Courtesy Chevrolet - Service Center

I came home from 15 days in the hospital to find my '08 Silverado virtually dead. It appeared to be the alarm system that had been installed when I purchased the truck that was causing the problem. Wel '08 Silverado virtually dead. It appeared to be the alarm system that had been installed when I purchased the truck that was causing the problem. Well, I called my service adviser and friend Tim Jackson for help. I was so weak from the hospital stay and surgery that all I could do was explain the problem and ask Tim for his help. This was something that in reality should have gone through and been coordinated by the Pro Shop rather than normal service but Tim didn't hesitate. I had AAA so he said get it towed and he'd take care of it whatever it was. The next day Tim called, said the truck was up and running and it was only a very small labor charge ($30). The amount wasn't important but the fact that I had my truck back was huge. He sent a driver to pick me up, took me to the dealership and I was on my way shortly. Knowing that people like Tim Jackson are there and have my back gives me tremendous peace of mind. It also means that I will keep coming back to Courtesy Chevrolet in Phoenix as long as I'm buying vehicles. I never knew Tim before he became my service adviser but I now truly consider him a friend. PhxChevyGuy More

Tim Jackson has always been helpful and friendly, he keeps me inform of the repaid being done on my car. Given detail of repair.Will recommed this dealer. keeps me inform of the repaid being done on my car. Given detail of repair.Will recommed this dealer. More

Taking my vehicle to courtesy was a great experince, the service writer that helped me out (Eric Montano) was such a good help and very informative. He answered all my questions and made my experince a fun service writer that helped me out (Eric Montano) was such a good help and very informative. He answered all my questions and made my experince a fun one, since they are not as fun when you are going to a dealership to get work done. I would like to thank Eric and courtesy for everything.. More

Tim has always taken very good care of both me and my Avalanche. All I do is call him and he usually has me in the next day. The problem is taken care of in a very timely manner. All parts of the prob Avalanche. All I do is call him and he usually has me in the next day. The problem is taken care of in a very timely manner. All parts of the problem are discussed with me before the work is done, He makes me feel that both me and my Avalanche are valued members of the Courtesy family. Everyone at the dealership is always cheerful and helpful. Problems are limited to one visit. More

Jim is very attentive and works hard to keep all customers happy & well taken care of. We appreciate all associates & their kindness n making our car buying experience painless. customers happy & well taken care of. We appreciate all associates & their kindness n making our car buying experience painless. More

The service at Courtesy is always excellent. The service representative, Tim Jackson, is personable, friendly, courteous, and very efficient. He greets us warmly as we arrive. He provides above and beyond s representative, Tim Jackson, is personable, friendly, courteous, and very efficient. He greets us warmly as we arrive. He provides above and beyond service, with drink coupons. He lets us know the extent of the work needed, the time element, and the cost. He keeps us apprised of the progress. He makes sure he meets our every request. Courtesy and Tim are the reasons we drive over 250 miles round trip to keep our Impalas in excellent condition!! More

Took my Tahoe in for service for one problem, but they couldn't find anything wrong. Tim Jackson and the mechanics heard some other noises on the front end and Tim called me to tell me so we could change couldn't find anything wrong. Tim Jackson and the mechanics heard some other noises on the front end and Tim called me to tell me so we could change the order to get it fixed. I appreciate that he noticed the noise, called me, then took care of it so I didn't have to come back at a later date. Tim is great! He always takes care of me. More

I have an older Tahoe and regularly bring it in for service at Courtesy Chevrolet since 1999. I have had 2 service advisors during those 14 years and appreciate the many changes made. Tim Jackson has b service at Courtesy Chevrolet since 1999. I have had 2 service advisors during those 14 years and appreciate the many changes made. Tim Jackson has been my advisor since 2009. Being that my vehicle is older, service visits produce some surprises about unscheduled things that need to be done for safety, performance, etc. Tim Jackson maintains excellent contact during these service visits, explaining and advising about needed work, getting my OK, and getting the job done. His efforts are greatly appreciated. The troubleshooting and work are greatly appreciated; thereby allowing me to travel in me 1996 Tahoe with confidence. More

I called for an appointment and told them my check engine light was on. They squeezed me in on a very busy day. Followed up with me and kept me posted on what was going on and and got the work completed. light was on. They squeezed me in on a very busy day. Followed up with me and kept me posted on what was going on and and got the work completed. The updates on what was going on with my vehicle are the best. More

Took my Tahoe in for an oil change. Made an appointment for the service. Arrived and was greet graciously. Time to write service order was expedited and I was asked if they could provide transportation t for the service. Arrived and was greet graciously. Time to write service order was expedited and I was asked if they could provide transportation to my office instead of waiting. Accepted the transportation and was picked up by a very nice gentleman who cheauffeured me to the office. Later I received a call with an update on the Service from Tim Jackson. He also advised I could pick up the vehicle in a short time and again offered to pick me up at my office. Within a few minutes I received a call at my office from the van driver advising they would pick me up in about 5-minutes. Arrived back at the dealership and again was greeted by Tim Jackson who explained the service, wished me and my family a Happy Holiday season and I was on my way. Tim Jackson is an exceptional service adviser I would recommend to anyone. He is sincere, honest and has the I Care attitude. Courtesy is also a dealership who I feel is focused on customer service and not how many vehicles they can push out on the streets. Certainly a different attitude than most dealerships who operate on volume sales with Tigers eating at your wallet when you reach the showroom door. More