Courtesy Chevrolet - Service Center

Where's Tim??? I had an appointment at 7 am 6/17/14 as I always schedule in advance with Tim Jackson. Unfortunately Tim had a family emergency and was unable to be i I had an appointment at 7 am 6/17/14 as I always schedule in advance with Tim Jackson. Unfortunately Tim had a family emergency and was unable to be in. Ed (don't know his last name) checked me in and I asked for 4 things: (1) 4 wheel alignment (I had just purchased new tires) (2) oil change (3) replace the air in the tires with nitrogen (4) Look at a clicking noise when the sunroof closed. As I've always done, I drop the car off at 6:45 am and pick the car up at 3:00 pm, Ed wrote this information down (Tim Jackson always has it ready for me by 3 pm or sooner) At 2:30 pm JIM GARITY calls me to let me know that they want to take the sunroof visor apart and it would cost me about $140.00 and they needed another couple of hours.. I told Jim that I was getting ready to come pick the car up at the arranged time and that I also have extended warranty that I would like reviewed for the sunroof concern. Instead of researching the warranty I purchased he just starts to tell me that extended warranties only cover replacing tracks. I am sorry, but in my opinion a good service consultant would have paused to research my particular warranty. Tim does this every time I have a concern and lets me know exactly what is and what is not covered. I also mentioned that I've had the sunroof "adjusted" or "lubricated", But Jim didn't see the care about researching my service history to see what was previously done. Basically he asked if I could leave the car, which I then stated NO, and he said i'd have to bring it back. When I arrived at the dealership at 3 pm the car was not ready and there was no paperwork. After an additional 30 minutes of waiting, I checked out, only to find that the alignment and oil change was done. So for basically 8 hours only 2 or the 4 simple requests were completed. As I waited another 15 minutes for my car to be pulled up, another Equinox is pulled up and left there. I waited another 10 minutes and returned to the cashier to see where my car was and was, "Oh we're sorry we brought the wrong car up?" Very disappointed with the overall service today, to which I now have to schedule another servicing. It's unfortunate that Tim was unexpectedly not in and hope he his family emergency is not serious. But Tim is an excellent service manager/consultant and I am hesitant to leave my vehicle with anyone else after today's poor experience. Very disappointed customer :( More

OIL CHANGE I WAS VERY PLEASED WITH MY SERVICE. TIM TOOK CARE OF ME AND GOT MY CAR BACK TO ME AT THE TIME QUOTED. I ALSO HAD A ISSUED THAT NEEDED TO BE RESOLVED I WAS VERY PLEASED WITH MY SERVICE. TIM TOOK CARE OF ME AND GOT MY CAR BACK TO ME AT THE TIME QUOTED. I ALSO HAD A ISSUED THAT NEEDED TO BE RESOLVED AND TIM FIND ALLEN WHOM ASSISTED ME AND WAS ABLE TO RESOLVE THE ISSUE. THANKS TIM AND ALLEN More

Superior Service I'm never excited at the prospect of spending the afternoon having my car serviced, however I have to send a very grateful thank you for excellent cus I'm never excited at the prospect of spending the afternoon having my car serviced, however I have to send a very grateful thank you for excellent customer service out to Edward Stralko. Mr. Stralko was very professional and informative, he helped me understand the type of service I needed performed on my car. He was patient and very understanding of my need for detailed answers. Rest assured, when I schedule my next service (it's brake time soon) I will be returning to Courtesy Chevrolet because of the service I received from Mr. Stralko. More

Eric Montano is a terrific employee. Eric always take good care of me, and handles everything in a very professional manner. No matter what the situation is, Eric will always look for th Eric always take good care of me, and handles everything in a very professional manner. No matter what the situation is, Eric will always look for the best solution, and I appreciate his efforts very much. Thank you! Molly McQuaid More

Energy Efficient Plates I wanted to thank Mr. Jason Church for his communication on when the Chevy Volt was able to get the blue energy efficient license plates. By getting t I wanted to thank Mr. Jason Church for his communication on when the Chevy Volt was able to get the blue energy efficient license plates. By getting this notification I was able to quickly order as well as inform others that I work with that also have electric vehicles to register for their plates. I am excited to say that I have gotten my plate and I thank Mr. Church for his help. Thank you -Jason Michael Walker More

Another good visit . Tim has been my point-of-contact since I purchased my 2004 Malibu. He has always been very clear of the service that has been completed. . Tim has been my point-of-contact since I purchased my 2004 Malibu. He has always been very clear of the service that has been completed. More

costumer service I was for service for my car that i just purchased. I was really very happy that those 3 Girls that work at Costumer front desk they were very hel I was for service for my car that i just purchased. I was really very happy that those 3 Girls that work at Costumer front desk they were very helpful and nice to me and I did asked them in separate occasion in different time during my visit lot question and they helped me lot .I feel they desorve to have 5 stars .and thanks to them I will returne again to do all my service at this location and refer all my friends also employees name as Christine Nichob, and Alayna , Martnal,Brold Thank you chevroley Sincerely Jawad Alkhalloufi. More

When the shifter won't shift. My shifter mechanism broke down over time and it would no longer support the shifting. It needed replacement. Courtesy got my car in right away and ha My shifter mechanism broke down over time and it would no longer support the shifting. It needed replacement. Courtesy got my car in right away and had it done before days end. I love you guys!!!! More

Top Notch Service Tim Jackson and Courtesy Chevrolet are reliable, honest and efficient. This dealership is not close to my home, therefore is not convenient to use, b Tim Jackson and Courtesy Chevrolet are reliable, honest and efficient. This dealership is not close to my home, therefore is not convenient to use, but I continue to bring my car to them for service because they are just that good. Always a pleasant experience and always a good value. More

wonderful experience I went in for service for a recall on my spark Mike went above and beyond to help me with my vehicle he even washed it for me. I love the new changes I went in for service for a recall on my spark Mike went above and beyond to help me with my vehicle he even washed it for me. I love the new changes Courtesy Chevrolet have made. More