Courtesy Chevrolet - Service Center

Tim is very professional. I feel like when I take my vehicle in that I am going to be treated fairly and not gouged. I have been dealing with Tim for over 10 years and he is the reason that I keep comi vehicle in that I am going to be treated fairly and not gouged. I have been dealing with Tim for over 10 years and he is the reason that I keep coming back. More

I have been bringing my car to Courtesy Chevrolet since I bought it in 2006. Tim Jackson is the customer representative that I always deal with. He is always friendly and courtesy each time I bring my car bought it in 2006. Tim Jackson is the customer representative that I always deal with. He is always friendly and courtesy each time I bring my car in for service. He has always been honest with me in explaining what is exactly the problem with my car, what it is going to cost me, and approximately how long it will take to fix it. I like to know what is wrong with my car so I really appreciate Tim taking the time to explain it to me in a way that I understand. Tim will even try to save me money whenever he can, which he did this last time I brought my car in. I believe that Tim really cares and has concern for his customers in providing high quality serve to us. More

I always return to this dealer not because its where I bought my car but I am always taken care of with respect and friendliness. I always see Tim in the service department because I know that he will alw bought my car but I am always taken care of with respect and friendliness. I always see Tim in the service department because I know that he will always do what he can to make sure my needs are met. He listens to and cares about all the customers he sees. More

Bought my certified pre-owned car just over a year ago from another dealership but live much closer to Courtesy. Need service on a few minor issues (turn signals not cancelling after turns + keyless entry from another dealership but live much closer to Courtesy. Need service on a few minor issues (turn signals not cancelling after turns + keyless entry not working on driver side). Chris Estrada worked with me to bring the price for repairs within my budget since my warranty had expired... in a friendly "want to help you out" way. As a young female who knows very little about cars but loves/adores/cherishes her adorable blue Chevy Equinox, I worry about being taken advantage of by car dealerships who sense my lack of knowledge and want to make a good service sale. Chris earned my trust on this visit and I will return to Courtesy because of this experience. I hope they maintain this level of service and affordability. Also, the huge lighted arrow sign on Camelback Rd advertising this dealership is so fabulous and soothing. I pass it on my drive home from work every day and just love it! More

Tim Jackson is always such a pleasure to work with! He is so helpful and I never feel pressured to purchase more services. He is very thorough and keeps me updated. Esme the cashier is always so pleasant and so helpful and I never feel pressured to purchase more services. He is very thorough and keeps me updated. Esme the cashier is always so pleasant and friendly. She always has a smile and shows she truly cares about the customers! I highly recommend this service department!! More

Erik provided great customer service and follow up. I always request him for all my services and I can be assured that my service will be done quickly and properly. Thank you Erik Montano. always request him for all my services and I can be assured that my service will be done quickly and properly. Thank you Erik Montano. More

Steven was excellent on the phone fitting me in for service as I was in a rush leaving in short time for a long trip. He got the services done quickly followed up right away making sure I was informed service as I was in a rush leaving in short time for a long trip. He got the services done quickly followed up right away making sure I was informed of what was done and what was recommended. He was conscientious of my limited availablity to pick up so I could start a stress free trip. Esme was very helpful and friendly when I was in a rush to pickup just before closing-explaining what was done and why. We have serviced our Hummer here when we first moved here and I would recommend coming here-they were able to get parts and have them installed quickly vs the Cadillac dealerships we have tried when recommended via the web. More

I was completely satisfied with the work and service done by Courtesy Chev dealership. Steven Pastrana (Service Consultant) was lots of helped and communicated with me. He took his time to explain everyth by Courtesy Chev dealership. Steven Pastrana (Service Consultant) was lots of helped and communicated with me. He took his time to explain everything that my Chevy Avalanche might need now and later on. He was fast but thorough and very courteous. His bicultural and bilingual skills give him incredible advantage in problem solving. I had an excellent experience. I will be back for future needs. More

Last night about 2300 hours I went out to get into my car and it did not start. I submitted a online apt for the service department at courtesy chev. I got an email immediately from the customer servic car and it did not start. I submitted a online apt for the service department at courtesy chev. I got an email immediately from the customer service manger. I called at 0700 on 30 Jul 2013 and spoke to John Bertozzi. He calmed me down and was very professional. He told me I did not have to wait to bring my vehicle, in fact he told me to come right now and do not wait for my appointment time. This made me feel so good. When I arrived, he was there to meet me. He kept me up-to-date on what was going on with my vehicle. He said it was the battery and that is was under warranty. This was the best customer service I have received at a dealership service area. He even bought me coffee. I was thinking this guy needs to be promoted. His customer service was way above what I expected. He called me after I left to make sure everything was ok with the vehicle. I will always bring my vehicle back to them and if I buy another one I will start here first. More

I bring my Silverado and Malibu to Courtesy Chevrolet for service and every time Tim Jackson is always great to work with and keeps me updated every step of the way. Thank you for all of your help Tim service and every time Tim Jackson is always great to work with and keeps me updated every step of the way. Thank you for all of your help Tim More