Courtesy Chevrolet - Service Center

Erik provided great customer service and follow up. I always request him for all my services and I can be assured that my service will be done quickly and properly. Thank you Erik Montano. always request him for all my services and I can be assured that my service will be done quickly and properly. Thank you Erik Montano. More

Steven was excellent on the phone fitting me in for service as I was in a rush leaving in short time for a long trip. He got the services done quickly followed up right away making sure I was informed service as I was in a rush leaving in short time for a long trip. He got the services done quickly followed up right away making sure I was informed of what was done and what was recommended. He was conscientious of my limited availablity to pick up so I could start a stress free trip. Esme was very helpful and friendly when I was in a rush to pickup just before closing-explaining what was done and why. We have serviced our Hummer here when we first moved here and I would recommend coming here-they were able to get parts and have them installed quickly vs the Cadillac dealerships we have tried when recommended via the web. More

I was completely satisfied with the work and service done by Courtesy Chev dealership. Steven Pastrana (Service Consultant) was lots of helped and communicated with me. He took his time to explain everyth by Courtesy Chev dealership. Steven Pastrana (Service Consultant) was lots of helped and communicated with me. He took his time to explain everything that my Chevy Avalanche might need now and later on. He was fast but thorough and very courteous. His bicultural and bilingual skills give him incredible advantage in problem solving. I had an excellent experience. I will be back for future needs. More

Last night about 2300 hours I went out to get into my car and it did not start. I submitted a online apt for the service department at courtesy chev. I got an email immediately from the customer servic car and it did not start. I submitted a online apt for the service department at courtesy chev. I got an email immediately from the customer service manger. I called at 0700 on 30 Jul 2013 and spoke to John Bertozzi. He calmed me down and was very professional. He told me I did not have to wait to bring my vehicle, in fact he told me to come right now and do not wait for my appointment time. This made me feel so good. When I arrived, he was there to meet me. He kept me up-to-date on what was going on with my vehicle. He said it was the battery and that is was under warranty. This was the best customer service I have received at a dealership service area. He even bought me coffee. I was thinking this guy needs to be promoted. His customer service was way above what I expected. He called me after I left to make sure everything was ok with the vehicle. I will always bring my vehicle back to them and if I buy another one I will start here first. More

I bring my Silverado and Malibu to Courtesy Chevrolet for service and every time Tim Jackson is always great to work with and keeps me updated every step of the way. Thank you for all of your help Tim service and every time Tim Jackson is always great to work with and keeps me updated every step of the way. Thank you for all of your help Tim More

I purchased a car several weeks ago and needed to get parts installed into my vehicle. I was told to go to the service department to complete this service. I sat for over half an hour because they unsu parts installed into my vehicle. I was told to go to the service department to complete this service. I sat for over half an hour because they unsure how to help me. Then Juan Loredo a lot attendant made it a point to make sure that I was helped. He walked all over to finally figure out who I needed to speak to. He constantly checked up on me and exhibited excellent customer service and that is great customer service... More

TIM ALWAYS KEEPS ME INFORM ON WHAT IS GOING ON WITH MY CAR WHILE IN FOR SERVICE. I DON'T SPEND THE ENTIRE THERE FOR JUST AN OIL CHANGE. WILL RECOMMEND THIS DEALERSHIP CAR WHILE IN FOR SERVICE. I DON'T SPEND THE ENTIRE THERE FOR JUST AN OIL CHANGE. WILL RECOMMEND THIS DEALERSHIP More

I had just left the dealership about 10 miles down the road ran over a giant piece of metal which punctured my right rear tire. Called Tim Jackson in the service area even though it was close to closing t road ran over a giant piece of metal which punctured my right rear tire. Called Tim Jackson in the service area even though it was close to closing time he advised me to drive back and within 10 minutes my spare was on the back and I was ready to go. They got me in and out in under 10 minutes and back on the road to go home to my family can't say enough about Tim and the service technician that helped me today you guys will always be five stars in my mind thank you again. More

I brough my silverado to get some maintence done and I was completely satisfied with the service. Upon cashing out my paper work was not ready but the cashier Esme was very helpful and did everything in h was completely satisfied with the service. Upon cashing out my paper work was not ready but the cashier Esme was very helpful and did everything in her power to get my truck pulled up so I wouldn't have to wait. I really appreciated her hard and speedy service. She was very friendly and I was very pleased with everything she did to make the transaction run smoothly. More

I had a transmission leak in my Saturn Outlook. By leak, I mean it was BLEEDING fluid. I originally took it to the dealership next door where I bought it. They researched the situration and told me that I w I mean it was BLEEDING fluid. I originally took it to the dealership next door where I bought it. They researched the situration and told me that I was still covered by the factory warranty. This, of course, was great news to me. Andy took delivery of my car, and thoroughly inspected it and found a couple of other situations with it, also covered under my warranty. After arranging a loaner car for me, because he said he was going to end up having it "a while". I was pleasantly surprised when 2 days later Andy called to say my car was ready for pickup. Long story short, I am most please with the service I received at Courtesy Chevrolet in Phoenix AZ, and with Andy Smith in particular. They even washed my Outlook for me before I picked it up. Needless to say, I will be returning to this dealership and happily too. Michael Lettie More