Courtesy Chevrolet - Service Center

I've had 2 poor experiences while having my car serviced at Courtesy Chevrolet. The first time was while waiting for an oil change. I asked when I arrived how long it was going to take and was advi serviced at Courtesy Chevrolet. The first time was while waiting for an oil change. I asked when I arrived how long it was going to take and was advised approximately an hour and half. After about an hour I decided to step outside, where I happened to be able to view my vehicle on the lift with no one working on it. I waited outside for 45 minutes and no one touched my vehicle. I then searched out my service advisor and asked when it would be done. He looked and said it was completed. So basically they made me wait 45 minutes for no reason. I find it very rude of the service department to not value the customer's time. The second experience was also for an oil change. When they pulled my car up, I instantly noticed that my rear bumper was pulled off slightly and scrapes on the rear quarter panel. They did take it in for repairs and provide a rental car, but it was very upsetting that they would damage the vehicle and attempt to return it without advising me about it and hoping that I would not notice. More

My experience with Tim Jackson was great as usual. My issue is with the extra charges on my bill. I was charged $2.50 for an administration fee. What is that? I was charged $1.42 and the explanation issue is with the extra charges on my bill. I was charged $2.50 for an administration fee. What is that? I was charged $1.42 and the explanation is customer pay shop charge for repair order. What is that? Not only was I charged these crazy amounts, I was taxed on them. The amount is not the issue, but when did we start getting charged for admin fees and repair orders. Isn't that included in the warranty work and the labor charges we already pay? More

Eric Montano and everyone at Courtesy Chevrolet are extremely helpful and professional. Right down to the gentleman at the refreshment counter. For anyone looking for an awesome Chevrolet dealership extremely helpful and professional. Right down to the gentleman at the refreshment counter. For anyone looking for an awesome Chevrolet dealership this is the place! Thank you Eric Montano and Courtesy Chevrolet More

I dropped by Courtesy Chevrolet without an appointment and was greeted by Jack Walker. We discussed the issues I was having and will return to address at a time that fits my schedule. I feel confident t and was greeted by Jack Walker. We discussed the issues I was having and will return to address at a time that fits my schedule. I feel confident that I will be taken care of with the utmost professional manner. More

Took my Tahoe (that I bought from them a year ago, I could not be happier with it) for its first service today. The whole process went perfectly fine. They took my car on time, the waiting time was reas could not be happier with it) for its first service today. The whole process went perfectly fine. They took my car on time, the waiting time was reasonable, and Tim Jackson was extremely nice throughout the whole time I was there. I would definitely recommend anyone who needs a service, whether you have a Chevy or not, to take it here. Great guys! - Angel - More

My suburban check engine light went on and it was Saturday afternoon. I drove my car there and did not have a ride for me and my children and the rental car was closed for the day. Courtesy took my Saturday afternoon. I drove my car there and did not have a ride for me and my children and the rental car was closed for the day. Courtesy took my car and gave me a loaner vehicle for the remainder of the weekend. I was called on Monday and my car was ready for pickup either that evening or the next day, which ever worked better with my schedule. Courtesy made it very easy and it was an excellent service experience. More

Chris Estrada did a grate job making sure my car was taking care of got the old Chang said it's going to take two hr only took 1hr he was vary nice gentlemen and vary polite to other thank you ... taking care of got the old Chang said it's going to take two hr only took 1hr he was vary nice gentlemen and vary polite to other thank you ... More

Tim Jackson was there early as I had to work in the afternoon and needed to get my car serviced quickly. Tim met me at the service entry and took charge of my service needs. He had the work done, car s afternoon and needed to get my car serviced quickly. Tim met me at the service entry and took charge of my service needs. He had the work done, car serviced and all my items addressed. He came and updated me each time the car was moved around the dealership, taking care of each item. He is a very good employee. This is the 3rd vehicle I have purchase and had maintained at Courtesy,,,,,they are my dealership of choice. More

Eric Montano has been my service adviser for 13 years. The man has always been honest, & upfront about what is needed. He never tries to sell, or recommend anything unnecessary. This is why for thirteen y The man has always been honest, & upfront about what is needed. He never tries to sell, or recommend anything unnecessary. This is why for thirteen years if anything needs to be done as far as repairs or service he's going to be the person that takes care of it for me. More

Brought my 2011 Cruze in for 25000 mile service, oil change, tire rotation. Tim was very alert to a coolant smell which ended up being my water pump leaking and needing replacing. He worked to have this change, tire rotation. Tim was very alert to a coolant smell which ended up being my water pump leaking and needing replacing. He worked to have this covered under warranty even though my factory warranty had expired. Tim was also very helpful in seeing that I received a loaner car while my work was being done. Tim also had the knowledge of an available coupon for some of the work done to discount the bill. More