Courtesy didn't find out what was wrong per the lights but fixed my brake rotors and didn't cost a dime. The next day, the lights came on again and I took it back as it didn't get fixed. I received bad news that I had to replace the master cylinder and brake booster, which was going to cost a good $700. I refused to have it fixed as the price was extremely high. A day later, my car is having problems starting - I call and ask for a service manager, Jack. I explained to him that I have been to his shop two times now within a week and a half and that I am experiencing the same problems plus now my car doesn't want to turn on half the time. After he instructed me to bring the car in, I was given a rental and a day and a half later my car was fixed. New battery, all brake parts fixed and replaced, and with sincerely great service, I was only to pay for the battery. I am very grateful for what Jack and Seainn did for me, and I am sure they would do the same for any one of their other customers. I recommend this dealership and specifically these two employees. More

Always great friendly service and a joy to work with Tim Jackson. Never pushed to do what is unnecessary. Always suggests what is necessary. I have a great deal of confidence with Tim and your facility. I p Jackson. Never pushed to do what is unnecessary. Always suggests what is necessary. I have a great deal of confidence with Tim and your facility. I purchased the vehicle there and wouldn't consider going anywhere else. More