Courtesy Chevrolet - Service Center

Where to begin? Well I bought my Kia Soul (I understand it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice f it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice for that. My first 3 months of payments were late and I have it set up to do an ACH every 2 weeks, so there should be no reason at all for late payments on them. My rear sub was blown and they promised they would fix it (it took them 6 months to fix it). I was promised details for the first year and they wont do that. Every time I tried contacting Eric Real he would never call me back or do anything to assist me with my issues. Now let's fast forward to this morning 4/20/13. Time for my first oil change yay!! I get my oil changed every 5,000 miles as a complimentary service with Courtesy. I called in on Thursday 4/18/13 to get my car scheduled for an oil change at 8:30 a.m. It took 1 1/2 hours for the oil to get changed. Why make an appointment??? I even heard a lady there complain that she had an appointment and they said it was going to be 3 hours for an oil change!!!! HOW DOES THAT EVEN HAPPEN???? I talked to Steven Pastrana and he asked me if I wanted a wash afterwards (it was the worst wash ever, my car is still dirty). I asked if it cost anything, he said no, so I said, yeah I'll take a free wash. WORST DECISION EVER. I signed a form on 3 different lines for an oil change....3 times.....keep that in mind. So he tells me its going to be about a 90 minute wait. I'm on the lot looking around, interested in some 4x4 Silverado's. I figured it's time to trade up and become a man I guess. So this salesman with a forearm tattoo...yeah I'm not the best with names....talks to me while I'm test driving a 4x4 Hemi Jeep. He sells me on going new for a Silverado 4x4...it made sense. So I start looking at new Silverado's. At this time Courtesy calls to let me know my vehicle is done. I went to pick up...now the fun begins.... First I get my receipt, then I wait 15 minutes for them to pull my vehicle up...already frustrated. The guy pulls it up and it now has a CRACK in the WINDSHIELD from top to bottom. The guy told me it was already there. I'm pretty sure i look at my windshield every day to know if a crack is there or not. So I tell him I want to see the advisor. He gets Steven Pastrana, and he tells me I signed a form that makes me liable for that. He talked about the heat (it was 78 this morning) and the cold water and that’s how cracks are formed...I understand that Steven, I'm in kindergarten anymore. So this guy in a lab coat comes up and said, let’s just get this handled and get someone to go to his house to get it fixed. So I'm sitting there thinking, - alright, they are going to help me get this figured out - I was absolutely wrong. Steven grabbed my insurance card and made a copy of it. I have full coverage on my windshield so I shouldn't have to worry about paying anything, I just wanted it to be resolved. So he tells me to wait while he makes a call. I wait around for 20 minutes and Steven Pastrana is helping out other people......I'M JUST STANDING AROUND WAITING TO FIGURE OUT WHAT'S GOING ON...so I start to get frustrated verbally with Steven (I didn't cuss or say any names at this point). He says he’s going to make that call. He then leaves. So now the lab coat guy comes back and asked me if I had been helped yet. I explained what was going on and he said that he would get on this right away. 5 minutes later Steven comes out with his Manager (George??) and he then explains to me how a crack works....I'm sitting here thinking, do I look like I'm in diapers and don't understand how physics work?!?! Anyways, he tells me he's not going to do anything. Steven Pastrana at this point is now swearing that he warned me about any cracks etc. before I signed anything - he didn't do that by the way. So they hand me my paperwork back and say, You're on your own, that's not our problem. So I walked back inside, handed the Salesman that went on the test drive with me his business card back and let him know of everything that happened. His jaw dropped as I walked away....I'm assuming at this point because he lost out on a 2013 4x4 sale, not because he wanted to genuinely help me with making a sweet purchase like that. So I leave. I understand at this point that Courtesy just cares about quantity. They are not a quality dealership. While waiting I saw more frustrated people than I imagined. Isn't buying a vehicle supposed to be fun and exciting?? Why are all of these people so upset? And that's when I remember where I was. Courtesy isn't a company you want to do business with. They are nice when you want to buy a car, but not so nice when it comes to helping out. Nothing but problems. Their sign should have a WARNING sign on it that states they won't do anything at all to help you. Not only will I be buying another vehicle from here, but I'll make sure my colleagues won't either. One of which has a 2012 4X4 Z71 lifted Silverado....They will be doing the same reviews in my honor just to make sure you all understand how disgusted everyone is with you from my experience alone. DON'T BUY OR GET ANYTHING SERVICED FROM THIS COMPANY. THEY ARE GARBAGE. More

My experience was great! They took their time to explain everything my car might need later on, plus free car wash after services. Overall very happy (we also got free drinks during our wait time). everything my car might need later on, plus free car wash after services. Overall very happy (we also got free drinks during our wait time). More

We were on vacation and our water pump went out. It was Thursday afternoon and we were planning on leaving the area on Friday. Googled for the nearest dealership called to see if they could even look at it Thursday afternoon and we were planning on leaving the area on Friday. Googled for the nearest dealership called to see if they could even look at it, and they told us to come right over. They had to wait until the car cooled to even verify the problem which would have taken a while, and where we were from out of town and kind of stranded they gave us a rental so we could still get around. When they did look at the car it was the water pump, and even warrantied under the 100,000 power train warranty, so other than a couple of hours out of our day it didn't cost us anything. Eric was very helpful in a fairly stressful situation. More

I have been going to see Eric Montano for the past 15 years and he is the only person who will EVER service my truck. He does not play any games he will be up front with all the fees. Don't waste your ti years and he is the only person who will EVER service my truck. He does not play any games he will be up front with all the fees. Don't waste your time with any other service person other then Eric. More

John and Sean worked quickly to get my car into be looked at. John went above and beyond giving me a voucher for a free soda. at. John went above and beyond giving me a voucher for a free soda. More

UPDATE: all paint related issues were resolve promptly, and their customer service went above and Beyond to satisfy!! :-) They have my wifes car for a repair job rear end collision, called me just b and their customer service went above and Beyond to satisfy!! :-) They have my wifes car for a repair job rear end collision, called me just before dark (old bodyshop trick so you cant see the imperfections in their work) so I can the next day (3/1/13 about 3pm)when it was nice and bright, what I saw really upset me. There were atleast a dozen small pieces of dirt and debris in the rear bumper paint to the point where when you ran the palm of your hand across them they were SHARP like they didnt even take the time to color sand before they clear coated?? AND in the center of the bumper there was a 3 inch hair under the paint sticking up through both the paint and clear coat!! Also there were light ”scuffs/scratches” in the quarter panel from where they removed the rear bumper but were too lazy to use a ”fine cut” rubbing compound to remove the scratches before scheduling me to pick it up. oh yea and another thing...they were supposed to put a new trunk lid on the car BUT instead they cheaped out and installed a used one?? When I shut the trunk the spoiler wobbled, I said what the heck?? Sure enough the spoiler was loose and wobbly and almost looked like they tried to use double stick tape to hold it on! :-( More

I was completely satisfied with the work and service done I was completely satisfied with the work and service done by Courtesy Chev dealership and staff. Every one was very friendly and helped me out with e I was completely satisfied with the work and service done by Courtesy Chev dealership and staff. Every one was very friendly and helped me out with everything i needed and Tim Jackson was lots of helped and always communicated with me with everything that was going on with my car and service. I will be back for future needs. More

I lost something very sentimental to me a few months ago. Yesterday I discovered that after my seat was repaired on my 2008 Chevrolet Corvette the mechanic found it and placed it on my back hatch area. That Yesterday I discovered that after my seat was repaired on my 2008 Chevrolet Corvette the mechanic found it and placed it on my back hatch area. That type of honesty goes a long way with me and thats why I will continue to use Courtesy Chevrolet for all my service and car sale needs!!! More

As always, Tim is the best. Does what he says he will do and professional. Reflects well upon the ownership to have staff like Tim. and professional. Reflects well upon the ownership to have staff like Tim. More